I have read all of the complaints. \r
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I actually go around and review spa's in the US for a magazine. My staff along with myself visited Philipe's during the months of 3/07-6/07. \r
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A co-worker and myself were actually there on a day one of the complainers was there. Amasingly enough she neglected to state a few things. \r
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Per management: 30 minute services are no longer changed into robes due to the fact many clients either come in late or take entirely too long to change in to their robes for a 30 minute service. However, if the client requests to be changed and he/she is on time the service technician will gladly have the person changed. \r
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Simply put if you are looking to relax Philipe's is still 4 star and don't let 1 out of 3000 (booking in one month) deture you from visiting this spa. It is our job to visit these spa's over a period of time to see how the services are truly not just a one day experience. In all, the service technicians were always curteous and very professional. \r
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BE ON TIME, RESPECTFUL, LOOK TO RELAX NOT COMPLAIN THROUGH OUT YOUR SERVICES ESPECIALLY WHEN THERE IS NO ERROR WITH THE TECHNICIAN YOUR JUST HAVING A BAD DAY,
Pros: 90% of the technicians are very knowlegable of the services they provide and have the passion to do their sevices.
Cons: There should be more a viriaty in drinks offered, host more events, management should back their technicians more regarding services and not comp a client just so they can stop complaining.
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