Robert of Friendly Plumber is simply phenomenal! My restaurant's water heater went out around 9 o'clock, last Tuesday evening. I emailed Friendly in hopes they could get to me first thing in the morning. To my surprise, they called me first, beating me to calling them. By 12 o'clock that day, a commercial water heater was in place, replacing my busted one.
This water heater was placed on top of a walk-in cooler and I'm positive no other plumber would have touched this job because I went through the exact same thing last time it was replaced. I called around, got several companies to come out and give me a quote, and the end result was that I was getting everything from completely relocating the water heater, to trying to bust open through the other side of my wall, which is an impossibility since I don't own that unit.
This time, Robert got the job done for me and that's all I care about. He was courteous, knowledgeable, and the consummate professional. He carefully explained his proposed solution to me and clearly described all my options of the way this can work.
Personally, I think he went above and beyond the call of duty when he spotted other plumbing problem areas around the restaurant and proposed solutions for me to get it fixed myself. Robert knew of my budgetary restraints, and I think it was really nice of him to point me in the right direction. As he said, he doesn't want to see a small problem now, turn into a big one. He referred me to a couple of supply houses where I can purchase the materials myself, and I was able to get my husband to fix those problems, because his labor was free after all.
Robert is not only excellent and skilled at what he does, but he seems to really enjoy what he does as well. He left my restaurant perfectly clean at the end of the job, so no mess for me to deal with afterwards. Such a boon -- thanks a million!!!
Pros: He left my restaurant perfectly clean
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