I have been going to Dr Hofer for over 12 years. His staff was always so nice but since they have moved into a bigger office the patient service from both staff and doctors has gone down big time. When you call in to get help or find out results - it takes 3 to 5 times before you ever get the nurse to call back. If they are that busy(nurses) then maybe they should have a nurse just for the call backs and prescriptions. If you are lucky! The waiting period for prescriptions to pick up use to be 24 hours but magically it is now 48 hours (No one knew they changed it) It seems when they are backed up or just not doing the job they change their policy. Not the doctors, the staff! I am really dissappointed with the way they (staff) handle patients now and will stop referring friends to HSE. I hate it when a doctors office gets so confident that they forget about their long time patients who have been faithful and never once complained until NOW! Oh the office manager is of now help so don't even go there! Stop overworking the nurses!
Pros: Dr Hofer is great
Cons: His staff is horrible and rude
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