Mid America Appliance Svc

Will never call this company again. Was told by the owner that they don't have time to ask if the washer/dryer are stacked prior to coming out for service (after the service call, of course). It wasn't possible to diagnose the issue since they were stacked. One would think a professional organization would ask appropriate questions in preparation for a service call. Not according to the owner. Next call will be to a pro, not Mid America... more

So thankful I purchased repair service insurance on the appliances I ordered in a new house. Mid America has serviced these appliances when I needed and done so quickly and professionally. They have even offered advice on which appliance brands have fewer repairs. Great company. I appreciate the call ahead 15-20 minutes before their arrival. more

Do NOT call this company. They have the worst technicians and customer support team I've ever spoke with. more

I'm have a catering business on the side and my oven broke. I called Mid America Appliance at the recomendation of my sister in law because I had a party to cook and bake for on Friday. A technician came out the next day and said that the bake element had burnt out of my oven. He went out to his truck and came back with the part I needed for my oven. more

They fixed my Samsung refrigerator on the first appointment when another service couldn't fix it after coming to my home three times. more

beware after paying $80 to have the man look at the fridge he had no clue how to disassemble it to see the frozen fan and almost broke the plastic in half jerking on it before I asked him to stop and look up how to disassemble it. After he looked it up he laughed at himself for being so stupid he said. I had to sit and watch the entire time just to find the screws that were flying out all over the kitchen floor. He then used a blow dryer to melt the ice but held the unit directly to the ice. I was worried he'd electricute himself so I suggested he hold the dryer a little further away so he didn't electricute himself and he replied ""I do that all the time hehe!"" I told him nicely that I didn't want that happening in my house and he just waved his hand at me and said it would be fine. He had no clue what was wrong so he called Samsungs customer service department and told him the problem I was having that I described to him. They gave him their best guess what was wrong and what part I needed to buy. I paid $80 for him to call Samsung?!?! The part needed is $20 but they want me to pay $267 for what will take15 minutes. It's basically unscrew the back, pull out the old part and plug in the new one. This was our experience, I hope you read this review before calling this company and putting your faith in them more

Once again had a horrible experience with Mid-America. Waited TWO WEEKS to get my washing machine fixed and was told it was fixed. IT IS NOT FIXED!!!!!!!!!!!!!! This company is horrible, terrible and many other not nice things. So, called again and was told the same thing as last time. It will be another week before someone can come look at my ""fixed"" washing machine. Please please please no one use this company. They have horrible customer service. more

Had an issue with my fridge. Called into Mid America, and they were able to squeeze a tech in the same day. Was a nice surprise for me. When the tech arrived he was very professional, and was also careful with moving the fridge and the items that were near by. He was able to fix the fridge in a timely fashion. He also advise me that there was a recall on my model. He was able to fix as he had the part in his truck. Was a very great experience, and will recommend to everyone. more

I have used Mid America Appliance several times now and I've always apperciated the service I recieve. Yah they do give a window of time mornings 8-12 or afternoons 12-5, I am ok with this because I realize I am not the only person in the world, they are a business and have other customers too. When the tech came to fix my washer, (next day service from the day I called), he explained to me everything he was doing and the problem was caused by a baby's sock that was stuck in the pump, he also told me that was why it was not draining and if I have any additional problems I might need a new pump and gave me an estimate. I'm glad he didn't just say it needs to be replaced cause I haven't had any other draining issues since. He also gave me some advise on HE soap to use and how much, I never knew about oversudzing the unit. I was happy to pay the tech for the s/c and labor because of the excellent service I recieved. more

So my brand new dryer ( I ran 2 loads of clothes through it) is not working.. I call Maytag Monday and they arrange for Midwest to come out to take care of my problem... but they can't be there til friday between 12-5. Best we can do they say. I begrudgingly accept..and my parents who live next door will be home so they will meet the guy. Dad calls me at 3pm. Well the guy isn't here yet, he says. I ask if they called Midwest.. no they haven't. So I look up the number and call. The answer I get is oh well we tried to call your home number and when you didn't answer, we didn't come. BUT we can get someone out NEXT THURSDAY AFTERNOON. REALLY? THAT'S how you do business? Now I have to go 2 weeks without being able to use my brand new washer and dryer? I am very displeased with this company and Maytag will be getting an ear full from me too. more

This company is the best! The staff is friendly, the technicians are knowledgble and their pricing is lower than other companies I have tried in the past. more

This company is not honest. I called them to diagnose a problem with my range and paid the $75 service fee. The repairman determined the bake element was bad and that I need a new one and told me it would be $237 to fix it!!!!! Cons: Dishonest, Rude Staff, Rude Repairman more

I bought a new fridge that needed warranty work done on it. The tech that came out showed up late, he took the fridge apart and did not put it back together correctly and most importantly did not fix the problem. He was there all of 5min, told me he had to order parts and left. This company is only open Mon-Fri 8-4 which they did not tell me when they originally scheduled to come out. Also, their ""window"" for the tech to show up is either 8-12 or 12-4 so you have to miss a whole day in order to be home for them to come in a work on your appliances. They called me two weeks later and said the parts were in. When they explained that they did not work on weekends or past 4pm, I asked if they could just have a tech stay out an hour late so I could be home. They said ""No if we did that for you we would have to that for everyone."" I understand that this is their policy however, I'm pretty sure as a business if your customers request something ""all the time"" (as I was told by the agent) you should do it or try to work in more flexibility so when the need arises you can work to satisfy a customer instead of telling them you will do nothing at all to work for them. Last time I checked a business as supposed to work for its customers not take them for granted. Here it is a month later and I'm still waiting for a chance to take off work so they can come out and hopefully fix the fridge this time. Long story short, any appliance repair company can fix your appliances so use one that actually treats their customers with respect and works to earn your business. Not one with rude staff, terrible hours and a total lack of desire to help their customers. Pros: Nothing that you cannot get from a better company. Cons: Only open Mon-Fri 8-4 & will not fix things in one trip. more

THEY SHOWED UP ON TIME. TECH WAS ABLE TO FIX Pros: KNEW WHAT THEY WERE DOING more

I've been using this company for all my appliance repairs for about 5 yrs. Everytime I call they are able to send a service tech out to my house within 24 hour peroid. Pros: customer service, quality of service more

I called Mid America service for a washing machine repair. The repairman walked in, lifted up the washing machine, pulled a sock from the bottom of the machine, and restarted it. It is apparently working fine now, but the bill for 3 minutes was $114.95! They have a $75.95 trip charge, but to add $40 on top of that for 3 minutes (I am not exaggerating, he did that within 3 minutes of ringing the doorbell) is, in my opinion, gouging customers. I will never call them again. more

Let me first say I rarely write bad reviews, but this service was so exceptionally bad that I felt compelled to hopefully help others before they end up like me. I called to set up an appointment and gave them a detailed description of the TV problem. When they came out, they flipped on the TV, told my girlfriend it was the light engine, took the money and walked out all in less than 5 minutes. Not only that, but my only request was that they call me directly when they knew the problem, rather than attempt for my Portuguese girlfriend to explain it to me, and they couldn't even do that. When I looked into it further, this is a common problem with Sony TV's, and based off of my description, they clearly knew the problem ahead of time. When I called back and calmly attempted to get at least some of my 100 back, I was gruffly told they did their job and I should be happy. Please learn from my mistake and go somewhere that cares about their customers. more

i had great service from them and i love the customer rep in the office her name is gail, she always make sure i'm taken care :) they get out fast and i love jim for all my appliance repairs. i will always use them Pros: everything more

Mr. TRH, Pros: Customer Service, Speediness, Knowledge of repair more

These people are fair and provide great service. I have used them in the past and would use them again. They always send a technician out next day and do a no-nonsense repair each time. Pros: Great customer service, fast and friendly and fair more