I have only worked in the city for the last 7 years. I found Madame Paulette soon after I started working ~9 blocks from the store. I normally don't write reviews and actually setup this account with citysearch because I stumbled on this listing and saw their bad review. IT IS COMPLETELY WRONG, I can't see how that possibily happened. Beyond the fact that their various services go way beyond what you could even expect, their customer service is great! \r
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I do admit, I did have a problem with a tie once (It was from Brooks Brothers and when it came back it had a crease in it (which might have happened while stuffed in my bag but who knows). I called customer service ready to argue. They simply said not to worry, they would take care of it. I dropped it off. 2 days later I picked it up (with other stuff of course cause who is going to walk 9 blocks for a tie) and it looked brand new! Even the little pull in it was gone. Did they fix it? Replace it? Who cares! It was great service and they apologized for the inconvienence.\r
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I invest in my clothes, the last thing I am going to do is take them to just any 'cleaner'.\r
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Pros: They take cleaning to... way beyond 'the next level'
Cons: The price felt high initially but they do things so much better than other 'cleaners', it's worth it.
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