Mass Carpet Care Llc

mass carpet care was great, kind, fast, and caring. they did a great job and checked up on us to make sure the job was done. i truly recommend them and couldn't be happier with their professionalism. more

They did a fabulous job with our house! The carpets are refreshed/renewed, and our stair/hallway carpet looks like new again (they were in worn out shape). We had our entire house cleaned by Mass, including our kitchen tile, and they did a phenomenal job! They were efficient, professional, and effective! The carpet did feel a tiny bit "scratchy" the first few days but now it's soft and fluffy again once i vacuumed. We had them scotchguarded too :) Thanks Mass... We'll be a lifelong customer! Spend the little extra money people on Mass, it's totally worth it! more

I hired this company to clean my carpets. I had placed a bid on an offer they posted on Bid Madison. I won. I was to have 1250 sq ft cleaned. They did not. I came home from work (a 12 hr shift) and I have spent the last 2.5 hours soaking up the water left in my carpets. The water was dirty! I have taken pictures and wish I could post these to their site. I called the business and complained. He said " you are an angry person" I said "Yes!" You did a #$$ job". He stated "You coupon people are all alike" and hung up on me. During the conversation I told him I was using my Hoover steam vac to suck up the water they left behind. When I hired them to do the job I asked him point blank about complaints on the "carpet was soaked". He said it was a malfunction and it was fixed. Evidently they never fixed their malfunction equipment. He said they did their best work. I hate to see what their worse work! To top this all off they charged my fiance another $80.00! He said a hall way was not included. I thought repeatable business inform the customer of extra charges before they do the work? more

I didn't really care when Mass Carpet Care showed up, so they were fine for me when it came to their availability. One of my bigger concerns though was the brand new furniture in my bedroom. I had asked them to raise it off the carpet before they cleaned, but they didn't do that. Other than that, the cleaning was okay. I'm not sure if I would need them again, and I would have to think about it, but I guess they were okay. more

The reps came in and did a quick and great job. I barely noticed that they were there. My carpets had some stains and everything except the red juice stain came out. I would definitely recommend them to my friends. more

I needed my carpets cleaned on short notice, and they were able to schedule me the very next morning. Their office called to let me know they were running a few minutes late, which wasn't a big deal for me but I appreciated them letting me know. Two people showed up; I have never seen more than one at a time for carpet cleaning before. After I told them what I wanted, they explained what they were going to do and set to work as a team. They were done with my three rooms and hallway in about 45 mins., including an area of pet stain treatment. They calculated the best offer for me based on the coupons I had. I am used to the carpets taking a lot longer to dry than the cleaners tell me to expect them to, and these did, but not as long as usual; they were pretty dry almost everywhere in a few hours. (I have had it take over 24 hours for the carpets to dry.) The team was very professional and efficient, and the pet stain treatment worked well. more

The two individuals arrived early, were accomodating and clear about the terms of service, and overall did a great job. Our carpets look almost like new and I would definitely call again for service and recommend Mass Carpet to anyone. more

I called Mass Carpet Cleaning due to a nasty dog accident today. Yeah, one of those "accidents" you CAN NOT clean on your own! Mass was here in 10 minutes of me calling for HELP! Plus, they were out with in about 35 minutes! I rcvd a VERY reasonable deal for 2 rooms and my hallways. Im impressed with their time of arrival, their professionalism and whatever they used to clean and treat my dog stained carpets! JILLIAN, YOU RAWWWK!! Gord, you are not too bad yourself! HA, thanks again guys! You will be hearing from a handful of people I know, including myself! more

We decided to get our carpets cleaned before moving into our new house. We called Mass Carpet Care to get details about their services. We were told that the carpets would dry in 2-4 hours. So, we scheduled the carpet cleaning for the day before we moved in. After only cleaning a small portion of our carpets, their truck broke down, and they had to go and get another truck, which took about 30 minutes. When they came back, they brought a very old looking truck, which would have been fine, except that the next day, our carpets were still very wet. Our TV man came to install our satellite, and had to take off this shoes and socks because the carpets were still very wet! We call Mass Carpet Care, and they did bring over a few fans to help with the drying, but the fact that the carpets were still wet was very inconvenient with our move. RESPONSE FROM Mass Carpet Care LLC: Thank you for taking the time to comment on the service you received. We apologize for the inconvenience you experienced. We take full responsibility for your carpet being wet longer than promised.
There are several factors that impact drying time, and we are glad you contacted us the next day so we could promptly get two high-powered floor fans to you. (These fans are capable of drying rooms in minutes.)
Mass Carpet Care uses truck mounted carpet cleaning systems that are completely integrated into the van at the factory. We keep these machines in top working condition and they regularly outlast the van, therefore ending up with older looking vans with well oiled machines running inside them.
Again, thank you sharing your experience. Your feedback will give us a chance to correct this problem and prevent it from happening in the future. more

When I called to make the appt. I told them what coupon I was using and that for my 3 rooms I wanted to do one regular room, a hallway and a set of stairs, they said fine, no other details were given or discussed. The cleaners arrived almost an hour late. They said I could add another room, I was a little confused by this. They cleaned 2 rooms, a hallway and a set of stairs. I expected to pay for the scotch guard that I added. The bill came to $120 after my coupon for 3 rooms. I confronted the staff and he charged $85 for the stairway/hallway. I told him when I called I discussed what I was having cleaned and was not told the coupon could not not be used for this. He went on to say the company only makes $35 on this deal, I told him that was not my problem that is how they chose to advertise/offer. I thought one room, a short hallway and stairway was a fair equivlent to 3 rooms and since I was not told this could no be a substitution that the person who took my appointment should be clear in explaining this. There was no attempt to remedy the miscommunication- just excuses, like" I did the stairs by hand", I was thinking, is there another way to do it? that is how I have to vaccum too! They also did not even have a rag or towel to clean up the extra water that was all over the wooden flooring from room to stairs and the flooring next to each step as they are not even completeely covered. I had to use 2 of my own towels to clean up after them. Not impressed. RESPONSE FROM Mass Carpet Care LLC: We are very sorry to hear that you were not 100 satisfied with your experience. We are a local growing company and try to provide our high quality of service to every job without surprise or sticker shock to customers.

It is true that stairs are done by hand and take quite a bit more time to be cleaned than areas, so they cannot be substituted for an area cleaning. We tried to make that clear ahead of time, but obviously we could have done a better job communicating.

Again, I apologize for any inconvenience. We will use your feedback to improve our overall service, and we would love the opportunity to make it up to you. more

Purchased a deal through LivingSocial to have them come out and give my carpets a good cleaning. They arrived on time, Carpets look good again. Thanks for everything. Look forward to doing business with you again in the future. more

Our carpets had several pet and food stains as well as dirt from a recent major renovation. The workers were on time, and the carpets look great - they got all the stains. more

Overall, I think that Mass Carpet Care did a really good job. They arrived a little later then expected, but got right to work. They even came back the next day to work on a particular spot. I thought they were pleasant, fast and really focused on what I told them needed special attention. I was a little surprised that the carpets stayed wetter than I thought they would. Based on talking to them, I thought they'd dry a little faster. Even though I thought it was a bit pricer than what I thought they'd be, I'd use their services again and I was satisfied with the work the did. more

I think Mass Carpet Care did a really thorough job. We're a martial arts school, and we get a lot of foot traffic in here. The carpets were completely filthy, but they got all the stains out like we asked them to. They were quick, they were very friendly, and they did a quality job, even though they were in and out in a day with all our students coming and going. They were also easy to get a hold of. I've called so many 1-800 numbers for carpet places and never talk to anybody, but I can get a hold of Mass anytime. The day of the work, the owner himself came out and met us. He introduced the company and everything, and they came back and finished the job the next day. Jaime, Kicks Unlimited more

After moving into my new place in Madison, it became apparent some carpet cleaning was necessary. A couple of the rooms in this place were unbearably smelly and the carpet was very dirty and black in some areas. I seriously thought the carpeting would need to be replaced. I called Mass Carpet Care and spoke with Gordy. I informed him of my situation. He personally dropped by my place the same day and evaluated the carpet situation. Gordy assured me he and his crew would be able to, and I quote, "Remove all of the odor from the room and all of the dirt from the carpeting." I was skeptical but took him for his word. The following morning Mass Carpet Care arrived at my place. Within an hour of their arrival, they had completely and thoroughly cleaned the carpeting in two a very large hallways, two rooms, and cleaned two 8 foot runner carpets. I returned home that evening from work and was completely shocked at how great the carpets looked...Honestly! The carpeting now looks nearly new, completely free of dirt and grime, the odor that had once been trapped in the carpeting is gone....and I mean GONE!! Completely. Let's not forget the price, more than competetive. What Gordy quoted me is what I paid, not a single add on charge. Very impressive. And of course, I did not have to replace any carpeting. I can honestly say that I will use Mass Carpet Care for ALL of my future flooring care needs. Gordy's word is as good as it gets. Thank You Gordy and Mass Carpet Care more

Our floors have not been done in over 10 years, and after Mass Carpet Care refinished them they look like they are brand new. All we had done for maintenance was a daily mop, if we were lucky. The floors really are unbelievable looking; they look so good I don't really want people to walk on them. We had the floors done originally in 2000, but the company went out of business. Other flooring companies didn't want to do anything with it because they were worried about ruining the floors. I called Gordy, and he took a look at everything. He was very professional and did some research for us. The floors were done in less than a day, and we have a lot of walk space. It looks amazing. We have also used Mass Carpet Care for cleaning our carpets, and they have always done a great job with our dealership. Try them; you will love them. They do a very, very good job. I have had to deal with a lot of other flooring companies, and in my opinion Mass Carpet Care has been the best. Sauk Prairie Harley Davidson more

Mass was right on time and the price was what he quoted us. Our house smelled great and the they did a great job. I will be using them again. more

Mass Carpet Care was wonderful! They did a fantastic job cleaning my carpet. They arrived on time and were respectful of my home. I would highly recommend them to anyone who is looking for quality carpet cleaning done by professionals that care. more

It has been quite a while that we have been using Mass Carpet Care. I think that we were their first customer. I have used them for the business and for my house. We have just had them for carpet cleaning, and it is good. They call to check up afterwards, and if there is ever any problem they come and take care of it. They do a good job, and we keep having them come back. more

My carpets were not just bad, they were gross. I had let about five years of babies and chocolate milk spills add up. Don't forget the new love of my 20 month old, bananas. Jillian came in and pretreated the areas that needed it. She helped me move a few small items out of the way, and she got the job done in about 1.5 hours. I have before and after shots on my facebook page. Amazing! I would highly recommend this company! more