The purchase and delivery of our spa went without a glitch. The followup, however, for repairs and/or service has literally been a nightmare. After several months, numerous telephone calls resulting in an extraordinary number of excuses, I am still waiting for parts and service.to be completed. Poor training by the owner/manager is obvious. Being in sales myself, I know that the most important issue after you have made the sale is following up. What is wrong with calling the client to keep them informed of the3status of work in progress?\r
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Their competitor, located directly across the street, will be the company I call and recommend in the future as they perform as agreed and make telephone calls to keep you advised.
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