The real reason for this review is the service a few years later. The heater was not working, so I called another local spa service company, they came several days after they promised and wanted to charge me over $700 to repair the spa. I paid them $120 for their advice and called Hot Springs Spa for a 2nd opinion. They came out 2 days later and told me it was still under warranty,and fixed and cleaned the spa for a small service fee, I think about $47.00. This local company took the extra step and locked up my business from now on. I would recommend them without hesitation.
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