Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Mass Carpet Care Llc
|
|
Review by:
citysearch c.
|
|
Review content:
Mass Carpet Care was WAY better than the other carpet cleaner we've used in Madison (Tony Tobias from Steam-N-Dry, who left our house wet and smelling like a toxic waste dump for three nights and wouldn't return phone calls asking for advice). I was hesitant to ever get my carpets cleaned again, but Mass Carpet Care reassured me that they used non-toxic, organic cleaners. They ended up doing a great job.
Mass Carpet Care pros:
-Everybody at every stage of the process was cheerful and friendly.
-My carpets turned out very clean (no more spots)!
-They were willing to work with me on what counted as an "area."
The cons:
-I couldn't get an appointment for a couple of weeks. I think this was because they had just put out a Groupon coupon (which I'd bought) and had many new customers.
-They should confirm what extras you're agreeing to pay for before they do them. We had talked about both pet treatment and Scotchgard options, but I didn't think that I was agreeing to do both and ended up being charged for both. I had wanted to pick one or the other. This issue could be easily resolved by giving the customer the bill before starting rather than after completion. Or by confirming what had been agreed to before doing it.
- My carpets took over 18 hours to dry, not the 4-5 hours that Mass Carpet had predicted. However, this was still much better than the three days that it took my carpets to dry after the other company did the cleaning.
Overall, I give Mass Carpet a high score and would heartily recommend them to others.
RESPONSE FROM Mass Carpet Care LLC:
Dear Nina,
We appreciate your review very much and overall I think it's a good one. I would like to touch on the cons you mentioned to give our position so others will know we care and are very concerned about a less than happy customer. As far as the confusion on being charged for both Scotchgard and pet treatment, these are two completely different services, one is applied for protection from spills, high traffic and pets accidents as well, to name a few. The other is to remove/eliminate odor and germs as well as the stain itself. We do apologize for the confusion and will work to make sure that doesn't happen again as we do not like our customers having "sticker shock" of any kind and pride ourselves on being a carpet cleaning company with absolutely no hidden charges. As far as the longer drying time, our records indicate your condominium is at an exposed basement level. We all know basements hold moisture and this along with the endless amounts of rain and humidity we have been experiencing for the last couple of weeks would definitely contribute to a longer drying time. Again we apologize for this but are very glad that you found it acceptable. We look forward to our next service with you. We would be happy to make up for the confusion on your last services requested and apply Scotchgard to your entire next order for free. Thanks again for your honest review. Have a wonderful day.
Mass Carpet Care LLc
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|