Friendly Plumber

We had a leak behind the wall and Friendly Plumber was the third one to arrive to assess the situation. The other two plumbers wanted to rip into the wall and barely wanted to do any investigation.   The first plumber who visited me wanted to charge me an arm and a leg even though they were late for the appointment by 2 hours! The second one was cheap, yes, but I could hardly understand what the plumber was saying, plus the incredibly high price he wrote on the estimate, five figures! I wasn't about to sign to that, and I was completely turned off by that too. Friendly Plumber was the third plumbing company who showed up. The guy was clean shaven, in uniform (which the others weren't) and just looked professional. Most importantly, it really showed that he took the time to think through where the problem could be and isolated the area where the leak was coming from. Within two hours the leak was identified. He went out to pick-up the part he said was needed to fix it and the job was done the same day. I am satisfied with the price I was charged and at least this guy got the job done when other plumbers I thought were plain unreasonable. Most importantly, no more leaks, which is great for my water bill and the environment! Pros: great for my water bill and the environment! more

I am glad to see that this plumber is receiving high marks. They were very professional, friendly, and helpful in fixing my moms water heater (shes elderly) in the last minute, 1 hour notice. more

Friendly Plumber installed a new water heater at my house and did a fine job. They arrived on time, answered my phone call and emails promptly, charged what I deemed to be a fair price and did a thorough clean-up at the end of the work day.  I originally wanted to have both the water heater and toilet worked on, but they found that there was nothing majorly wrong with the toilet, just a minor tweak, so they took the toilet repair fee off the invoice and just charged me for the water heater instead. During their visit, the guys worked hard to get the heater done well, and quickly, and made sure I was satisfied before they left.  I am very happy with their service and would recommend them without any reservation.  Excellent company. more

Hats off to Rob and the job he did for me. Very much on top of his game, very friendly, professional, and informative. He took the time to do a very nice job of cleaning things up after he completed the job. I feel that I paid for a job well done and have no buyer's remorse at all. There was not any ""bait 'n switch"", what I was quoted is what I paid!!!! more

Friendly Plumber was referred to me by Takagi, the manufacturer of the tankless water heater unit I had installed. Their plumber was prompt and professional on appointment day, cleaned-up after himself before leaving, and I know I was charged a fair price because before he arrived, I called several other plumbers listed here and received very similar prices. I have no complaints. more

I discovered a leak under my sink when I moved the grocery bags that I keep under there. The people at Friendly were able to come out the same day. Where I was concerned that this was going to cost me a fortune, the plumber said that all he needed to do was turn off the icemaker in the fridge. Apparently the plastic hose that goes under the kitchen floor, that feeds the icemaker, had a hole in it. So no ice in the auto icemaker, but I can live with that since the alternative is to tear up the tile floor to replace the hose! more

Good, friendly service. Neat, professional work. A true family operation! Dealt with them on several occasions and they always do fast and amazing work. Would definitely repeat business with them. more

My mom used Friendly Plumber to install our shower's bodysprays. I actually found their website and saw the stuff and coolness me, I'm in heaven! This stuff makes me feel like I'm back at the Grand Wailea again! Imagine full blown waterage, coming at your from all sides, and one large one from the top too. Pure heaven! Anyway, my mom did her research too. She actually got estimates from about 6 plumbers, and this company gave the most professional customer service, which is really important to us. We're 2 single females in the house and we don't want complications, plus their price was reasonable. NOT CHEAP mind you, but reasonable considering the guy threw in some extras for my mom. Thanks! Pros: company gave the most professional customer service more

I discovered this company through this site and what a GREAT find! The plumber got there when he said he would, and the price was I thought pretty fair considering this was 8:30am on a Saturday. My water heater was leaking water everywhere and since my husband was out of town, I thought I should just open my wallet and give all its contents to the first plumber who walks through my door. Any plumber, anybody! Shockingly, the plumber was courteous, professional, and even cleaned up the entire mess. He didn't have to do this, but I thought it was a nice touch. Good recommendation, fellow reviewers. Thanks for helping me avert what could have been a very ugly and expensive mess :) more

My experience with Friendly's installation on my new water heater was excellent. Considering the old one went out immediately after I got back from vacation, things could have turned out drastically different. Robert arrived on time, was thorough, professional, and managed to keep me informed over the phone about the developments on the job and when I could expect him to be finished. Per our earlier agreement, he called me to go home about 1/2 an hour before completion (I work 10 minutes away from my house), and he took the time to walk me through what he did and gave me some recommendations on how to maximize the efficiency of my new water heater. I would highly recommend Robert and this company to any of my friends. Pros: arrived on time, was thorough, professional more

My kitchen faucet sprung a leak the other day. Literally ""sprung a leak"", right at my eye. I called Friendly Plumber and Robert was on time, at my door, the same day. Detail oriented, he showed me the part that caused the leak, and replaced it without a hitch in under an hour - now that's professional! I really resent paying for house expenses since I'd rather party with my extra money, to be perfectly honest. I feel I was charged a good price and was treated nicely, so I'm cool with this company. Pros: I feel I was charged a good price and was treated nicely more

Robert of Friendly Plumber is simply phenomenal! My restaurant's water heater went out around 9 o'clock, last Tuesday evening. I emailed Friendly in hopes they could get to me first thing in the morning. To my surprise, they called me first, beating me to calling them. By 12 o'clock that day, a commercial water heater was in place, replacing my busted one. This water heater was placed on top of a walk-in cooler and I'm positive no other plumber would have touched this job because I went through the exact same thing last time it was replaced. I called around, got several companies to come out and give me a quote, and the end result was that I was getting everything from completely relocating the water heater, to trying to bust open through the other side of my wall, which is an impossibility since I don't own that unit. This time, Robert got the job done for me and that's all I care about. He was courteous, knowledgeable, and the consummate professional. He carefully explained his proposed solution to me and clearly described all my options of the way this can work. Personally, I think he went above and beyond the call of duty when he spotted other plumbing problem areas around the restaurant and proposed solutions for me to get it fixed myself. Robert knew of my budgetary restraints, and I think it was really nice of him to point me in the right direction. As he said, he doesn't want to see a small problem now, turn into a big one. He referred me to a couple of supply houses where I can purchase the materials myself, and I was able to get my husband to fix those problems, because his labor was free after all. Robert is not only excellent and skilled at what he does, but he seems to really enjoy what he does as well. He left my restaurant perfectly clean at the end of the job, so no mess for me to deal with afterwards. Such a boon -- thanks a million!!! Pros: He left my restaurant perfectly clean more

I found out about this company through a friend at work and judging from the reviews here too, I'm glad they're the first one I called to fix my leaky toilet. The plumber who came over was ultra professional and uniformed, he immediately went to diagnosing the problem, and it seems the company is alright all around. I will definitely call Friendly Plumber if I need any plumbing help. Pros: friendly, wore a uniform more

My husband and I came back from a great holiday to a water heater that overflowed my basement. Thank goodness this happened while we were already in town or we surely would have been in trouble. Robert, the plumber who worked on our heater was as friendly and professional as can be and offered lots of advice on securing our house next time so that this will never happen to us again. While chatting, I learned that he too just got back from vacation, from the very same place no less. Small world! more

My BF accidentally plugged up the toilet at my mom's house while we were housesitting.  Of course we can't afford to pay too much, so I searched the internet for cheap options.  I called Friendly Plumber because of their good reviews, and apparently, they don't work on stoppages, so the person who answered the phone referred me to another company who did charge me a good price. Even though Friendly didn't do the job for me, I respect the fact that they're professional enough to make sure I'm taken care of. more

I was referred to Friendly Plumber by my neighbor when my kitchen sink, bathtub and sewer backed up.   I called and found out that they don't work on stoppages, so that's what they mean by stoppage, but they did refer me to another rooter company who had really good customer service too. I did though use Friendly Plumber to put in a new sewer for my house.  I'm a relatively new homeowner, so it was important for me to be able to trust my contractor.   I got several bids for the job and was at first convinced that I should try to find a company who offers the pipe replacement without disturbing the ground.  After talking with Robert, he informed me that the city doesn't always allow that type of plumbing, it wouldn't be up to code and would never pass inspection.  Strange, the other plumber before him said that he does it all the time in the city and he highly recommends it.  I called the Department of Building Inspection's Plumbing Department to make sure because I really hate being on the fence with conflicting recommendations, but I was told with all authority that yes, in my area, that was definitely not allowed.  Can you believe this?  What if I went with that guy and in the end my job wouldn't pass? Anyway, I promptly called Friendly Plumber back and they were able to squeeze me into their schedule.  Robert re-routed the path of the pipes to avoid having to dig-up my ultra-cool espaliered apple tree, which I appreciate.  He was very professional throughout the entire process and I'm very thankful for my neighbor for the last minute recommendation. Pros: He was very professional throughout the entire process. more

ne of the most reliable plumbers i've ever come across. i've been referring these people to my friends for over 5 years now. \r \r through the years, i had them fix my bathroom shower faucet, a drippy faucet in the backyard, and my hot water heater. \r \r really friendly people. can't go wrong when they live up to their name. Pros: reliable more

Let me start by saying that this may be an unusual review - the reason being that I am commending this business for not doing business with me!!\r \r First of all, I needed my garbage disposal fixed. Robert was coming back from a huge job downtown and therefore, he was able to stop by my house just 30 minutes after I called for an appointment.\r \r Robert investigated the issue and told me that I really didn't have much of a problem at all. He showed me how to solve it on my own and told me how to avoid it in the future. In passing, I also mentioned my electrical and painting problems going on in the house. Robert then went out of his way to recommend different contractors and stores for me to visit.\r \r I insisted that I pay him for the visit. But since it was a problem that I could have solved on my own, Robert just had me pay a $40 trip charge.\r \r I don't know if this is obvious in my explanation, but this is extraordinary business practice. I am fairly sure that in some point in my life, I may have been taken advantage of by different professionals, whether it be plumbing, car repair, etc, simply because I would not have much knowledge about that field. \r \r Perhaps, I have become a bit jaded, but this kind of integrity is dumbfounding to me. Before visiting me, Robert had just come from a job for that posh department store we all know at Union Square, which sounds like it paid tens of thousands of dollars. For him to be so kind and down-to-earth, to care about a senior citizen saving several hundreds dollars is really heartwarming. I am quite impressed with this company's policies and character. I have been bragging about them to my friends ever since!\r \r Next year, I do plan to renovate my master bathroom and I know that I am definitely calling Friendly Plumber. They have my business from now on and if I have any say about it - all of my friends' business\r as well!!! \r \r Thank you so much, Robert!! I'll call you soon!! more

Well, remodeling is a huge undertaking, but I can certainly recommend this company for any plumbing project.\r \r I asked for ""Robert"" since he seems to be highly recommended here, and I am glad I did. His customer service is really top notch! He came over the same day and assured me step-by-step on some ways to not go over my budget for one.\r \r I wanted my kitchen and guest bathroom remodeled, but he suggested to do one room at a time and boy, am I glad! I'm currently having problems with my paint contractor (they painted over electrical plugs and very expensive Cat 3 wiring - goody!) and this is holding up the entire project now.\r \r With only 1 bathroom in the house, what would have happened if I did this all at the same time? No bathroom?\r \r I am very impressed with this young man and I have no hesitation recommending him! more

So far, I've been very happy with this company.\r \r Robert has always come to my house ON TIME and has offerred solutions to my many, many a problem (yep, I'm restoring a Victorian) to sometimes from what I can tell more of a loss in business for him.\r \r I highly recommend Robert. more