Modern Salon & Spa

Very happy with my results; will return more

when you go in there are many women working there walking around everywhere, they all dress in black but in whatever style they want. it's a very airy, open environment. you can smell the Aveda products right away, very refreshing. you might feel a little intimidated since there are so many female workers there but also because they of course all have great hairstyles and so their appearance is more "upscale." pretty much don't walk in dressed like a slob. this place was recommended by my mom, who absolutely loved a hairstylist named Brandy. apparently she just always did a great job of cutting my mom's hair. so my mom set up an appointment for me and i went. i think i got lucky because Brandy seemed like the friendliest, most talkative and just really positive person in there. not everyone was like that in there, though i don't blame them. she really did do a great job cutting my hair too, but i have short hair and didn't really care what it looked like and i wasn't there to get it bleached or colored. so....i think it really just all depends on who your stylist is and whether or not you're going in there with a specific goal in mind. i went in pretty carefree and open-minded. i'm sure if i had gone in with a very detailed, picky picture of what i wanted done with my hair, it may have been a different story. the simple basic cut was $36. it's also good to tip. overall, i had a good experience but it all depends on the stylist, the day, and your mission. Pros: haircut Cons: you feel very self-conscious more

Modern at Birkdale offers great customer service and I always have a positive experience. Pros: customer service, AVEDA products more

Everyone I came into contact with was completely Snobby, from the front desk to the stylist. I spent a fortune to be treated like I was dirt and on top of it I didn't even like my hair. What a disappointment. On a recommendation of a friend I next went to Valeria Salon and saw Hudson. He did a great job and was really nice. It also cost less for better treatment. Pros: none Cons: Snobby, over priced more

This was my first Aveda experience and it was a recommendation from a friend who is an avid Aveda fan for hair. I trust this friend completely as her hair is always awesome. I paid over $200 to get a nice color, they'll match your natural hair color even to a tee, but the cut was the worst I've EVER received by far! I was almost in tears for the first time and I am not a dramatic girl. I might recommend you go there and pay those prices for one thing- color. Otherwise, you could get a better cut at so many other reasonabley priced salons. Pros: Color, Ambience Cons: Cut more

I just visited Modern Salon & Spa (Birkdale) for the first time, and I cannot speak more highly of my experience! As soon as I walked in the door, I was greeted warmly by two staff members and immediately taken to my stylist. Cade (the stylist) gave me the BEST haircut I have ever had and styled my hair better than I ever could. Plus, the wonderfully scented Aveda products made my hair look gorgeous (and smell great, too). My husband not only noticed my haircut, but he went on and on about it himself! I will never try another salon in Charlotte again--I'm completely hooked! Pros: Friendly staff, Open til 9 p.m. many nights, Fantastic Aveda products more

Every woman has that special thing that they love about their face. I love my eyebrows. I went to the Ballantyne location expecting above average service. I was livid when my eyebrows were butchered! Still fuming from my eyebrows I go and get a pedicure. The woman informs me( this was a moment where I wondered if she was bold enough to mention the price because of my race) that my $35-$45 pedi was basically the same as a polish change. No scrub. No parafin. No massage. When this sorry idea of a pedicure was done, with wet toes, I had to walk down a flight of stairs, sit in the lobby and wait for my feet to dry siting next to the reception desk, to hear the conversations of the employees. I frequent spas often, everywhere I go. I've never had an experience like this before. This is NOT my idea of a spa experience. If a business is going to have a "Park Avenue" address they should have "Park Avenue" service. The layout of the place was tacky. The staff was tacky with the exception of the manager who when I complained set me up with a woman who threads eyebrows. She fixed my eyebrows a bit, but not enough for me to go back to the this day spa. The manager seemed really out of place like she should have been working at a REAL upscale spa... The best thing about this spa is the Boutique next door..."Her Therapy" where I got a great T-Shirt... Pros: The manager on duty Cons: The layout; Poor customer service; unskilled employees; high prices not worth value more

It's not very often you receive excellent customer service anymore, however Modern Salon still does. I had a discount coupon for another salon in Huntersville, so I decided to give them a try. I went in for an arm wax, and left half way through the first arm because the poor girl didn't know what she was doing. It felt like she was pulling my skin off. I rushed over to Modern Salon; to see it they could squeeze me in for an emergency fix. They not only fit me in, but Kristy missed lunch to help my poor condition. I always get great service and leave with a smile on my face, so I won't stray again, even for a coupon. more

I am a Hairstylist myself, and although I work in the area, I like to visit other salons. I went to Jane on a referral from my yoga instructor at the Y in Ballantyne. I was skeptical about Modern Salon at first because I've heard that their color line isn't the greatest. I went to her for a hilite/lolite and the lolite is a red RED! Not only did it look great (not fake) from the get go, but I have never had a red that held this long...in my hair or my clients hair! I went in telling her it was up to her to do whatever she wanted. From the moment we met, I knew I met the stylist I have been looking for! She is sooooo friendly, attentive, conscientious and enthuiastic about hair! It was very refreshing to see all of those qualities in one stylist. Then to have great results on top of everything! I left it all in her hands (I also told her to cut whatever she thought I needed)and I have had more compliments on my hair since the first visit (I've been to her twice now) than ever in my career in the salon. The only downside is when I'm somewhere and someone asks where I get my hair done, I have to tell them to go to her and not me!!!! ;-) I need to have her teach me how to give an awesome scalp massage and shampoo! It's sooo relaxing and calming! I would spend $$$ just to go there and have her wash my hair!!! The front desk is also very well run.(This is the Ballantyle location-Jane works at several locations)The receptionists actually look up from their computer screens and make eye contact while they talk to you!! Very well run salon! Very educated and professional atmosphere, but not stuffy! Price point is high, but you get what you pay for when it comes to hair! more

Modern was a wonderful experience. I enjoyed the open areas, high ceilings, lots of light - the place is squeeky clean. Everyone I came in contact with was friendly, knowledgeable, and professional. The services I received were the best in the Charlotte area. Highly Recommend!! more

Everytime I go to Modern Salon I am treated with respect and wonderful service. I recommend this salon to anyone looking for a great experience! more

I know each time I visit a Modern Salon, I will be greeted with a warm welcome and smile. Although the services are top-notch and the employees are so professional, the atmosphere at their Birkdale location is anything but stuffy. When visiting their salon or spa for services, I am always shown where I am to go, they never TELL me. I am always offered a beverage upon my arrival and usually several times during my appointment. I truly feel like they care. Any service I have received (I've had highlights, haircuts, facials, massages and waxing) has been enjoyable enough that I couldn't wait to rebook for another time---which the knowledgable front desk quickly takes care of for me! I can't say enough about this great place. Pros: They have extensive hours. They open a 8:00 most mornings and close around 9:00 pm. Cons: Because Birkdale Village is such a popular area, parking may take patience during lunch and dinner hours. more

I had heard exeptional reviews regarding Modern Salon and Spa and I decided to send my Mother there for several services within the salon and spa. My mother was greeted with a "Good Morning Mrs. ..., it is a pleasure to see you today." She already felt like a queen! The rest of the day she was pampered and treated with respect and care. The quality of service was more than she has seen in both NYC and ATL. As a result, she travels from ATL every 6 weeks to receive all of her services at Modern. We are both very dedicated clients that would highly recommended anyone to experience them. Pros: Quality of service, friendly and knowledgeable staff, esthetically beautiful locations more

I walked in about a year ago to see if they may have had a cancellation on a spur of the moment trip to Birkdale. Big mistake. The receptionist looked so repulsed that I would even deign to defile the salon with my presence. I spoke with her for a few moments to see when I would be able to get an appointment in the next week and it was apparent she thought I was way below her station in life and an insult for me to continue to speak with her. As I turned to leave, a very effeminate male made the loud comment, "WE WILL NEVER SEE HER AGAIN" before I was even out the door. I called later to cancel my appointment and then telephoned someone at the main office (I think it was the main office, it may have been another Modern Salon) to let them know why. I cannot even begin to say what a disappointment this was. I have never been treated with such disrespect by anyone in my life and it was quite humiliating. Not to worry though, the people at Varji and Varji are very kind and I am more than happy to give those smiling, polite professionals my hard earned money. more

I was never impressed with this salon.. Go to Georgetown Day Spa with Steve for hair, John Massage and MaryBeth for Facials. She is the best skincare guru in town.. I would not recommend Modern at all, the service the prices.. need I say more. Pros: nice atmosphere, but very stuffy Cons: overpriced, and underskilled more

All of the Modern Salons are wonderful. The difference is the eye for detail. The owner trains these professionals on top of any previous experience they enter with. I have been to other city's Avedas and this one is superior. Now to assist those with "sticker shock ." Be aware that the more experienced the higher the price. Ask the person making your appointment for a stylist within your range. You won't be disappointed. more

I just moved to the area and was looking for an aveda salon and found this one here on city search. I should have read the reviews!! I could not believe the unprofessionalism in this salon! the stylist spent more time talking to another stylist about a stylist that was working a few chairs down crazy I know. I can't believe a salon that charges what I was charged would have this kind of astmosphere. Call me selfish but when I pay $200 for my hair I want the person to listen and pay attention to me!! My hair doesn't look like $200 it looks like hair cuttery $10.99! overall the whole experience is one i'd like to forget but probably won't for a long time. My advice to newbies read the reviews and save your money don't go here!! Cons: unprofessional, over priced, VERY unfriendly more

I have religiously frequented AVEDA salons in four different large markets over the past ten years and have always been satisfied. MODERN is new, so the atmosphere is well appointed and the staff is very courteous, and the quality was equal to past AVEDA salon experiences, with one exception. I had a simple layering cut and a low/highlight done and the cost was over $300..........OUCH!!! Why so high, I don't know. That is 3X higher than other AVEDA salons in comparable markets. This is my only complaint and I restate that the staff was more than capable and courteous. Please, don't be discourage by this, they are very nice, but you can get the same or better quality somewhere else for a lot less. I will. more

My haircut with Betty is quite possibly the best cut I have ever received in my entire life! I just moved to NC and Saturday was my first time in Modern Salon. I won't be going anywhere else to get my hair done. I am going to make an appt. today to get highlights and I can't wait to try out the rest of the salon and spa. This was a great experience and I highly recommend this Aveda salon. more

THe experience that I had last week at the Birkdale Modern location is really hard to describe. From the moment I walked through the door I was pampered and truly made to feel like I was the only client they had the only day...don't think this for a second though, this salon is the premiere salon and spa in the southeast, plus they are Aveda concept...which is an added incentive in itself. Pros: polite, great masseuse, affordable more