Hse Medical Assoc

I am a new patient of Dr. Ermac, fantastic previous Dr. that I had retired, hence the reason for this change. On the 1st visit a minute amount of blood was in my urine so he told me to retest in a couple of weeks. I had to make an appt. to do so. On that 2nd Appt. my Insurance & Medicare had not paid yet so when I registered I was told I could not see the Dr. unless I paid that amount. I was running out of Diovan on a Thur. The Mon. before I contacted CVS for a refill, was never a problem. I checked back again on Thur. but was told they would not refill by fax. It was too late to contact Hse for a refill so early Friday morning I called and left a message stating I desperately needed a refill. No call back so I called again shortly after their lunch and told the lady about my need for a refill & was blown away when told I would have to come by physically to pick up the prescription. I am 65 yrs. old and never ever had to do that. I told her about calling with no response so she put me on hold for close to 20 minutes to speak to his nurse. Once again, blown away because she said the Dr. was gone for the day & nothing could be done. Maybe over reacting, but I feared my blood pressure could begin to climb, which it did. On Sun. it was 160/95 plus that I had a TIA previously and felt uncomfortable being off of Diovan. This morning, Monday, they best be prepared for a very irate patient and my advice will be to take me to see the Office Manager so I don't create a scene in the lobby. This chat should be with Dr. Ermac but almost certain I would need an appt. to do so. more

Dr. Ermac is a nice physician, but his nurse is horrible. They made a typo on my dosage of thyroid medication in my chart, so when I needed a refill, they sent in the wrong prescription strength. When I asked HSE to correct, because I was out of my medication, April interrogated me about where I last had filled a prescription for that strength and that now I would have to send my medical records from the last physician who prescribed that strength to the office coordinator at HSE. I'm furious now, especially since I take this medication daily, and have been out for past 5 days. April spoke to me like I was a drug seeker asking for pain pills. Never in my life, have I been treated so poorly by a doctor's office. more

what is the point of making an appontment when the office double or tiples the apointment time, this is the most uncaring office I have ever had to deal with, and when you complane the use "" there was an emergency"" I think that is what ER's are for. I would stay away from them. more

I have to take back this compliment. Totally. more

This says nothing about the doctors. I never made it past the staff. more

I called for an appointment and the office was extremely kind and personable. They called AHEAD of time to verify my insurance and when I arrived they had me in a room within 10 minutes. Once in the room, I decided to check my e-mail from my phone but sisn't even have time to read the 1st one before Dr. Ermac was knocking at the door. He came in, SUPER extroverted and friendly! He introduced himelf, pulled up a chair and talked to me like we'd known each other forever. He had GREAT people skills and maintained eye contact the entire time, unlike some doctors who stare at the paperwork the entire time. He carried on a conversation, making me feel really comfortable and actually listened to me as oppose to waiting for me to stop talking so he could talk or talking over me. Once our conversation had taken it's course he walked out for 5 seconds before returning with my prescription HIMSELF. He was EXTREMELY informative and spoke in terms I could understand as a person not in the medical field. After all my wuestions were answered, he personally walked me back to the front, introducing me to his fellow doctors in passing. I would refer ANYONE to him as he is THE BEST doctor I have EVER seen and I will never go to another again unless ABSOLUTELY necessary! \r \r *ALSO...the office building is new and very clean. more

My wife, I and my daughter have been going to HSE. The straw that finally broke our back was when my wife who was very ill, went in on a Saturday with an appointment time of 10:30. They opened at 9 am but she had waited over a hour to see the doctor. They were that behind after only being opened for 1 1/2. She had ask Keisha the nurse how much longer as and got a very un-concerning response and the door shut back in her face. My wife got up to leave and got ""lip"" from Keisha so she just walked out. She went back to ask for her records. she filled out the form and they said they would have to get the doctor's approval for your own records. My wife said she would pay the $25 when they had them ready. She was very ill and never got seen by the doctor and ended up going into the hospital 2 days later. Then yesterday she gets a letter stating they were ""Dismissing"" her as a patient. No concern from Dr. Perossa on her health nor any of her records were ever released. My daughter had gone there, and of course there is always a long wait and then was given a prescription that later her RA doctor told her it could have been deadly to her. My experiences have been always a long wait and they did not get blood work correct that Dr. Persossa had ordered. The staff is very rude and non-concerning of the patients. When you sign in. they tell you to go sit down and then call you back up to the same window to collect your co-pay, then you wait to be called back and then wait forever to see the doctor. You don't have to take my word on it but if you do go, I won't say ""I told you so"" !!! That is if you make out alive or without much higher blood pressure. more

Great care for me and my family. Every office visit has been wonderful. The doctors are the best and address all my concerns with amazing compassion. The efficient office staff makes every visit stress free. I highly recommend this practice to anyone looking for outstanding long term healthcare. Pros: Great doctors and staff Cons: n/a more

I called HSE for an appointment and got in the ""same day"" I called. The lady answering the phones was extremely nice and professional. She did not rush me as I was explaining why I needed to come in. Upon arrival, I was greeted with a friendly smile as I was asked for my insurance card and ID. She then gave me paperwork (2 easy pages) to fill out. When I returned the paperwork the sweet young lady asked for my copay. After returning to my seat, I was called back. They took my temp and weight and put me in a room. The nurse came in and asked why I was being seen and was very thorough in getting all the info needed. I waited about 10-15 minutes when the doctor came in....well worth that short wait. He was amazing!!! He listened to everything I had to say and addressed EVERY issue I wanted covered. I did not feel rushed in any way and he was very sincere. Pros: caring doctors and pleasant staff Cons: n/a more

I used to tell people to see Dr Ermac because he was a great doctor who would listen to your concerns but now I can't even ask a question before he's out the door. Pros: It was close to me. Cons: The doctor sees you for one minute. more

I scheduled an appointment with this office without first reading the reviews. Big mistake. I simply needed one immunization shot for my 2 year old son--how bad could it be? We were early for our appointment to fill out paperwork. I was given the usual paperwork and asked for my insurance card and driver's license. Very normal. After I completed the paperwork I returned to the front desk to retrieve my license and insurance card. I have a PPO plan that requires a $25 dollar deductible. The receptionist informed me that I must pay $125 dollars to be seen. When I told her that there must be some mistake she stated that she had checked my benefits and 'they are what they are'. I asked to see the printout in her hand. It was clearly NOTHING similar to the benefits that I have had for more than 11 years. I insisted that there must be a mistake and could she please call the Ins company. I waited in the waiting area for the results of her call. After waiting for quite some time without any news I approached the front desk again. I asked about the call, and without any remote sort of an apology, she dismissed her initial insurance blunder. She then curtly asked if I was visiting the area or moving. I mentioned that I would be moving again soon, not comprehending the reason for her question. (We recently moved to Houston from out of state. I still have my out of state driver's license because we are only renting while we house hunt. My husband and I had planned on waiting to get our Texas licenses for a month or two until we had bought a home that would be our new permanent address. I wasn't thinking about any of this when she asked the question.) She then told me that her office staff was quite concerned about me not being able to receive and pay my bill with an upcoming move. I'm not sure if she believed that I offered a bogus current address on my paperwork due to my out of state license, or what. Regardless, she actually insinuated that I intended to not pay my bill! What!? First of all, with my upfront $25 copay, that is all that is required with my PPO...my plan covers the rest. Second of all, have you ever heard of mail forwarding. I have. I use it every time that I move. I was so offended by her brazen presumptions. I cancelled my appointment on the spot and left feeling completly astounded. I will never again return to this office. more

I have been a patient of Dr. Ermac for years and have only recently begun to dislike going to HSE. The office staff is incredibly rude and lazy. I had to call the office four or five times to get my test results and finally managed to get someone who bothered to help me on my fourth try. It took multiple phone calls to get them to change my contact information in my file as well. The person I dealt with on my last visit was incredibly rude and actually threw my receipt at me when I paid. Dr. Ermac is a good doctor but in the past year or so he seems too busy to spend much time working on a diagnosis. Time before last, he spent less than 2 minutes with me before writing me a prescription for medication I didn't actually need. The one redeeming quality of HSE is the amazing nurse practitioner they have on staff—Lindsey. Lindsey is incredibly friendly and helpful and actually called me an hour after the office had closed because she had been researching my diagnosis and had some more information for me. I've never had a doctor ever care this much about helping me get better. I am disappointed in the decline in quality from Dr. Ermac and disgusted at how terrible the office staff is but I will keep coming back to HSE so long as Lindsey works there. Pros: Lindsey, the nurse practitioner Cons: office staff, doctors too busy to care, long wait... more

Since HSE Medical moved to Barker Cypress they must overlap patients bc from the time you go in and pay your co pay to leaving its about 2 hours. You sit in the patient room (not the office room) to see the Dr a long long time. My husbands from Britian and hes gotten quite preturbed. Last time I was there a man was actually yelling bc he had to wait so long. (No lie) And the office on Hwy 6 Copperfield is the same. Why????? do they have to do this to people? I think its aweful. I have to go today to HSE and dread the wait that I KNOW I will have! Pros: Great Drs Cons: You Now wait an hour and a half atleast or longer more

I recently joined the HSE family! I had a more than wonderful experience. I was very sick and in search of a good physician so i googled the providers allowed by my insurance in my area. I will admit I was a little discouraged when i read these reviews. However, I was sick enough to take the risk and I am so glad I did; that is why I had to write the truth. MUST READ THE FOLLOWING: I called to get an appointment with Dr. Hofer and learn he had no appointments available due to a family emergency and the kind receptionist Maryland (compassionate girl) suggested Dr. Perossa. She took the time to listen to my concerns and reccomended Dr. Perossa. She explained that he is a great doctor and is not one to rush a patient (very thorough & caring) and I will absolutely adore him. Needless to say she was right on money! KEEP READING IT GETS BETTER: So i show up to the appointment and i am greeted with a friendly smile from an older hispanic lady and asked to sign in so i did. I was given paper work to fill out and shortly after i turned it in i was called into a room (awesome). Then I met with Jennifer (Dr. Perossa's Assistant) she was very professional and then i was able to meet Dr. Perossa...The BEST DOCTOR I have ever had! He is professional, brilliant, thorough, and can take a joke! He is now my GP! Upon leaving I check out and before I left i got to meet Maryland (she remembered my voice from over the phone...i am not just a number). Then she asked me did i like Dr. Perossa and I said thank you he was great then she did something no one has ever done...SHE ASKED IF IT WOULD BE OK TO PRAY FOR ME LATER ABOUT MY SITUATION (not part of her job description). I said yes I would appreciate and left the office. KEEP READING THIS IS AMAZING: So about an hour later my phone rings and it is Maryland. She said she had a few moments to spare and wanted to pray with me over the phone if i did'nt mind. She pray so sweetly and powerfully with so much concern and compassion. I love HSE and Dr. Perossa and Maryland! Thank You So Much for Proving these negative reviews wrong. God Bless HSE! Pros: Compassionate Staff & Dr. Perossa Cons: n/a more

i loved my doctor. I'm going to miss him. He was good to me. Once when I had been brutalized, he waived the fee. He usually was compassionate and took time with me. He gave me samples because one routine med had a very high copay. He cared that my work ups were complete and appropriate referrals were made. Too bad his staff isn't functioning at the same level. They interfere with the doctor/patient relationship. They told my doctor I verbally abused them. They told him I said I would change to another practice. That statement came only after the staff frustrated me beyond belief. If I'd changed it would've been over their bad behavior--NOT his. I was never unhappy with him. I wish I had gone to him early on and shared my complaints. I was going to do that and said so to an employee. She made sure I'd never get tthe opportunity. She made a bee line to him, and said I verbally abused her. That's when the banishment letter was sent. I should've kept my intentions to myself. He and I could have worked it out. Pros: quick work in appts., brief wait time; free parking Cons: unprofessional and unethical staff more

I have been going to Dr Hofer for over 12 years. His staff was always so nice but since they have moved into a bigger office the patient service from both staff and doctors has gone down big time. When you call in to get help or find out results - it takes 3 to 5 times before you ever get the nurse to call back. If they are that busy(nurses) then maybe they should have a nurse just for the call backs and prescriptions. If you are lucky! The waiting period for prescriptions to pick up use to be 24 hours but magically it is now 48 hours (No one knew they changed it) It seems when they are backed up or just not doing the job they change their policy. Not the doctors, the staff! I am really dissappointed with the way they (staff) handle patients now and will stop referring friends to HSE. I hate it when a doctors office gets so confident that they forget about their long time patients who have been faithful and never once complained until NOW! Oh the office manager is of now help so don't even go there! Stop overworking the nurses! Pros: Dr Hofer is great Cons: His staff is horrible and rude more

I WENT THERE IN JANUARY AND THE RECEPTIONIST WAS AMAZINGLY NICE MADE ME FEEL GREAT SHE WARMED THE CUCKOLDS OF MY HEART. NO WAIT TIME AT ALL GREAT DOCTORS THIS IS THE PLACE TO BE!!! ROSA IS TRANNYLICOUS.. Pros: GR8 SERVICE more

I referred my grandmother to Dr Ermac knowing how picky she is about her doctors. She is in her 70's and has lots of medical problems but that didn't phase Dr. Ermac. I have known him for many years and think he went into medicine for all the right reasons and hasn't forgotten that compassion is key. As a Nurse Practitioner myself, I can be quite picky when it comes to my families care. Dr. Ermac has been nothing but professional and his staff shows the same compassion. Pros: timely appt and good bedside manner Cons: difficult to get call back at times due to # of phone option more

I have been a patient of Dr. Hoefer for about (11) years. He had a small office by West Little York and Hwy.6 and his practice has grown leaps and bounds since then. He has always provided great medical care and has always ben attentative to my family's needs. I highly recommend Dr.'s Hoefer, Shepherd, & Ermac as I have experience with all of them. If you want a good medical practice, you found it, although I would rather you not show up because I don't like to compete for appointments :) Pros: Good Doctors more

I would highly recommend this family practice. Everytime I have been in to see the doctor the staff is very attentive and friendly. I especially want to praise one of the staff members for taking the time to listen and the ability to put one at ease. Such rare qualities these days. She introduced herself, was very professional, and courteous. Ashlee didn't make me feel rushed or reeling from the proverbial ""revolving door to exam rooms"". Thank you for the quality of care and attention you provide your patients. Pros: I didn't feel rushed! more