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Review content:
Genesis Properties is VERY accomodating and helpful when you are first looking to move in, but forget it after that. Management acts as mature and bright as a 5 years old. They look up the wrong information on their computers, read you other people's forwarding address (hope no one is trying to track anyone down, it would be very easy), can't remember face to face meetings, and will try anything to screw you out of money. INCLUDING (but not limited to) LYING about damage to your property that they have already documented, but when you see the apartment it doesn't have the damages they claim and they refuse to provide any proof or itemized bill. I moved to another state for my job and the managers messed up by telling me I could add people as my roommates, and technically it wasn't subleasing but I could draft up an agreement with them. When another manager found out she got upset, but said she would have to honor what the other manager told me I could do. I moved away, several states - and they don't remember the countless face to face meetings I had with them, I didn't get what they said in writing, mostly because they were breaking the rules and wouldn't put it in writing, and THEN they tried to act like they had no knowledge of whatever happened to the apartment I lived in. Even though I met with them 3 days before moving, with the new tenants in office, UHAUL already paid for, lease already signed in another state. . . NO CHANCE IN THE SLIGHTEST I COULD OR WOULD BE STAYING. My tenants moved out, last day of my lease and now the office is saying they never had ""notice"" I would be vacating, Lost my address in florida I turned in before I left, changed it in the computer system wrong when I called back and found out they didn't have it, under a completely different apartment number. . . guess they have A LOT OF PEOPLE who suddenly have to move to another state and 4 months later, can't remember AT LEAST 5 face-to-face meetings. WHAT A JOKE. Most unprofessional managers ever. Their website tries to tell tenants they are great, that they are ""privately owned and operated affording quick real-time decision making and a personal touch with its residents."" Well residents, better get those O' so personal touches in writing, or they will try and screw you for every penny they can possibly squeeze out of you. Not shocked they had no idea I actually moved, THEY HAVE NO IDEA ABOUT ANYTHING THAT GOES ON, IN OR AROUND THEIR APARTMENTS. Past the friendly smile and lies they feed you to get you into the apartment. (This review was written for Trolley Station, and does not reflect other managers over other genesis locations and properties)
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