Hot Springs Spas-Carson City

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3331 S Carson St
Carson City, NV 89701

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(775) 884-4688
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Hot Springs Spas-Carson City - Carson City, NV
Reviews
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( 4 )

Best

The kids actually like to spend time with us! We have discussed everything from the stars to the ocean, from school to summer vacation, from war to world peace. When "tubbing" we ...

Worst

I purchased a spa from this place over a year ago. They were real eager to make the sale, of course. But, when I had an issue with the heating element within the first year...th...

Editorial review from Citysearch 7/9/2012

I love this place I have been here before but this is the first time I bought a spa and it was amazing. more
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Editorial review from Citysearch 6/28/2012

I Came here with my Wife I had promised her a Spa for our 5 year anniversary she was very pleased and very happy. The service here was great we had our spa delivered the next day! We were in it by that night. Keep up the good work! more
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Really Great People 6/7/2012

I bought my Spa here for my wife she loved it and I got a really good deal on it. The Staff at Hot Springs Spa were really Great people. Thank you more
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Better Mornings 5/8/2012

Weekend mornings start off so much better when we have been "tubbing" first thing. more
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Excellent service! 5/4/2012

The real reason for this review is the service a few years later. The heater was not working, so I called another local spa service company, they came several days after they promised and wanted to charge me over $700 to repair the spa. I paid them $120 for their advice and called Hot Springs Spa for a 2nd opinion. They came out 2 days later and told me it was still under warranty,and fixed and cleaned the spa for a small service fee, I think about $47.00. This local company took the extra step and locked up my business from now on. I would recommend them without hesitation. more
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The tub is calling 4/26/2012

No more late nights in the office. By 9:00, the tub is calling. And once out of the tub, there is no ambition for work. more
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The kids actually like to spend time with us! 4/19/2012

The kids actually like to spend time with us! We have discussed everything from the stars to the ocean, from school to summer vacation, from war to world peace. When ""tubbing"" we are guaranteed at least 20 minutes of one-on-one uninterrupted conversations. more
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Thanks! 4/12/2012

Thanks again for your great assistance with everything. You can bet the Heidt family will refer everyone we know to you. more
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High Quality 4/10/2012

The greatest compliment we can give is that our spa is energy efficient and quiet. Since the spa lies outside of our bedroom door, we were concerned about noise, and during a time when fuel bills are through the roof, we feared how a spa would affect our electric bill. Your spas of such high quality that both of these concerns are obsolete. Our spa is quieter than our bedroom clock and the increase of our electric bill has been insignificant. more
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We love our spa! 4/4/2012

We love our spa and continue to use it at least four to five times per week. We are not sure how we ever lived without it. We are pleasantly surprised that our toddler loves the spa as much as we do. It is an activity that we do together and equally enjoy! more
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I love my hot tub! 3/29/2012

I feel that I am starting to get a good night sleep for the first time in many years. It is truly a ""Heavenly Experience"" for me every night before I go to bed. I am so relaxed when I get into bed. I think that I am asleep before my head hits the pillow. more
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Excellent Service 3/27/2012

I have always had excellent service in the store. I would absolutely recommend your products and services to anyone looking for reliability and customer service. I intend to purchase chemicals and possibly another spa if the need arises. more
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Great Spas 3/20/2012

My wife had been asking me for a spa for a while now, so I decided to get one for her for her birthday. I end up going to Hot Springs Spas and they helped me with everything. Since I was surprising her, all I had to go with was what shes been telling me about her ""dream"" spa. And what do you know?! They had a spa with all the features that she wanted. So of course I ended up getting it, and I haven't seen my wife this happy in a while. I am glad that I made the decision of buying it here. more
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Unethical! 5/31/2011

We believe the owner of this franchise/outlet is extremely unethical as he sold our $10k spa (which he held from a move) out from underneath us with out any contract or consent. He never contacted to tell us he had sold our spa-- he said after the fact he assumed we we're ""just walking away from it"" when we specifically told him that we just needed to move it from the home and that we we're interested in a potential consignment sale or reinstalling it at a new residence. He's offering us $500 as a settlement. We are currently going to small claims against this individual. Cynthia P. more
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Amazing Job! 5/7/2010

This is one of the few businesses that still holds customer service and satisfaction as its main priority. Every experience I have had with them has been fair, successful, and always a pleasure. The product is also amazing, I would recommend anyone to do buisness here. Thank you Hot Spring Spas! more
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fun and relaxing 4/21/2010

the hot spring is a wonderful place to go and relax for an evening or even a day, it is very fun and relaxing more
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If you buy your spa here, don't expect them to service it! 12/12/2007

The purchase and delivery of our spa went without a glitch. The followup, however, for repairs and/or service has literally been a nightmare. After several months, numerous telephone calls resulting in an extraordinary number of excuses, I am still waiting for parts and service.to be completed. Poor training by the owner/manager is obvious. Being in sales myself, I know that the most important issue after you have made the sale is following up. What is wrong with calling the client to keep them informed of the3status of work in progress?\r \r Their competitor, located directly across the street, will be the company I call and recommend in the future as they perform as agreed and make telephone calls to keep you advised. more
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Worst Service I Have Ever HAD!!! 12/11/2007

I do not recommend this company at all! I purchased my hot tub from them and after that the customer service went right out the door. I have been calling for 3 months trying to get them to repair my hot tub that is still under warentee. They still have not taken care of the problem: I get excuses like: ""We lost your work order"" ""We cant don't have the part"" ""We must have filed you away"" on and on. So if this means you need to go out of the area for service, I recommend it. Otherwise you will be out the use of your new hot tub for an extended period of time. I still have not had my repairs done and they still have not scheduled them!!!! Cons: Never follow through on repairs!! more
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Owner Message

  • Services: Maintenence, Moving Spas, Installation

    Products: Wide range of chemicals, parts, spas, filters and more!

    .

    Services: Maintenence,Moving Spas,Installation

    Products: Wide range of chemicals,parts,spas,filters and more!

Additional information
  • Hours: Mon-Fri 9am-5pm, Sat 10am-4pm
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