Peter's Auto Works

Five Stars more

nice people and understanding. more

I have a late model Volvo that I love and want to drive for ever. So when I had an issue, and had just moved to Beaverton, OR from Colorado I had to look for a new trusted mechanic. That is a scary thing. I brought my car to Pete's because of the ratings we found about them online and hoped that things would go well. When we called to get the appointment, the person who answered the phone knew within about 5 seconds what was wrong with the car, and I got a great quote. When we got the car there, they found a few more issues. They ended up needing to keep the car a little bit longer and they helped us out with a loaner and were just so great. I couldn't be happier to have a new mechanic. more

I have an AM failure in my radio, which is covered under a VOLVO Extended Warranty. Peter's recommended I have a diagnostic done to determine the cause, but was also told I would be responsible for the $60 charge if Volvo didn't cover it, because the technician (Tom) needed to be paid for his time. My question was: Since I was told this may or may not be required by Volvo, and ... I felt since I had paid for this warranty and the radio AM did not work, it wasn't my responsibility to diagnose the problem. I felt it was Volvos. So, I told Peter's not to do the diagnostic until they talked with Volvo. Then I was told after my other routine service was completed that they probably wouldn't have charged me anyway for the diagnostic. If that was the case, why wasn't I told this to begin with? As it unfolded, only a Volvo DEALER is allowed to work on a Volvo Extended Warranty. I'm also concerned that Tom is the only mechanic they have now. He does all the cars. He is great and has been working on my cars for years, but a shop as busy as this would seem to require at least one other mechanic. This would appear to put a lot of pressure on Tom. But, it's not my place to tell Peter's how to run their business. Lastly, there sometimes is a discrepancy in what service Peter's recommends and what the Volvo Factory recommends. I have no problem in having the work done that is required or recommended, but I like to go by the factory recommendations unless a case can be made otherwise. I do appreciate Peter's being attentive to my service needs since I live in Eugene and have the work done at Peter's around business trips to Portland. more

great service, great people; they provide peace of mind; because I know they are keepiing me and my car safe more

As always, a huge thanks to the whole crew! Very thorough - even when the service was just an oil change! Much appreciated! more

I always feel recognized and heard. I have gone to Peter's for years and years and return because I trust and know them. My questions are answered in laymen's terms. Thank you! more

Flexible, easy to work with, friendly and very knowledable. Love my friends at Peters! more

Always very helpful and willing to discuss the problems found wrong with car plus ones of importance to fix now and what can wait and do great work. Even coupons :) more

Peter's was again able to quickly take my car in and provide me a ride to work. Besides the routine oil change, they managed to discover the cause of noises based on my best (unfortunately vague) description, order and obtain the parts, and replace it prior to the end of that same day. more

Brian is very good at knowing exactly which direction I want to go with my vehicle. The Volvo specialists are knowledgeable and make me feel secure. more

Repairs were completed in a short time -only a few hours and the employees were courteous and friendly. Also, the price for the repairs was reasonable. more

My visit yesterday was unplanned...a tail light that suddenly went out. I depend on my car so much, what might be a small hazard to someone else became an immediate concern. Although I arrived at lunchtime, unannounced, they had me fixed up and on the road in minutes - and for less $ than they'd quoted. Gotta love that! more

I took my Volvo in when it broke down during the snow storm. I asked friends and acquaintances and they suggested anything from a fuel pump to an alternator (=money.) The car was towed to Peter's and they gave me a loaner car (super nice!) They found the problem and I had the car by the end of the day. They knew the car had problems from when I brought it in before and could have charged me a bunch for problems that weren't there, but they were great (like usual.) more

I am always happy with Peter's Auto Works. They know what they are doing and do it well. Service is polite, efficient and I particularly like the clear, concise explanations of what is needed, why it is needed, and what can be put off without compromising safety. more

As always wonderful service more

Pick one of the worst weather days of this Winter to have a routine oil change scheduled before headed to Central Oregon... Friday 2/7. I called to see if Peters was actually going to be open. Luis, not Lisa answered the phone as he was in the midst of determining if weather would permit any of the mechanics to actually get to work that day. Long story short, he was a one man show that day and instead of cancelling my appointment said he would change the oil. As usual, Peters always takes the time to do a full visual overview and noticed one rear bulb burned out as well. They are very thorough, priced competitively, and have great customer service. My father was an auto mechanic, I appreciate being able to use this establishment and know I can trust their recommendations and repairs. I would highly recommend them to anyone. Thanks Luis for going the extra mile on a very cold and snowy day!!! more

This is the only auto repair shop that I completely trust and can rely on 100% more

As usual, my Volvo is taken care of - thanks. more

Friendly, courteous and above all, their knowledge of Volvos is extensive. more