Global Imports

I wanted to take the opportunity to say how much I am enjoying the new 745i. It is a fantastic car and I very much appreciate your professionalism throughout the process. As you know, Diane and I are very particular about certain things; you went the extra mile to keep your mind on giving us your best deal. I will have difficult time buying from anyone else in the future. Consider this Rate a 5 star! more

I wanted to thank you Greg and Danny for all your hand work/effort in the purchase of my BMW 335i. more

It was one of the most pleasant car buying experiences I have ever had. I first have to give credit to Maria Gonzalez. She got the ball rolling for me and sent me back the initial e-mail. That may sound simple, but to be honest - this is not the first dealership that I had sent an e-mail to about a BMW. I can honestly say that Maria was on the ball. She got right back with me and did absolutely everything she said she would. Christian was the nicest person to work with and I have just gone on and on about how professional and personable he is. I have nothing but good things to say about the entire experience. The only thing that could make it better would be if the drive was not four to five hours away. Of course, that could not be helped and I would gladly drive that far again to get the exceptional service that I got the other day. I was very pleased with the finance guy, Bill. He was a joy to work with, as well. He is a GEORGIA FAN - which made all the better. All in all, nothing could have been better - except maybe them giving me my BMW for free.Seriously, I absolutely love my X3 and Christian made the entire experience a joy. Thanks so much for everything. I am telling everyone I know to give Global Imports a try if they are interested in a BMW (new or CPO). THANKS AGAIN FOR EVERYTHING!!!! more

Thank you Greg for your time and consideration last Saturday. I've enjoyed the car so far and hope to keep enjoying it over the next several years. I just wanted to write to say how much I really did appreciate the way my brother and I were treated by Greg and Jeff. I even contact and email the GM/Owner of Global Imports, to let him know directly how my experiences with Greg, Jeff, and others at the dealership were! Thanks again, it was probably the best experience I've had with purchasing a new car. more

I am a person who has a strong expectation of what customer service should feel and look like. Mr. Huggin showed from initial impression to the very end, that outstanding service is alive and well. I fully intend to recommend him to everyone I come into contact with, who is looking to purchase a BMW. He is a true asset to your business and a laudable representative to an already distinguished brand. Please thank him for me again. more

This is the worst experience I have ever had in my 40 years of purchasing a vehicle. DON'T get taken advantage with the certified pre-owned vehicle from Global Imports BMW of Atlanta! Multiple problems with cars they don't check and we all know BMW can be very costly to fix without a warranty. Stay away!!! Cons: dont purchase anything here go somewhere else! more

I took my 645 convertible in and Frank assisted me. He was very knowledgable and even supplied me with some options on the repair instead of trying to take advantage of me. The repairs were completed on time and they even washed my car. I am very happy with my experience. Pros: Excellent in every respect more

I wanted to write and express my sincerest appreciation for the excellent customer service you and your staff have provided me with recently. Daniel Rodriguez and Jeff Butera were amazing to work with and made sure I was completely satisfied with the service I received. It is obvious that you are doing a great job in running the dealership and I thank you again for taking a negative situation and turning it into a positive one for me. Pros: Great Service Cons: Busy Store more

THEY WERE VERY HELPFUL IN GETTING MY CAR BACK IN WORKING ORDER. THEY KEPT ME UPDATED FREQUENTLY WITH THE PROGRESS OF MY CAR. GREAT PEOPLE TO DEAL WITH VERY NICE! Pros: GREAT CUSTOMER SERVICE, CONVENIENLY LOCATED more

I had the worst experience ever today at Global. Aside from the rude people, there was absolutely no customer service. It was my first time at Global because of the horrible service I received at BMW of South Atlanta. In a nutshell, Frankie, a Service Advisor told me that he was too busy to check me out. Worst of all, they damaged my car. It looks like they backed into something about 3 times. There was no ""I'm sorry"". After they fix my car, I will never go back again. It's not worth the trouble. Cons: Everything more

I have had the enviable ""opportunity"" to take my BMW to visit Global BMW's Service Department numerous times over the past few years. Apparently I bought a lemon. The Service Representatives are professional but it is clearly a mixed bag as to how empathetic or caring each one is. I've met with multiple service representatives and some care while others don't. Remember, you only represent $'s for them as they most likey get paid for how much in repair they generate. Pros: The Location Cons: Service Department, Costs, Inconsistent more

I would like to thank everyone at Global Imports for making the purchase of my new BMW 325i the BEST! My salesperson was especially helpful in locating exactly the car I wanted and answering all of my questions along the way. He worked diligently communicating with us all through the process and made sure we were satisfied in every way. I can't emphasize enough how much we appreciate the way we were treated by all your staff. You made us feel comfortable and appreciated. It was a pleasure doing business with you all and that's something I've never been able to say about the car buying process before now! You have my business for life. There is truly no other dealership in town like Global Imports BMW. Pros: Excellent value and the car literally looks like new. more

Thank you for all your hard work/effort in the purchase of my BMW 335i. Pros: Excellent selection. I have never seen a BMW dealership with this much inventory. more

Basically, i've had 3 service appointments at Global, each of them consisted of Global not fixing the problem correctly the first time, and required me to take the car back again. more

Have brought my M3 in for maintenance and minor repairs. No problems at all, I have no complaints about the quality of the work done. Staff seem to be moving themselves very efficiently. Free rental car while repairs are done. If you show up first thing in the morning, it's going to be really busy and you're going to wait, so don't schedule 8am-9:30am. Pros: good location (for me), free rental during service Cons: morning service, pricey (but hey, it's BMW..) more

Severely disappointed in the sales staff. I walked in on a Saturday afternoon ready to buy a late-model pre-owned M3 (not a bad deal for them to make a nice buck or two on). I was greeted by a salesperson who told me they were under-staffed and someone would be with me. I was wearing a polo, jeans, and nice shoes - typical of your late 20's guy. My buddy was wearing a t-shirt, shorts, and flip flops. Half an hour later, we still hadn't been attended to (but the guy who drove up in an SL 500 sure was within minutes of showing up). Pros: Big inventory Cons: Just about everything else more

X5man is understating more

I highly recommend Global Imports for their friendy, attentive sales and service staff and beautiful showroom. My salesperson was knowledgeable and honest, and made by buying experience truly enjoyable. The manager I met was extremely nice also, and at no point did I feel pressured or rushed. They truly try to make you feel at home, and make the whole experience as fun as it should be! I've been by once so far for my scheduled maintenance, and the service was superb as well. They were highly efficient, answered all my questions, and had me out of there in a snap! They have comparable loaner vehicles available for your use as well. Two enthusiastic thumbs up! Great job guys! Pros: Facility, staff, everything! more

I agree with the other post from ""chalky""....even though its years later - nothing has changed from what he said. Global Imports in Atlanta treats you like you're an illegal alien, and then they act as if they are doing you a favor by taking your money. Personally, I've even been charged for work to fix something, and found out later that it was not fixed. They have service representatives with condescending attitudes, and I've heard their employees make some VERY derogatory remarks about some customers. Don't trust them. Cons: Condescending attitudes, slow customer service, selectively treats customers okay. more

upon waiting for nearly 25 minutes to get help (with no other customers on the floor) we couldn't take it anymore. From what I can gather, reading the newspaper and picking your nose is more important than helping potential customers buy a $40K+ vehicle. Go somewhere else. more