Planet Salon

I've been going to Planet Salon for 9 years now. I started going at the Richmond road location and now the Hamburg location for about 4 years. The past several times I've been there the male receptionist was very rude and condescending, . I commented on his offensive customer service over a telephone survey and was then sent a 30 percent coupon for my next appointment. When I went to my next appointment the same male receptionist was there and again very rude, unhelpful and smug. I'm thinking about going to another salon. I have received the best styles there and know many of the stylists. They're all very nice and professional. They receptionist is the first person you see and greets you when you walk in. Therefore, they impress upon the client the way in which they feel about the Salon itself. Customer service is key and it should be understood that they are the representative of the company. more

I hate my haircut more

Angela at Planet Salon is my favorite hairstylist. She does a great job coloring my hair. She has actually "tamed" my frizzy hair. She works quickly and efficiently. I am very pleased with the results. more

I've been to both the Richmond Road and Hamburg locations. I keep trying to like Planet Salon because I've read good things about them on this website, but I just don't. The Hamburg location had a stuck up receptionist who smugly asked me if I had just been to the gym (it was my day off and I happened to be wearing yoga pants). I also had to wait for almost half an hour past my appointment time for my stylist. I was not happy with the haircut I received at all. The next time I decided to go to the Richmond Road location. The stylist was very friendly and gave me a decent cut. The salon, however, was dirty and there was a table full of booze for an upcoming evening party. I felt this was incredibly classless. Also, my stylist told me what the cost would be and when I got to the counter to check out the receptionist (who I actually think was a beginning stylist who didn't have a client at the time) conferred with my stylist and I ended up paying about $60 more. I really want to like this salon and get the results that others have. I just simply haven't. If anyone has any suggestions, please let me know. Pros: Friendly stylist at Richmond Rd, location, Cons: Cost, Staff Attitude, more

The stylist rushed my visit. Did not listen to me. I even told him I did not want layers. I have short layers. Salon was dirty. Will not be back. more

I have went around from salon to salon searching for someone to tell me what would look good on me. I mean your hairdresser is supposed to know better than anyone, right? Well, I found what I was looking for. These people are great. Not only did I get a great new style, but I would say that I have never been treated better. The desk person was nice and even the other hairdressers who wasn't doing my hair spoke to me and offered me a drink. What?? That is crazy. I love it. Will be back. Pros: The way ur treated Cons: none more

I love going to Planet Salon! They are always friendly and offer the best service. I just switched from my old hair dresser to Planet Salon and have been completely satisfied! I recommend Planet Salon to all of my friends, whether its getting your hair done or getting a nice relaxing massage! They are the best!! Pros: Great place to get your hair done and get a massage. more

I have been going to Planet Salon for many years now, and would not trust my hair to another stylist ever. The location is convienent and I can always get in for an appointment, the stylist listen to me and respect my wishes reguarding what I would like to have done. I would highly recommend this salon to everyone. Pros: Location, atmosphere, trained proffesional staff more

I have been going to Planet Salon for over 7 years and I LOVE them! I have ethnic hair and they always tend to keep me up to date with the latest relaxers, proper care of and styles of my hair. I have only once came out not happy and when that happen they quickly took care of the situation. The staff is friendly, hardworking and dedicated. They have been a great save to me when it comes to last minute appointments by walking-in. I have observed them worknig with those going to the proms or weddings. I was very impressed with the up do's and styles tha tthey did with the women. I have always suggested to family, friends and co workers to visit Planet Salon. I have friends who like to go to the salon, not only for hair styling, but as well for massages, pedicaures, manicures and facials! I have never been displeased or unsatisfied with Planet Salon and the services that they provide! Pros: They are great with doing highlights, haircuts, products in stocks and reasonable with their prices! Cons: Nothing! more

wow....I VISITED PLANET SALON ON RICHMOND ROAD FOR THE FIRST TIME THIS WEEK.BESIDES THE STAFF BEING WONDERFUL OFFERING ME DRINKS,ASKING ME IF I WAS COMFORTABLE...I HAVE NEVER HAD A BETTER EXPERIENCE AT A SALON,MARCELLA THE MASTER STYLIST TOOK CARE OF ME...I REALLY DIDNT KNOW WHAT I WANTED,JUST A CHANGE.I RECEIVED THE BEST COLOR AND CUT IVE EVER HAD........VERY HAPPY WILL ALWAYS BE TRUE TO MARCY.... Pros: WONDERFUL HAIR,GREAT ATMOSPHERE,COULD NOT ASK FOR ANYTHING BETTER Cons: NONE more

Planet Salon located on Richmond road is AWESOME great location to get in and out without all the traffic ,the stylist cater to all your needs and make sure you feel pampered as you should when going to a salon.I have been getting highlights for far too many years to mention.... I have been a patron at many salons where i felt rushed in and out and did not feel like anything but another number and payed quite a bit for this treatment and my hair nine times out of ten was not what i wanted or felt like straw after i washed it again,not at Planet Salon I have been A patron there for several years now,and I have never left the salon unhappy with my hair. they also offer anything you need for a great spa day out.. Im looking forward to giving Planet Salon gift certificates to my sons girlfriend for christmas. Pros: great parking ,stylist always friendly , great atmosphere,the place to go if you need a great spa day out or just a trim Cons: never experinced anything negitive more

I have been going to Planet Salon for 4 years now and there is not another hair place i would go to. I have advised all my friends and family to try them out. If you go just once you will be hooked. They are extremely professional and very helpful. Pros: Everything Cons: They are so busy you better make sure to get an appointment more

I was a first-time customer at this salon and I decided to go there because of the positive reviews on this website. But the experience wasn't worth it. I was very disappointed. The hair cut was mediocre but the experience itself was the worst part. I was left in the shampoo chair for about 10 minutes for the conditioner to "set", then the stylist came back and smelled of cigarette smoke. I was left there so that this person could take a smoke break? Then the stylist spent the whole time I was in the chair talking to the clients that were being worked on next to me, while ignoring me. The stylist left me there a few times, once to turn up the music because s/he "liked this song". Shouldn't the client be the main focus? And although the cut was ok, the way the stylist styled my hair was horrible. I said I didn't like lots of product on my hair, and s/he said that was because I used the wrong product, then DRENCHED my hair in a sticky mess. I left the salon embarrassed due to the style and immediately put it up in a pony tail. The stylist didn't listen to me, ignored me, left me a number of times to smoke, turn up music, or do other things, and I left the salon with hair the size of a beauty pageant contestant. This is NOT the way to win new customers. I won't be returning. more

I went to Mette at the Richmond Rd salon about a week ago for a color correction. My color has never looked better! Mette explained to me that she is a International Color Educator, and she completely fixed my hair and it's beautiful! I felt transformed by the time I left the salon! She explained everything in great detail, and I made another appointment already to see her in six weeks. If you need color, see Mette! Pros: Mette. Desk staff is very friendly, very nice atmosphere to salon. Cons: Nothing. more

I love this salon! I had Stacia (at the Hamburg location) and she worked wonders with my hair!!! She used a ton of product on my hair but only suggested the ones I really needed to get my hair the way I wanted it. Unlike other salons I have been to in the past who try to sell you the whole line of products even if you dont need them. I will be going to Planet Salon for a very long time!!!! Pros: Short wait time, fabulous hair, wonderful products Cons: none more

I moved to Lexington in 2005 and needed to highlight my hair again. I would stop random people with good highlights and ask where they got their hair done. Most of them said they went home (somewhere other that Lexington) to get their hair done. Finally, I found someone who got her hair done here. She said she went to Tom at Planet Salon. I called and asked about pricing, which was a little more than I could afford being on a grad student stipend, but I made the appointment anyway...and I am sooooo glad I did. Tom did the best job anyone has ever done on my highlights, but that wasn't the thing that amazed me the most. I have wavy/curly hair that I straighten and, although I've had some good colorists before, they would always try to do some 80s hot-rolled curly mess. (If I came in with straight hair, what makes you think I want to leave any other way?) I was used to leaving the salon with pretty good highlights but a less than stellar hairstyle, and then going home to style it myself...until Tom. The color was perfect (looked like the blonde highlights grew right out of my scalp) and the style was amazing!!!!!! It was so straight and so smooth; it was better than when I style it. So, about a month ago, this poor grad student couldn't afford Planet Salon at the moment, but I wanted highlights anyway. I decided to go somewhere else because it was cheaper. Well, let's just say I'll never "cheat" on Tom again. My hair looked awful!! She left about 1/2" of roots showing and she did the 80s hot-rolled thing even though I came in with straight hair. So, after saving a little money, I went back to Tom. And, of course, my hair looks FABULOUS!!! Some people think Planet Salon is overpriced, but I think you get what you pay for. It may be considered "expensive" to someone like a grad student, but overpriced?? No way!! Tom is worth EVERY cent!! I'll never stray again..... Pros: You'll never leave dissatisfied. Cons: A little expensive but totally worth it!! more

I went to Crystal at the Hamburg location for my wedding about a year and half ago. My hair was beautiful! I have been going ever since and I have gotten the best haircuts of my life from Crystal! She knows her clients very well and she knows what cut will fit their lifestyles. I don't even bother bringing a picture in because all I have to say is "I want this" and she does it perfectly! It is so hard to find a good stylist and I will never go anywhere else! The staff is always welcoming and friendly and they always work with my busy schedule. If you are looking for a stylist, you will find a great one there! more

I went to Jai at Richmond Road and had the best haircut of my life! He was so fun and hip, he knew all the new trends and helped me find a style that suits my personality perfectly. Go to Jai for a great experience!! Pros: everything! more

I finally found her! I used to go to Mette at Planet Salon and found her again at the Richmond Rd location! I hadn't had my haircut since she did and was so glad to see her back at Planet! She is the best stylist I've ever had and I would not let anyone else touch my hair! If you want a great haircut with a friendly, and hip stylist, you should go to Mette and Planet Salon!! I wouldn't go anywhere else. Pros: Mette and the other stylist and friendly secretaries! Cons: Nothing!!! more

Planet Salon on Richmond Road is amazing! The salon is lovely and personable, the front desk staff was friendly and helpful in assisting me in picking a stylist that would be good for my personality and hair type, and the prices are very reasonable compared to other salons in Lexington. I went to Ashley Umstead and she is the best stylist I've ever had, and I moved from Atlanta Georgia to Lexington for my husbands work. That's saying something! She was great at helping me pick out a new hip cut and color, and was super friendly! Definately try out this salon if you want a new great look! Pros: Everything! Cons: Nothing! more