Every woman has that special thing that they love about their face. I love my eyebrows.
I went to the Ballantyne location expecting above average service. I was livid when my eyebrows were butchered!
Still fuming from my eyebrows I go and get a pedicure. The woman informs me( this was a moment where I wondered if she was bold enough to mention the price because of my race) that my $35-$45 pedi was basically the same as a polish change. No scrub. No parafin. No massage. When this sorry idea of a pedicure was done, with wet toes, I had to walk down a flight of stairs, sit in the lobby and wait for my feet to dry siting next to the reception desk, to hear the conversations of the employees.
I frequent spas often, everywhere I go. I've never had an experience like this before.
This is NOT my idea of a spa experience. If a business is going to have a "Park Avenue" address they should have "Park Avenue" service.
The layout of the place was tacky. The staff was tacky with the exception of the manager who when I complained set me up with a woman who threads eyebrows. She fixed my eyebrows a bit, but not enough for me to go back to the this day spa. The manager seemed really out of place like she should have been working at a REAL upscale spa...
The best thing about this spa is the Boutique next door..."Her Therapy" where I got a great T-Shirt...
Pros: The manager on duty
Cons: The layout; Poor customer service; unskilled employees; high prices not worth value
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