Global Imports

Best car buying experience I ever had. Completely pleased. I really felt appreciated. Came back specifically for the test drive. No fumbling around the finance manager new his stuff. The car came in a week before I expected. Nice surprise. Time well spent. Car is great. Giving me the tour of the facility was a very nice touch. more

Wonderful experience and the Mini is fantastic! Best experience ever with a dealership. Neil Woods is the best. more

My parents wanted to see it and find out about the safety. They wanted to make sure I wasn't being naive about the contract and finance information. Everyone we dealt with was very polite and patient with them. That means more to me than you can know. more

My wife loves her new MINI! Thanks Asif for all your help! It was an excellent buying experience. Thank you Asif! It was a wonderful experience! Asif was fantastic! more

This is the absolute worst dealership service department in existence. And, over the course of the years, and numerous cars purchased, I have yet to have an experience this bad. My Mini Cooper S, bought new in 2008, 30K miles, and still under warranty, was a pleasure to drive and own. In fact, I had sent a ""build"" to them for the exact same car, but a convertible, to be ordered. Then one day, I go out to my car,...it won't start. Long story short, they tell me the engine is ""sludged up"" and the timing chain broke. Ok,....so, fix it. It's under warranty. Well, dear friends, it's apparently not that simple. First, they insist that I didn't change the oil. Wrong. So I provide them with all the oil changes, using only Castrol Synthetic, since I owned the car. Records provided indicated oil changes were in EXCESS of the manual recommendations. Then they tell me,....""well, you must have put non-premium gas in it"". I NEVER used anything but premium. Then their excuse was that maybe one of the oil changes was the wrong oil. What? THEY WILL NOT HONOR THE WARRANTY! Period! Don't buy anything from these guys. The Mini Cooper S sludging problem is ALL OVER THE INTERNET, and they know it! Apparently, the turbocharger gets so hot it prematurely breaks down the oil. Yet the manual STILL states to only change the oil every 15,000 miles. Well, I have retained an attorney, and have independent certified mechanics affidavits saying this is a ""design"" problem. Additionally, as a former advertising photographer,....my best friend, another photog, who just happens to be the guy who has done many of the BMW marketing images, has contacted one of the CEO's of BMW in Germany. He states he is quite upset to hear about this. Good. I hope between his involvement and the lawsuit, this dealership, and it's mother company, (including Dyer & Dyer Volvo, etc.), go down for the count. Trying to fix their financial woes on the backs of consumers is a good enough reason to say ""bye-bye"". Avoid this dealership like the plague. Your warranty means nothing to them. See reviews on other sites,...it's the same story over and over. more

Have more guys like Garland on your staff. Exceptional. Thank you again. I promised you last time I'd be back for another car, and I'll tell you again, I'll be back again. more

I so much appreciate the fact that there was no bait and switch. I feel Global Imports valued my time and respected me. more

Thanks to you all! That goes double for the MINI guys as well, Joey, and Neil. (I traded in a MINI). Everyone was exceptional. LOVE MY CAR! more

I had to replace a customers key. The dealership handled this lost key with the most idiotic manor. They tried to slimjim both doors damaging the interiors. Then after not being able to open them these ""professionals"" taped the window and used a sledge hammer to break the window!!! Now keep in mind that the window is tempered glass!!! That is like setting off an explosion inside the door. They then charged My company for all of these repairs!!!!! When I asked why our company had to pay for their mistakes I was told that the car wasn't going to leave their property until it was paid for!!! I think that in all seriousness I may instruct my staff of over 50+ Valet's and parking attendants to not accept any vehicles that have Global Import license plate covers due to their ridiculous ""professionalism"". I advise anyone looking for a BMW to call a locksmith and avoid this dealership at all costs. Also I have dealt with Nalley BMW on similar issues and they are wonderful. Seriously think twice about doing business with this dealership!!!!!!!!!!!! Finally, the key should have cost $270.83 and after their horrible mistakes they invoiced us $3,702.25... Yeah that is ridiculous! more

Treat all customers with equal respect, enthusiasm and kindness. I'm optimistic about this X5 being my FIRST, not last BMW...... more

I had a very pleasant visit and test drive with Jamey. My wife and I have bought several cars in the last 15 years and I can say with a certainty that my initial visit with Jamey was the most informative and insightful initial visit that I have experienced. more

I so much appreciate the fact that there was no bait and switch. I feel Global Imports valued my time and respected me. more

Over the past 32 years, my husband and I have owned eleven BMWs (one 1800, five 3 series, two five series, three seven series) and one Mini Cooper S. Global has always given us excellent service delivered with the highest courtesy and thoughtfulness. We have come to equate Global with ""the best""! more

The superior service of Global imports is one of the main reasons I've bought a BMW instead of a different brand. (This is my first BMW)I am not disappointed with my decision: It proved to be an even better drive then I had anticipated. more

My overall experience with the service department was exceptional. Shawn Reid, the service manager, was professional, courteous, and accommodating. I will most definitely return for any future service needs. more

Thank you so much for the experience of working with professionals, with such a great attitude and a commitment to outstanding service. I have every intention of driving 5 hours to Global, when I need to purchase my next BMW. more

My service advisor, Eldrick Brown did an exceptional job taking care of me and my needs-as usual! He is an outstanding service advisor and he is the reason I continue to bring my service to you! As usual, he was courteous, helpful, prompt and informative. I know that you value having him as one of your service advisors, because I sure do! Thank you for having such a wonderful service advisor! more

Fantastic dealership, I am glad I was in the area and to be able to find what I was looking for and it was my dream car? sales person was great to deal with and also everyone else. When ready for another car I will be coming back. more

Global Imports has their act together and did a great job in making my vehicle purchase a non-stressful event. Over the next year I plan on purchasing another BMW, I will make it a point to purchase it from Global Imports. more

Christy was a delight to work with and a true professional. more