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Businiess name:
Mark Jacobson Toyota
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Review by:
citysearch c.
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Review content:
Horrible Service! My wife has been getting her oil changes here for a year and a half for free under the corporate toyota maintenance program. When she bought her car she purchased an extended maintenance plan (at a different dealership). The corporate plan ended and she was told at this dealership her other plan would pick up where it left off. Dropped her car off for an oil change, received an estimate of $0, when she came to pick it up they charged her $130 and tried to sell her another $1000 of tires! I went back to get the money back and the service manager refused to give us a refund because they don't take the maintenance plan purchased from the other dealership. Even though they gave her an estimate of $0 at the time of drop off, and performed the work without calling to authorize $130 worth of work. I argued with the service manager for a few minutes and it culminated in him INSULTING MY WIFE saying she was not paying attention when she bought the car and ""just saw it was blue and shiny and said I'll take it""! Can you believe that! I was literally speechless at such poor customer service from a MANAGER at that. Our family will never buy another Toyota again, let alone from this joke of a dealership!
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