Mass Carpet Care Llc

This company did a terrible job. I would not recommend them at all. They are cheap, but you get what you pay for. more

The worker was very friendly + pleasant. He was done in no time! He was very knowledgeable and answered all my questions. more

The carpet cleaner was a pleasant and professional person. He was on time and worked hard. I was disappointed that the equipment couldn't take out several marks, including a one light coffee stain and one light drink stain, and some toughergrime brought in by shoes that shows up as dark spots in our light colored carpet. I would think those are the reasons why people have their carpets cleaned professionally. I do a pretty good job of taking care of stains when they occur so I know what can accomplished. more

MCC did a great job- our carpets look new again! They were friendly, on time and reasonably priced. more

Good, professional and quick. more

I actually got a deal from a Groupon for their service. It was good, they did a good job. They even added on a few extra items last minute. I would use the service again. more

On time - nice guy. more

I was able to get on the schedule right away. That was an added plus. Service provider was attentive and polite. more

Good price for great work. My only complaint is that after I looked closely I noticed a blue stain on the carpet in the middle bedroom that was not there before. Wondering if this was a spill of a cleaning product. I know the stain wasn't there before because the bed had been over this area and when I vacumn d I didn't see anything in this area. If anyone wanted to look at this stain and consider comping me for the damage it would be appreciated. They could get entry to look at it by contacting the tenant - Julie Kim at 608-658-3315. RESPONSE FROM Mass Carpet Care LLC: Our office will be calling you today to take care of that for you. I will mention that stains appearing after a through steaming cleaning is not that uncommon. There are a number of stain blocking products that actually hide the stain instead of removing it. I'm not saying this is the case here but it is possible that was indeed already there. In ether case we will send a truck out to see what can be done about it. Thanks for your business as well as allowing us to address your concern! more

I was not going to be able to make the appointment I had scheduled and I called them to see if they could get into my house and just bill me for the service. They were able to accommodate my traveling schedule and complete the job without me being there. They cleaned the family room and the staircase and they were able to get the spots out of the carpet in the staircase. I am very happy with the end product. more

I would recommend Mass to my friends/co-workers. He treated several pet stains and the carpet looks so much better. more

I made an appointment for a certain time only to be called the day of and ask if they could come an hour earlier. I said OK. I was then called back a half hour before this new appointment and was informed they were at my apartment and left and that we would have to reschedule. So we rescheduled for the next day. I met them at the schedule time (on the dot) and the cleaners informed me they had been waiting awhile even though I was right on time. I told them they needed to move their van to the other side of my building to be able to get in with their equipment. I said I was going to go upstairs and vacuum but the door and my window were open, come on up or yell up. I went down to check on them because it had been 2o minutes and they were GONE. I called Mass Carpeting and they said I was unavailable and they had left to the next job. I said this needed to be done today because my apartment lease was ending. They said they could squeeze me in two days later, after my lease ended. I said no, you better find time today after rescheduling once and screwing it up both times. Totally unprofessional and unreliable. I would NEVER recommend them!! more

My carpets look wonderful. I am especially pleased that a very soiled area around the dining room table got completely clean. The team that were here (on a miserably hot day) were pleasant, professional, communicative (I mean they answered questions and explained things). They even did me a little favor, bringing in my garbage cans. more

Mass Carpet Care was absolutely wonderful! The only hesitation I had about the whole thing, and it's probably just in my head, but it seemed like it was very quick. My carpet was really disgusting, and they did the best job they could with it. I moved everything I could out of the room except for the heavy furniture. The only thing I would say that would have been nice is if they could have moved some of the heavier furniture back and forth to get underneath it, but they didn't seem to do that so much. Other than that, I thought they were great. Sarah Lawrence more

I first heard of Mass through Groupon. They were very easy to schedule with, pleasant on the phone, and very personable when they arrived. I'll contact Mass again when I need more work done! more

Gordy and Jiliian did a great job getting my carpet cleaned! It was fast and the carpet looks great! more

Mass Carpet Care was WAY better than the other carpet cleaner we've used in Madison (Tony Tobias from Steam-N-Dry, who left our house wet and smelling like a toxic waste dump for three nights and wouldn't return phone calls asking for advice). I was hesitant to ever get my carpets cleaned again, but Mass Carpet Care reassured me that they used non-toxic, organic cleaners. They ended up doing a great job. Mass Carpet Care pros: -Everybody at every stage of the process was cheerful and friendly. -My carpets turned out very clean (no more spots)! -They were willing to work with me on what counted as an "area." The cons: -I couldn't get an appointment for a couple of weeks. I think this was because they had just put out a Groupon coupon (which I'd bought) and had many new customers. -They should confirm what extras you're agreeing to pay for before they do them. We had talked about both pet treatment and Scotchgard options, but I didn't think that I was agreeing to do both and ended up being charged for both. I had wanted to pick one or the other. This issue could be easily resolved by giving the customer the bill before starting rather than after completion. Or by confirming what had been agreed to before doing it. - My carpets took over 18 hours to dry, not the 4-5 hours that Mass Carpet had predicted. However, this was still much better than the three days that it took my carpets to dry after the other company did the cleaning. Overall, I give Mass Carpet a high score and would heartily recommend them to others. RESPONSE FROM Mass Carpet Care LLC: Dear Nina,
We appreciate your review very much and overall I think it's a good one. I would like to touch on the cons you mentioned to give our position so others will know we care and are very concerned about a less than happy customer. As far as the confusion on being charged for both Scotchgard and pet treatment, these are two completely different services, one is applied for protection from spills, high traffic and pets accidents as well, to name a few. The other is to remove/eliminate odor and germs as well as the stain itself. We do apologize for the confusion and will work to make sure that doesn't happen again as we do not like our customers having "sticker shock" of any kind and pride ourselves on being a carpet cleaning company with absolutely no hidden charges. As far as the longer drying time, our records indicate your condominium is at an exposed basement level. We all know basements hold moisture and this along with the endless amounts of rain and humidity we have been experiencing for the last couple of weeks would definitely contribute to a longer drying time. Again we apologize for this but are very glad that you found it acceptable. We look forward to our next service with you. We would be happy to make up for the confusion on your last services requested and apply Scotchgard to your entire next order for free. Thanks again for your honest review. Have a wonderful day.
Mass Carpet Care LLc more

The 2 workers were friendly, professional, they seemed to know their trade, they worked efficiently and left letting us know what to expect about drying time. more

thanks for renewing the life of our carpets! more

We had water come in from the store above. Mass Carpet Care came in, and they cleaned it up real good. They were really good! They did a nice job, and we were very pleased with them. more