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Businiess name:
Mark Jacobson Toyota
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Review by:
citysearch c.
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Review content:
COMPLAINT ACTIVITY REPORT Case # 11068536 Better Business Bureau
Mark Jacobson Toyota
4516 Durham Chapel Hill Blvd
Durham, NC 27707-2511
919 493-5599
Consumer's Original Complaint :
They sold me a Prius 2 telling me it was a Prius 3. They also falsely advertise complete satisfaction guaranteed.
On 6-25-2011 I was sold a 2011 Toyota Prius that was advertised to be a Prius 3 for $29714.40 A few days later I discovered it to only be a Prius 2 even though they even stated Prius III on the title documentation. I have a web printout of a Google search of the VIN that shows them selling it as a Prius 3. While not denying their false advertising they only offered to roll back the deal. That was unacceptable to us because of the time and effort in securing financing and that there were no other low mileage Prius models available.
Also Mark Jacobson Toyota is engaging in blatant false advertising by advertising ""complete satisfaction guaranteed"". That is a blatant lie and is textbook false advertising. They also did not honor their website offer for our trade in.
Consumer's Desired Resolution:
The honest and honorable thing for them to do is simply refund me the difference between the base price of a Prius 2 and the base price of a Prius 3 since I was told I was buying a Prius 3 and they had been publicly advertising the car as a Prius 3.
BBB Processing
07/29/2011 web BBB Complaint Received by BBB
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