Madame Paulette Dry Cleaners

I first became familiar with Madame Paulette years ago, when I overheard women talking about it at a fancy dinner held at the Waldorf Astoria. The attention to detail in taking care of garments is well known--especially for preservation and repair of bridal gowns. In addition, they do exceptional dry cleaning which is worth whatever you pay. We recently took a custom made mens suit there and it was inspected carefully and returned in just like new condition. more

This place has such exceptional service that I bring my most expensive couture garments to Manhattan from New Jersey. They are always able to remove that mystery stain that other dry cleaners are unable to. If they notice that an item needs repair they call in advance to get my authorization and if there is a problem with a piece they always call to advise me of the situation 100% of the time. I know that no place is perfect and things can happen, but Madame Paulette is the closest to perfection that I have found. At Madame Paulette the staff is proactive and at the end of the day, they always have a solution and also a customer?s best interest at heart. more

I was about to make my grand entrance into my own wedding reception when one of my well meaning relatives came over to congratulate me with a big embrace and unfortunately left her bright red lipstick on my ivory satin gown! A waiter in the hotel brought me a traditional cure of seltzer to try and help but that only made the stain worse. One of my bridesmaids had the good sense to keep the Madame Paulette stain removal kit which had been packaged with my dress. Although skeptical, I was desperate and willing to try anything. Using a combination of foil wrapped towelettes, in under 5 minutes, the stain was completely gone! Thank you Madame Paulette ? what an incredible invention!!! more

This business is terribly run, and obviously resting on it's laurels. The have lost my daughters christening gown, and more than that have never proactively done anything about it. I have had to basically berate them in order to even get any information. Stay away from them. They are horrible. more

I have only worked in the city for the last 7 years. I found Madame Paulette soon after I started working ~9 blocks from the store. I normally don't write reviews and actually setup this account with citysearch because I stumbled on this listing and saw their bad review. IT IS COMPLETELY WRONG, I can't see how that possibily happened. Beyond the fact that their various services go way beyond what you could even expect, their customer service is great! \r \r I do admit, I did have a problem with a tie once (It was from Brooks Brothers and when it came back it had a crease in it (which might have happened while stuffed in my bag but who knows). I called customer service ready to argue. They simply said not to worry, they would take care of it. I dropped it off. 2 days later I picked it up (with other stuff of course cause who is going to walk 9 blocks for a tie) and it looked brand new! Even the little pull in it was gone. Did they fix it? Replace it? Who cares! It was great service and they apologized for the inconvienence.\r \r I invest in my clothes, the last thing I am going to do is take them to just any 'cleaner'.\r \r Pros: They take cleaning to... way beyond 'the next level' Cons: The price felt high initially but they do things so much better than other 'cleaners', it's worth it. more

This is by far, the worst professional experience I have ever encountered. To start, gave them one week for about 6 garments. They didnt pick up until multiple client calls and days later. Then they promised to call with a quote and did not. Only delivered half the garments. the others only after a call. What they did deliver, one shirt was shrunk to 3/4 length. The BRAND NEW PANTS needing lining lengthened - well it was never done but charged $30 each AND $40 each to dry clean the never worn pants. Email got non-acknowledgment even despite photos and customer leaving for holidays. THEY CALL EVERY DAY THREATENING NO ONE DOES BUSINESS LIKE THIS> THEIR GOOD REVIEWS WERE YEARS AGO>LOSE THEIR NUMBER Cons: UNPROFESSIONAL, IRRESPONSIBLE, RUDE more