Piercey Toyota

Let me tell you right off the bat, I have absolutely nothing to do with Toyota, Piercey, or any other company that has anything to do with Toyota or their dealerships. I've been going back and forth to this dealership for about 6 years. The first 3 years was shopping for new cars, the last three years was taking my Toyota Highlander into the Piercey Toyota service department for my regular service. First, the sales experience: the salespeople have always been very professional, never ever jumping all over you as soon as you enter the lot. Most high pressure dealerships (and let's face it, those dealerships are always the ones selling Fords, Chryslers, Chevy's, GM's, etc.) jump all over you before you can even walk 4 feet on their lot -- not Piercey Toyota. One time I'm looking for a cheap car, another time I'm looking for the most expensive car they sell -- it doesn't matter, it's always been the same knowledgeable low-pressure experience. However, I never bought a car from them in those 6 years until last week. I bought my Toyota Highlander at Fremont Toyota which is another story (not bad, though). Last week I was looking at the Ford Fusion. Looks very cool, getting great reliability marks. Applied for credit on Ford's website, took a full day to get a response, and the response was I needed to go talk to the guy at the dealership (no reason why). Two days later, I didn't get a call from the Ford dealership, and I was still not sure I wanted to go with the Fusion since it's new. So, during lunch at work the next day, I apply for credit on Toyota's website after ""building"" my car. One hour later, I get an email saying I'm APPROVED. 30 MINUTES after that, my wife calls me telling me the guy called my house from Piercey Toyota, said to call him back when I want to look at the Camry Hybrid. Later at 6pm (30 minutes after I got home) the guy calls again (the sales manager) to ask if I wanted to come in to see the Camry Hybrid. He told me there were two different versions (which I did not know), and that I was approved for the higher-end one, so I just needed to come in and pick one. That was it, a visit, a little over an hour, and I have my Camry. I'm a family guy, and I've leased literally 10 cars in the last 15 years, and this was one of the easiest experiences I've ever had. Alright, second, the service experience: Lexus, Acura, Volvo, BMW, there is absolutely no other dealership in the SF bay area that's better or more efficient at service. Every time, service that would usually take 2 hours they told me would take an hour and a half, and then they finish 15-30 minutes early. The first time you drive up, you're surprised at the double line of cars, so you think you'll be waiting for 15-30 minutes, but I never had to wait for more than 5 minutes. They have shuttle service, but why would I need it when every service up to 60,000 miles takes about an hour? Here's the bottom line about Piercey Toyota: you want to buy a ca more

Piercey Toyota have a lot of selection to choose from! The Sale people are friendly and service was quick and very efficient! more

We visited many Toyota dealers over the past few days. Most were average, one was horrible and Piercey Toyota was great. They had a great selection and were very willing to work with us on our monthly payment. more

I purchased a brand new Toyota Tundra from here and I had such a great experience. Dave helped me through the enitre process and ensured that I was given the best deal possible. He was extremely patient and helpful in meeting all of my requirements. I love my new truck and I highly recommend coming to see Dave to anyone looking to buy a new toyota. more

I got my car maintenance done here because it's close to my work. Have had very good experience since they opened for business. Joe Hill is the best!! He's very responsive, very knowledgeable, and explains everything to me in detail. He called me up to get approval even for minute details that were not included in the original estimate. Very professional and responsible. Last time they needed to keep my car over night so he gave me a rental car for free and handed my case to the next service rep in a professional way since he would be off the next day. Never encountered any problem with them so far. more

I crashed my car and it was not repairable so it was time for a new one. I've always wanted a Prius so that was what I decided to buy however it turns out that big quake/tsunami earlier this year hurt Prius production. Of course high gas prices equals high demand along with very low supply and no chance of a discount. Some dealers are charging $5000 over msrp and some dealers are sold out and have a waiting list. Piercey Toyota still had a handful in stock and their prices were very fair compared to other dealers. I almost bought a used one to save money and they had a good selection of used pirius's also. The process was easy and fast. I emailed over 20 dealers. more

I went in to piercey toyota on 09/20/2010 and was blown away by the service i was given. i was promptly greeted by a very nice young man by the name of alan. he asked me how i was doing and explained to me that a service advisor would be right with me. in no time at all a service advisor named brian woods aproched me. he was very nice and curtious. i had a few questoins about my new rav 4. brian was very knowlagable. he went over many of the feautures with me personaly. he explained the service would take about and hour and fortyfive minutes. to my surprise my rav4 was finnished early and even washed! i had a few questions about my extended warranty and brian was quick to help. he explained he was still new , so he asked another advisor for some information. Jodi was very nice and answered all my questions promptly and professionaly. 5 stars all the way!!! will derfinatly recomend this dealership to friends!! more

I just purchased my second Camry from Piercey. My first car was actually a lease. I changed jobs and my driving went way up so I was over my mileage with over a year to go on the lease. I figured I was stuck and would just have to pay when the lease was over. Then I got a call from Piercey. Because I always have my oil changed there they realized I was over my miles. They figured out a way to take in my 09 Camry and sell me a 2011 Camry and my payments only went up a little bit! Plus I didn't have to pay any penalties for the extra mileage and now I don't have to worry about mileage because its a purchase. Thanks to the whole team at Piercey Toyota! I really, really appreciate your help. more

Perhaps this is because I'm used to dealing with Northridge Toyota down in SoCal (can we say ghetto?), but I was blown away by how unexpectedly pleasant my dealings with Piercey Toyota were. * Note: I had a 7 AM appointment so I'm sure things get a bit more hectic later in the day. I went in for a routine oil change and tire rotation. I happened to have a pre-paid service coupon book, which I had lost. Northridge Toyota told me that they couldn't get me another one, but Piercey Toyota got on the phone with central service and had them mail another one to my home address. The service manager was friendly and got my paperwork done in a flash. It also turned out that I needed my brakes replaced. They called me to confirm and quoted me a pretty fair price. The waiting area is spacious and quiet, with free coffee, tea, bottled water, and pastries. There are several comfortable lounge areas with tables and chairs and a bar arranged around flat screen TVs. There's WiFi so bring your laptop. There's also a small play area for children. If you don't feel like, or can't, wait around the dealership for your car, their free shuttle service will drop you off pretty much anywhere in the South Bay and pick you up when your car is ready. Thank you, Piercey Toyota, for making something that I've learned to dread a relatively painless experience~ more

I agree with the last review by Tyle H....I have been going to Piercey services and parts facility for 9 years, my car is now going to make it to 100,000 miles and they are the only folks I trust with my car. As a woman, they have always made me feel welcome, and never felt they talked down to me. Prices are extremely reasonable for a dealership, and I can always count on assistance before and after I take my car in....only place I take my car! more

Came here to service my Yaris a couple months ago after I had a horrific experience at Steven's Creek Toyota that had me calling corporate crying sexism. So happy this new location was just recently built and I don't have to go to Steven's Creek anymore. This place is SO nice and HUGE. State of the art modern everything, making it easy to work while you wait. And there's a huge waiting area, not like Steven's Creek where everyone is packed tight and on top of each other. Ed Leiske, the Assistant Service Manager, was very professional & went out of his way to make sure that I was happy after having to get the first stereo that Steven's Creek replaced, replaced again. Piercy Toyota Milpitas is where it's at. more

The guy helping, Pida Manivong, is super helpful and friendly. He is patient and helps us to get the bestest deal :) His supervisor, Brandon, is a nice guy too! They both make me and my boyfriend feel super comfortable buying our car at their place. Lastly, the finance guy, Cody, is great too. He gives us a lot of useful information. If you want to get a good car with great customer service, go to Piercey Toyota at Milpitas. I highly recommend this place!! more

I wanted to buy a new Tundra truck went to a few of local dealers and got turned off. The day after Thanksgiving I decided to give it one last try I drove to the dealer in Milpitas Piercey Toyota. I was greeted by a very pleasant salesman named Mike who took me directly to the Tundra I was lookimg for. I then took the Tundra on a nice test drive then went in the showroom to see what I could buy the truck for. Mike went to talk to his Mgr and then he came out and talked to me we made a deal very quick and I recieved an excellent deal from Piercey Toyota. The manager I was dealing with his name is Mciver he is very professional and the staff was great. I will bring my Tundra there for service. Thank you more

I am surprised to read bad reviews about the sales professionals! Because of what I've read, I would like to recommend my life-saver in this dealership so everybody could save themselves from rude people. I hate rude people too!!! My life-saver is Vic Santos and he is a sales and leasing consultant but if you have any other car related questions feel free to ask him. I met him here when I had a collision problem and I was certain I didn't want to pay a penny because first of all I had no fault at all. I needed an estimate and he nicely led me to the estimator and then walked me back to my car giving me money saving tips. When I got my money from insurance, I didnt wanna spend it because there was no damage, really and they told me that the bumper marks could be wiped away by a solution. I was certain that I didn't want to pay for the solution because it's just going to be a one time use and I had no idea what it was and where to find it. I came back to this Toyota because my mom and I was just thinking about a touch up paint and I found him again. I asked him about it, he talked to me about the solution that I still dont know the name, and we went to the back where they do car details. The nice gentleman over there wiped the bumper marks and it went away very easily and now it's all squeaky clean!!!! I AM SO THRILLEDDDD!!!! I didn't pay a dime!!! The least I could do is give these people a review!! Not all salesperson are money-mongering!!!! I feel bad for Toyota getting all bad reviews because of the unprofessional sales people and they bring down with them the good ones. Guys, avoid the bad ones and find Vic Santos and I guarantee your happiness and your satisfaction. :) more

First service department that I've been to that has traffic lights to direct traffic. This is a big dealership. I was a bit intimidated but the staff was very friendly and the waiting area is awesome!! more

The entire process was seamless and effortless. I appreciated the help I received and the atmosphere was friendly and by far the best experience I had with a dealership. In an otherwise stressful situation, it was stress free, they made the process very transparent and I could not be happier. I would definitely recommend this place to anyone in the market for a car. more

I was long term customer with this dealership till one of service advisor damaged my vehicle and they told me rudely do not come back to this dealership anymore.\r \r I will not recommend anybody to this dealership for service. THEY HAVE THE WORST SERVICE DEPARTMENT AND RUDE SERVICE ADVISORS. more

I stopped by Piercey Toyota to buy my first car. It is a used Prius I found on their website. I'd been saving the down payment for a while and I was very excited. I had heard car buying is not fun but my experience states otherwise. Brandon helped me find the vehicle I was looking for, the price was right and the deal was done in no time. I love my Prius. Thanks to everyone at Piercey Toyota. * Pros: Very friendly dealership, awesome experience * Cons: cant think of one more

Very knowledgeable staff, great selections of cars and fair prices. If you are not sure what you want like I was go see Paul and Brian at Piercey. I was glad I did and will keep coming back. more

Good selection, good price, good financing department. very helpful and smart. Many dealer told me i cant buy a car. Piercey Toyota told me it would be hard but they got me a car. Thanks. more