Philipe's Day Spa

I have read all of the complaints. \r \r I actually go around and review spa's in the US for a magazine. My staff along with myself visited Philipe's during the months of 3/07-6/07. \r \r A co-worker and myself were actually there on a day one of the complainers was there. Amasingly enough she neglected to state a few things. \r \r Per management: 30 minute services are no longer changed into robes due to the fact many clients either come in late or take entirely too long to change in to their robes for a 30 minute service. However, if the client requests to be changed and he/she is on time the service technician will gladly have the person changed. \r \r Simply put if you are looking to relax Philipe's is still 4 star and don't let 1 out of 3000 (booking in one month) deture you from visiting this spa. It is our job to visit these spa's over a period of time to see how the services are truly not just a one day experience. In all, the service technicians were always curteous and very professional. \r \r BE ON TIME, RESPECTFUL, LOOK TO RELAX NOT COMPLAIN THROUGH OUT YOUR SERVICES ESPECIALLY WHEN THERE IS NO ERROR WITH THE TECHNICIAN YOUR JUST HAVING A BAD DAY, Pros: 90% of the technicians are very knowlegable of the services they provide and have the passion to do their sevices. Cons: There should be more a viriaty in drinks offered, host more events, management should back their technicians more regarding services and not comp a client just so they can stop complaining. more

I wouldn't recommend Philipes either. Among many reasons, I learned that it was once privately owned but has since been purchased and turned over to a corporation. No wonder someone mentioned they felt like part of an ""assembly line"", it was not the ambience that you would normally expect in a spa. Another reason is the management. I encountered an issue with the lady who did my massage, I believe that she was praised below in another review, but my experience with her was anything but pleasant. She wasn't friendly at all, I felt very rushed by her, and the massage wasn't worth mentioning. I had to wait around until the manager was found, she was a nice lady but I felt she only wanted to hurry up and solve my problem without really addressing the issue. The lady who did my facial was great and so was my manicurist even though my massage chair was broken during my pedicure. I won't EVER go back and spend another $225 at Philipes and I certainly don't recommend anyone else even spending a penny there! more

I received multiple types of service from Philipe's several times per month for about a year. I finally shopped around for another salon, for several reasons. 1. The services are rushed & they lost their quality control. My husband purchased a very expensive day package for me --- I sat around in the "Relaxation Room" while they sorted out which services I was to receive, they forgot my lunch and one of the technicians was blatantly rude. 2. The aestheticians leave the room for 10-15m per facial. My current salon does a hand/foot massage during down time while my mask sets. 3. Their relentless marketing of products became tiresome. During check-out, I was always presented with a barrage of products to buy. Their product advice was not consistent from visit to visit. more

I am an avid spa goer and I've visted this spa in the past. I visited Philipe's in March of 07 and was greatly disapointed. I purchased a retreat package which includes a message, facial, manicure and pedicure. They no longer give you a robe, and ask that you remain in your street clothes for your treatments. No feeling of being pampered in that. They only offer water in the relaxation area (no more juice). The person giving me my facial was double booked so she kept leaving me to attend to her other client. I was rushed from treatment to treatment, being told they were behind schedule at each juncture. The message chair I sat in during my pedicure was broken. I also noticed that a lot of the walls had nail holes in them as if they recently took down art or shelves or decorations, etc and left everything without being filled and repainted. Just tacky. All in all, I felt extremely rushed, and more like I was in some sort of assembly line, rather than enjoying a much desereved (and over priced) relaxing day of being pampered. Pros: Thumbs down Cons: Rushed, over booked, ambience more

I went to phillipes as part of my things to do the day you get married. I had made an appointment for massage, manicure and pedicure and I believe there were about 10 of us. As stated, we had reservations. It started off that they FORGOT about me. The Bride. Left me in a room for 30 minutes before I finally went up there to see what was going on. They then shoved me into the peddy room and rudely informed me that I had missed my manicure appointment so I would be unable to receive it. I didn't miss it, they forgot about me. Luckily, the very kind woman who was working on my toes decided to stay late and do my hands. It was such a horrible experience and I paid over $100 for it. and I wrote a letter to the district manager and she never responded back to me. There are so many spas out there, find one that treats you well. I don't recommend this one at all. more

I had a hot stone massage by a therapist named Aquanita. I have traveled around the world and received over 100's of massages and she is the best I have ever had.\r \r The only thing I didn't enjoy was it seemed like there was too many people at the front desk that were not working the front desk and it caused a lot of confusion. It caused me to be 15 minutes late for my service however Aquanita forfeited some of her time with her family to stay later to accomidate me.\r \r I understand she is a team leader... cudo's to whomever hired her she is the BEST!\r \r I would like to see a shorter waiting time, less congregating and more assisting guests. There should be someone specifically hired for escorting the guests to and from the relaxation room/locker so they can get prepared for their services verses waiting for the therapists to take us back. That poor girl went from one massage to the next with 5 minutes in between to breathe. \r \r In all I think the massage given was GREAT! Pros: Service provided by therapist Cons: To many people at front desk not working the front desk more

Really enjoyed the total experience - the facial was great; eyebrow shaping and eye make up lesson was also wonderful more