Latitudes Moving

A great moving experience -- on time, courteous, careful and organized. Much better than other movers I've used -- so I will definitely recommend New Latitude to everyone. Great job! more

The guys were on time, friendly, professional and did a great job. more

Your guys were very professional, courteous, and very careful with my things/furniture which I greatly appreciated. more

Movers were on time and went right to work. Bryan and Robert were excellent - they really worked hard but with a very cheerful and friendly attitude. They took great care with all of our furniture to avoid damage and they went above and beyond in trying to satisfy our needs. As a result, I will use New Latitude in all my future personal and business moves. more

I waited 4 hours after scheduled arrival. I had not planned on missing more than half a day at work. I moved all the small things to the curb. Only 5 items remained to be moved. My heart was broken when your movers put a ding on my dryer door. I try to take care of my belongings. I usually move everything myself to make sure things do not get damaged. Most likely will move myself next time. Nice boys that helped, but I just don't see the value in hiring help if service is no better than you and your friends can provide. Hope everyone else receives better service and that some day I will be the one receiving caring services. I realize that my move was very small and not a profit maker for your company; but small jobs well done lead to bigger jobs. Right now I can't see the point of moving the majority of my furniture to B'ham if its almost a guarantee that the items will suffer wear and tear on the move. A girl who needs rescuing occasionally and is willing to pay a fair price for great services. Hope this above information can be used constructively for the growth and blessing of your company next year! RESPONSE FROM New Latitude Movers: Ms. Austin,
We appreciate your honest feedback and are terribly sorry that we were not able to serve you better. We certainly strive for perfection with the hopes that if we miss it we get close. In this case we came up short.

For what it's worth, every December 1st we help deliver Christmas trees for Children's Hospital. In years past this has only taken us a couple of hours. This year we were given more trees than usual and it took a lot longer than we expected. This is why our guys were late. Our guys are supposed to call and let our customers know when we are running behind. I apologize if our guys or staff did not call you.
Re: Dryer door. This is something we'll be glad to address. We will call you and get more information. Leaving a customer with damaged goods is not how we do business here.
Again, we are terribly sorry for your poor experience and will do all we can to make it up to you. Thanks again for taking the time to be honest and we hope you'll reconsider your future moves. Take care.
- Chris Walker more

Will absolutely recommend New Latitude to anyone that asks. Scheduling was easy and quick. The two guys who showed up on move day were friendly and professional. They made the stress of move day a lot easier to bear. Thanks New Latitude!!! more

Very professional and hard workers. The whole experience was very pleasurable. more

My movers were Josh and Nick Mullennix, and Justin Page, these three young men were very courteous, well mannered and very professional, they did everything that I asked of them and more. They put in a very long day, because I estimated wrong in all my belongings, but I highly recommend these young men to anyone and I would like it to be noted in their profiles how very profient they were and very polite. I would like the company to be aware of these young men who were outstanding definitely not afraid to work..... more

thx more

The movers arrived promptly, were extremely professional and worked quickly. I was very impressed with the care they took not to damage any of my furniture. The price was reasonable, they did a great job and I recommend them highly. more

Very happy with New Latitude. My expectations were met. They were very accomodating with everything I requested of them. more

Our furniture was moved with no damage. The young men that moved us were very courteous and polite. We felt very comfortable during the move. We will definitely recommend and use this company again. more

Two hours late to begin move. Worked fast to make up for being late. RESPONSE FROM New Latitude Movers: Royce,
Thanks for the taking the time to provide feedback. We were indeed late to your move and for that we are sorry. We hope that the effort the guys gave made up for us being late. It is worth nothing that the guys loaded and unloaded 9,000lbs in 6 hrs. We strive for excellent service with every move and we are sorry that we let you down. Thanks for your business and we hope you will give us another shot in the future. more

Ben and his crew were very professional. more

GREAT ! ! ! more

Though New Lattitude was a little more expensive than the other quotes I received, it was worth every dollar. The convenience of being able to schedule back to back pick up and drop off days was awesome. The two guys that came to move me were the best. Friendly, courtesy, careful. I will continue to use New Lattitudes for any other moves and will recommend them as well. more

It was a great experience. Theh guys were professional and courteous. more

i would not recommend wasting your time with this group. I was charged for almost $500 for something they should have done in two hours (it took them four). they wasted two hours trying to put together my bedroom furniture only to find out they were using the WRONG screws. then they have to waste the time to take them back out to put the other bed together. But worst guess what they did next....they left. they did not even put the other bed together but had the nerve to charge me for the full time. Well after talking to the manager he agree verbrally to refund $160 of my money but guess what.....when I got the check it was only $115. So my conclusion... beware, THEY WILL MOVE SLOW, OVER CHARGE AND HAVE BAD CUSTOMER SERVICE. No worth your time. There are too many movers out there to waste your time with a company that is so unprofessional. RESPONSE FROM New Latitude Movers: We spoke to Mrs. Johnson the Monday after her Saturday move. She was told over the phone before her move that this would take longer than two hours. We told her we did not have time that day to do the move since we were fully booked. After being convinced of the 2 hours we agreed to do it. Our guys were there for 5 hours when it probably could have taken them only 4 if they had used the correct screws. There were two sets of beds and the screws got mixed up. Our operations manager agreed and sent a refund to her for $115 immediately. She later called back and spoke to me, our General Manager, who was not aware of the situation. She retold me the story. I agreed to the $160 (1.5 hours of labor) not knowing that we had already sent her a check for $115. A check for $45 was later sent to her. We take responsibility and am sorry for the frustration caused from the check, but to say that our guys are slow when we told her how long it would take on the front end is frustrating for us. We appreciate honest reviews. more

We have moved a lot over the years with the military and this was one of the best experiences we had with movers. They were very careful with all our belongings and they were very nice and polite young men. more

My experience was an easy move with no worries. Your staff was friendly, on time, careful with all goods moved. I would highly recommend your company to anyone & would definitely use you again! Thanks New Latitude for helping me get set up in my new home! more