Mark Jacobson Toyota

Horrible Service! My wife has been getting her oil changes here for a year and a half for free under the corporate toyota maintenance program. When she bought her car she purchased an extended maintenance plan (at a different dealership). The corporate plan ended and she was told at this dealership her other plan would pick up where it left off. Dropped her car off for an oil change, received an estimate of $0, when she came to pick it up they charged her $130 and tried to sell her another $1000 of tires! I went back to get the money back and the service manager refused to give us a refund because they don't take the maintenance plan purchased from the other dealership. Even though they gave her an estimate of $0 at the time of drop off, and performed the work without calling to authorize $130 worth of work. I argued with the service manager for a few minutes and it culminated in him INSULTING MY WIFE saying she was not paying attention when she bought the car and ""just saw it was blue and shiny and said I'll take it""! Can you believe that! I was literally speechless at such poor customer service from a MANAGER at that. Our family will never buy another Toyota again, let alone from this joke of a dealership! more

ask for a free quote before you get your car fixed. Their price is about twice as much as other place. My example: labor is $160 for 45 min. work and belt tensioner is $190, compared with Amazon's $78. more

We are very disappointed with Mark Jacobson Toyota. The bottom line is that they are refusing to honor the lifetime powertrain warranty that comes with their preowned cars. Our new (to us) Corolla, purchased from Mark Jacobson, requires an over $6000 repair. We are only two-years into owning the car, we have completed all recommended and routine maintenance, have only had our car serviced at Mark Jacobson, and also purchased the extended warranty when we purchased the car (from Mark Jacobson). Less than a month ago the car was in for routine maintenance and was given a ""clean bill of health."" Now that the car has suffered a major breakdown, they are stating that the warranty cannot be honored, that this is out of their control, and that there is nothing they can do to help. We have asked to see a reason for the refusal in writing, and have been told they cannot provide this. The reasons for denial (all given verbally) have ranged from driving the car when it made a noise (on our way to have it checked out, and there is no wording in the warranty addresses this), driving the car with indicator lights (there were no indicator lights), and that the extended warranty has expired (simply incorrect). We are still hoping that Mark Jacobson will come through and honor their end of the agreement, and will certainly update our review if the service improves. Bottom line, the car needs a very expensive repair, and they are unwilling to stand behind their product (both the car and the warranty). We highly recommend finding another dealership more

We just bought a 2012 Camry and it was a very good experience. The salesman, Ken Polino, was excellent to work with. He understood what we were looking for, and arranged to get the right car from another dealership. When it arrived, it had a few slight blemishes, and he made sure they were corrected by their service dept. We would recommend Ken to anyone interested in a new car! more

I bought a pre-owned (albeit 2011) Toyota Camry on the spur of the moment one Sunday afternoon in late February. From the moment I entered the dealership to the time I drove off the lot, the experience was positive. The sales consultant, Omed Ali, was friendly, knowledgeable, professional, and he did not over-sell me on the car. My trade-in was fair. Thanks for setting a new standard for a car buying experience. more

I have enjoyed my Corolla a year now and my experience was super professional and fun! I was there to service my '06 Corolla and met Omed Ali while waiting & decided to look around, contemplating a new car...Omed was attentive to my specific likes/dislikes and showed me several cars meeting my needs.We test drove as he pointed out different features and I knew it was the one for me.The paperwork went smoothly-efficient & timely for what can be a lengthy process thanks to Omed & Shey.It is my 2nd car from MJT and when it's time for another Toyota-Omed will be my uber salesman again!Complimentary service has been a breeze & Omed has stayed in contact with info on additional vehichles that might work for us(husband-truck)As well, as satisfaction with performance of my current car-he even sent me a card to use for a touch up paint stick when my car got scratched!Super guy-Omed!! more

Moving from NJ with only four days to do everything from learning the neighborhood, finding and buying furniture and making a decision about leasing or buying a car, racheted up the stress level until walking into Mark Jacobson Toyota on a grey and rainy afternoon. Escorted into the serene zone with a cup of java from superstar salesman, Edwin Caldwell, my husband and I laid out a maze of ideas regarding a possible solutions to our car situation. Edwin listened to our various plans and kept coming back to ""finding the car that meets your needs,"" but picking up on how stressed we were, once he put things down on paper, said. ""Here are some options and I can see that you're going through alot. You don't have to figure this out now."" Huh??? This is a car salesman? My husband and I were first dumbfounded, then grateful. We came back the next day---and the next....so busy and tired it was hard to make that decision. Every time we returned, Edwin's genial personality and wry sense of humor made it fun. And once we decided on leasing a Camry, everything was in place for the process to proceed. Being from NJ we expected to walk up to the register and be out the door in a few minutes. Edwin joked about our need for speed and did what he could to move things along. When we finally got to Shei in the back office, we then understood what took so long. How does the auto industry deal with all that paper? Well, kudos to Shei--another Mark Jacobson A-1 ambassador, and many thanks to Edwin. The chocolate was a sweet end-note. The bobble head, Mark Jacobson doll--over the top. I recommend seeing Edwin at Mark Jacobson Toyota if you're in the market to buy a new or used car or lease the car of your dreams. more

I have taken my 2007 Camry to Mark Jacobson Toyota for all service occasions during the past five years, and I've been completely satisfied with the experience. The department is clean, comfortable and well-organized. Jeff Morris has been my exclusive contact there, and he does an outstanding job as assistant service manager. I highly recommend Jeff and Mark Jacobson Toyota! more

I have never enjoyed car shopping until now. My salesman was very informative and very enthusiastic. He made me feel like I was family. If you are looking to buy a car, please ask for Edwin Caldwell, you'll change your mind about car salesmen. more

Omed was very professional, very knowledgeable and very friendly and helped us through the process of deciding on what to buy and the advantages of one versus the other car. We never felt pressured and even though, it took a long time, we are very happy with our purchase and the experience. more

Omed Ali took great care of us when we bought our 2011 Rav4 last March. Since then he's checked in with us frequently to make sure we were still enjoying our purchase and he's always made himself available if any problems were ever to arise. Fortunately, none have, and we're still loving our car even after a year's passed. The complimentary maintenance has always been performed quickly and with courtesy by the dealership's very accommodating staff. All in all, we've had nothing but great experiences with Mark Jacobson and will continue to give them our business for so long as they keep up their great service as was exemplified by Omed Ali! more

We had a great sales man by the name of Frank. He helped us choice the best car for us. I will tell all of my friends and family to go see Frank. more

We currently own a Toyota Camry and a Lexus LS 430 which we service at Mark Jacobson Toyota. We appreciate the great staff from the service advisor to the cashier. If you have questions, the mechanics are knowledgeable and will walk out and show you about your vehicle. Our next Toyota purchase will come from Mark Jacobson Toyota! Thanks for being easy to deal with! more

I have been a customer of Mark Jacobson Toyota ever since I owned my first vehicle. I have purchased two vehicles over the past 7 years there, and both experiences have been so easy and stress free! Every time I've purchased a vehicle, Ian Edgington has helped me with searching, test driving, and getting the financing all lined up. He's wonderful with numbers and knows how to help me find what I need and what fits my budget. I would highly recommend anyone to go to Mark Jacobson to purchase a vehicle. The service department is wonderful as well. They get you in and out as quickly as they can. They even email you a customer satisfaction survey asking you how they did. It really shows that customer service is their number one priority. You'd be silly to go anywhere else. Check them out! more

The most positive aspect of the purchase experience was dealing with the Manager, Charlie, and the sales person, Mark. more

Dealing with the salesperson, Steve Shapiro. We could not have been matched with a better person to deal with. Steve was very personable and made the sales experience a pleasant experience. more

COMPLAINT ACTIVITY REPORT Case # 11068536 Better Business Bureau Mark Jacobson Toyota 4516 Durham Chapel Hill Blvd Durham, NC 27707-2511 919 493-5599 Consumer's Original Complaint : They sold me a Prius 2 telling me it was a Prius 3. They also falsely advertise complete satisfaction guaranteed. On 6-25-2011 I was sold a 2011 Toyota Prius that was advertised to be a Prius 3 for $29714.40 A few days later I discovered it to only be a Prius 2 even though they even stated Prius III on the title documentation. I have a web printout of a Google search of the VIN that shows them selling it as a Prius 3. While not denying their false advertising they only offered to roll back the deal. That was unacceptable to us because of the time and effort in securing financing and that there were no other low mileage Prius models available. Also Mark Jacobson Toyota is engaging in blatant false advertising by advertising ""complete satisfaction guaranteed"". That is a blatant lie and is textbook false advertising. They also did not honor their website offer for our trade in. Consumer's Desired Resolution: The honest and honorable thing for them to do is simply refund me the difference between the base price of a Prius 2 and the base price of a Prius 3 since I was told I was buying a Prius 3 and they had been publicly advertising the car as a Prius 3. BBB Processing 07/29/2011 web BBB Complaint Received by BBB more

Sales person was very helpful, and helped me to choose a model which would best suit my needs. He was low key, knowledgeable and remembered me from the last car I had purchased. more

The car pleases me very much. I feel the manuals coming with the car are well written and easy to use. more

This place is awesome, there are a couple loudmouth salesman , but most are good, and the guy named ron up front is quite sociable. bought my car and service my car here, never had any problems. i read these last few, and sure sometime a mistake happens, but you cant count a place out because of one saleman or one bad oil change. I would never take my toyota anywhere else! more