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Businiess name:
Friendly Plumber
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Review by:
citysearch c.
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Review content:
Let me start by saying that this may be an unusual review - the reason being that I am commending this business for not doing business with me!!\r
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First of all, I needed my garbage disposal fixed. Robert was coming back from a huge job downtown and therefore, he was able to stop by my house just 30 minutes after I called for an appointment.\r
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Robert investigated the issue and told me that I really didn't have much of a problem at all. He showed me how to solve it on my own and told me how to avoid it in the future. In passing, I also mentioned my electrical and painting problems going on in the house. Robert then went out of his way to recommend different contractors and stores for me to visit.\r
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I insisted that I pay him for the visit. But since it was a problem that I could have solved on my own, Robert just had me pay a $40 trip charge.\r
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I don't know if this is obvious in my explanation, but this is extraordinary business practice. I am fairly sure that in some point in my life, I may have been taken advantage of by different professionals, whether it be plumbing, car repair, etc, simply because I would not have much knowledge about that field. \r
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Perhaps, I have become a bit jaded, but this kind of integrity is dumbfounding to me. Before visiting me, Robert had just come from a job for that posh department store we all know at Union Square, which sounds like it paid tens of thousands of dollars. For him to be so kind and down-to-earth, to care about a senior citizen saving several hundreds dollars is really heartwarming. I am quite impressed with this company's policies and character. I have been bragging about them to my friends ever since!\r
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Next year, I do plan to renovate my master bathroom and I know that I am definitely calling Friendly Plumber. They have my business from now on and if I have any say about it - all of my friends' business\r
as well!!! \r
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Thank you so much, Robert!! I'll call you soon!!
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