Genesis Properties

Okay... I'm a current tenant of a downtown Genesis property. I can tell you up front that for as long as I stay in Richmond I will never lease from Genesis again. The apartment is amazing- love my place- But management is just a joke. They aren't very transparent in their business and they do not give out much information on how to contact them if you want to go straight to a property manager instead of dealing with a secretary first. The only good part about the management is the building maintenance man who is and absolute sweetheart. Also- they like to feed you a bunch of junk when you're looking to lease an apartment. I live across the street from my best friend who is leasing from Main Street Realty and she not only got a free television and iPod dock that surround sounds her apartment, but every single one of her utilities is included in her rent, even her parking. If you're looking for a place downtown, go to cold storage. I kind of regret that I didn't. Steer clear of these guys. more

Genesis Properties is VERY accomodating and helpful when you are first looking to move in, but forget it after that. Management acts as mature and bright as a 5 years old. They look up the wrong information on their computers, read you other people's forwarding address (hope no one is trying to track anyone down, it would be very easy), can't remember face to face meetings, and will try anything to screw you out of money. INCLUDING (but not limited to) LYING about damage to your property that they have already documented, but when you see the apartment it doesn't have the damages they claim and they refuse to provide any proof or itemized bill. I moved to another state for my job and the managers messed up by telling me I could add people as my roommates, and technically it wasn't subleasing but I could draft up an agreement with them. When another manager found out she got upset, but said she would have to honor what the other manager told me I could do. I moved away, several states - and they don't remember the countless face to face meetings I had with them, I didn't get what they said in writing, mostly because they were breaking the rules and wouldn't put it in writing, and THEN they tried to act like they had no knowledge of whatever happened to the apartment I lived in. Even though I met with them 3 days before moving, with the new tenants in office, UHAUL already paid for, lease already signed in another state. . . NO CHANCE IN THE SLIGHTEST I COULD OR WOULD BE STAYING. My tenants moved out, last day of my lease and now the office is saying they never had ""notice"" I would be vacating, Lost my address in florida I turned in before I left, changed it in the computer system wrong when I called back and found out they didn't have it, under a completely different apartment number. . . guess they have A LOT OF PEOPLE who suddenly have to move to another state and 4 months later, can't remember AT LEAST 5 face-to-face meetings. WHAT A JOKE. Most unprofessional managers ever. Their website tries to tell tenants they are great, that they are ""privately owned and operated affording quick real-time decision making and a personal touch with its residents."" Well residents, better get those O' so personal touches in writing, or they will try and screw you for every penny they can possibly squeeze out of you. Not shocked they had no idea I actually moved, THEY HAVE NO IDEA ABOUT ANYTHING THAT GOES ON, IN OR AROUND THEIR APARTMENTS. Past the friendly smile and lies they feed you to get you into the apartment. (This review was written for Trolley Station, and does not reflect other managers over other genesis locations and properties) more

Genesis Properties are the worst. I'm a student at VCU & have an opportunity for a summer program that is in a different state. Genesis will absolutely NOT work with me & just wants me to pay ridiculous termination fees. They are so unhelpful & absolutely NOT student friendly. I have even expressed that I would be willing to find another renter & rent to them for discounted rent. Genesis just cares about the money. Warning to all VCU students. Rent from someone other than Genesis. more

You know, I've lived in the same apartment for over 5 years with Genesis. The only reason I stay is because I love my apartment. Genesis raises the rent every year by a substantial amount. The tenants that they let move in are typically college students who party and urinate in the halls. Mind you, my building is listed as ""luxury apartments"" and I pay upwards of $1400 a month. Genesis is sluggardly about maintenance calls, and inconsistent about building upkeep. They cannot seem to keep up with bulbs burnt out in the building and elevator. A recent rodent infestation took MONTHS to remedy because Genesis wouldn't take care of the problem. They spring apartment visits on you with less than 24 hours notice, and half the time, after inconveniencing tenants with their requests, don't even complete the task at hand. Recently Genesis decided to refinish the hallway floors...they sanded the floors, leaving dust everywhere. They put a note up in the hallway telling tenants that they were not allowed to leave or enter their apartment due to floor finishing from 10am to 5pm on a Saturday, on a holiday weekend when every single tenant was home. Then they didn't even do anything to the floors. Where are their brains? Pros: beautiful building architecture, friendly staff Cons: lazy and uncommunicative staff, tenants wreck the building, more

I gave them 500.00 for a deposit and admistration fees in Jan 2009. The room had problems so I transferred after being told I would get 300.00 of it back if I paid another 500.00 for the other apartment in Mar 2009. After waiting a month I was then told I would not be receiving anything at all and have a nice day. Continue to: Pros: They know how to save money Cons: It is normally yours more

I lived at Genesis Properties for four years, it was a home away from home since it was my first apartment in the big city. The staff is friendly and so helpful with any questions that I had. Maintenance staff was courteous and informative with any maintenance requests that I encountered, though, parking is somewhat of a problem, since my home was in the city, but that?s anywhere in Richmond, and it was only an extra $50 or so a month, where other places to park were around $70 or so. I've lived at two different buildings with Genesis Properties and both apartments were a perfect match to what I wanted at that time, nice wood floors, big windows, had a spacious bedroom, stainless steel appliances (which with the granite countertops, looked sophisticated and eloquent). That is one thing that I am going to miss about living in Richmond, besides some of the best restaurants, my apartment that I called home for the past four years. I strongly recommend choosing your perfect home in Richmond with Genesis Properties. Pros: Spacious rooms, great location, friendly community Cons: parking, on occasions can be somewhat loud, elevators are kinda slow more

I have lived downtown with Genesis for two years. I have never had a problem that the office and maintenance have not been able to fix. I have found everyone in the office to be very friendly and helpful. I do recommend for people to live here! Pros: Large, great price, nice office staff, good maintenance Cons: loud, no parking more

Genesis Properties, Inc. is the worst property management company that I have come across in Richmond, VA. The company refuses to answer calls and emails to complaints about property issues. Specifically, privacy of homes (tenants & visitors looking through skylights at night and they can see everything); overcharging residents for parking & allowing unauthorized vechiles to park in designated areas - car was damaged several times in parking lot and the co. refused to acknowledge or pay for the damages (over $1000) that was caused by their contractor & residents; Internet & DirectTV included in rent, service is sporadic and refuse to provide concessions (we pay a premium to have both), third party TeleCom for GPI & DirectTV is useless & refuses to fix problems & tenants are not allowed to have any other service, i.e. Cable or other satellite service; properties are overrun by college students and those with bad credit after being told that only young professionals would be renting; thin walls (you can hear everything (I mean everything) going on in the units w/adjoining walls); allows tenants to have dogs on premises w/out paying security deposit or additional rent but charges other tenants (selective profiling). Nothing good to say, very disappointed, never had ANY problems with any other landlord's during the 16 yrs. of renting in the city, this is the first and last time!! Cons: Parking, Service, Tenants, Price more