Elephant Moving

Elephant Moving moved us from North Austin to Dripping Springs last week and swear I will never use other movers again - they were FANTASTIC! I cannot praise them enough. The move went so smoothly and the crew was so wonderful through the whole process. Our estimator told us up front that we definitely had 2 truckloads of stuff, which I know already since our 4 bedroom house is pretty full and used 2 trucks last time we moved. We decided to pack ourselves and used their rental crates that they delivered a few days before the move. We tried our hardest but there were some last minute items that we just did not have time to pack up - no problem when I called the office and told them I would need help with that the next day. They were flexible and pleasant about it and they made sure the movers brought some extra crates just in case. The crates are awesome! I don't think we would have managed to pack nearly as much as we did without those crates. They made packing a breeze compared to the usual box method and I didn't have to worry that my kids were packing things badly since there's no chance of the crates getting crushed in the truck! On move day the crew was polite and worked really quickly. The whole crew was great but a couple of the guys were exceptionally strong, like superhero strong, and were lifting our heavy pieces like they weighed nothing. I really felt comfortable with them because they were so careful with our stuff. They wrapped everything as promised and were even able to transport a lot of items that I thought I might need to take myself like the computers, plants and pictures. Our new house is brand new and they really tried to keep it in pristine condition. The crew put cardboard on the stair bannister and laid pads on the floor and on the doorways. There was some trouble getting the appliances into the utility room - the wall got a bit dinged up - but overall they worked to make sure nothing was damaged. I even saw them carrying a few things by hand to avoid going over a section of shiny tile with their equipment and I really appreciated the effort. We haven't finished unpacking but so far I haven't found anything broken (did I mention how awesome those crates were?!). I have moved a few times over the last decade and the quality ranged from so-so to criminally bad. This was not like any of those experiences. I will only use Elephant Moving from now on because I know I won't have to worry about my stuff, my house or even my packing. They have it all totally under control and I would recommend them to anyone. Pros: careful, pleasant, quick and strong! more

I chose Elephant Moving because of the high ratings they received. However, we soon realized the ratings may not tell the whole story. I have moved a number of times in the past and this has been, by far, the worst experience of all. This is the first time I had such bad service that I felt compelled to complain.\r \r Elephant Moving, Inc. moved our furniture and belongings earlier this year. In preparation I contacted Elephant moving and had them perform an onsite walkthrough of my house before the move in order to receive an accurate estimate of the move, allow them to gauge the amount of items needing to be moved, and in general to help the move go smoothly. \r \r The day of the move Elephant Moving brought a truck that was too small to hold all of my goods (they claim it was the largest they had, which I wish I was aware of BEFORE I chose them to move us). I was surprised because they had come to the house to do a visual before the move and there was no reason to have brought a truck that was too small. \r \r At first the company wanted to charge for either a second trip for the first truck, or a $100 to bring the second truck. After 45 minutes of discussion (during which the movers were pretty much doing nothing), Elephant Moving agreed to bring the second truck at no cost, although I still lost the time that was spent resolving the issue. As a result they ended up having to bring a second truck and had strapped a number of items to the back of the first truck before they left. One of the items was my barbeque grill, which during the trip to the new house actually fell off the truck into the road and was severely damaged.\r \r Once all of the items finally arrived to our new house the mover put an 8 inch gash across 3 or 4 boards in the wood flooring while setting up a chair in the living room. The flooring is $13/sq ft and the labor cost to fix each board according to the quote I received was $95/board. \r \r Realizing the extent of the damage of those two items, as well as two other items (my child’s soccer goal and a glass pitcher), I took pictures and filed a complaint with Elephant Moving. I quickly received a response that by law I would receive an offer within 90 days of the receipt of the complaint. After 92 days I wrote an email to Elephant Moving notifying them that they were delinquent in responding and I would be filing a complaint if either I did not receive a response, or the offer was not acceptable. Two days later I received a response from Elephant Moving with an offer of $42 for the grill, nothing for the soccer goal or pitcher, and $50 for the damage to the flooring. \r \r Bottom line, don't believe the ratings. Brian, the guy who answers the phone, is great and so were the movers, but beyond that I question how they are able to stay in business. To compound the injury of damaging our stuff they waited as long as they possibly could before trying to settle the complaint. There is no reason to have not been upfront about the size of their trucks especially since they did an on site visual! There are too many good movers out there, don't take a chance with this one. Pros: The phone rep and movers were actually really friendly Cons: Poor customer service from all others more

I chose Elephant Moving because of the high ratings they received. However, we soon realized the ratings may not tell the whole story. I have moved a number of times in the past and this has been, by far, the worst experience of all. This is the first time I had such bad service that I felt compelled to complain. Elephant Moving, Inc. moved our furniture and belongings earlier this year. In preparation I contacted Elephant moving and had them perform an onsite walkthrough of my house before the move in order to receive an accurate estimate of the move, allow them to gauge the amount of items needing to be moved, and in general to help the move go smoothly. The day of the move Elephant Moving brought a truck that was too small to hold all of my goods (they claim it was the largest they had, which I wish I was aware of BEFORE I chose them to move us). I was surprised because they had come to the house to do a visual before the move and there was no reason to have brought a truck that was too small. At first the company wanted to charge for either a second trip for the first truck, or a $100 to bring the second truck. After 45 minutes of discussion (during which the movers were pretty much doing nothing), Elephant Moving agreed to bring the second truck at no cost, although I still lost the time that was spent resolving the issue. As a result they ended up having to bring a second truck and had strapped a number of items to the back of the first truck before they left. One of the items was my barbeque grill, which during the trip to the new house actually fell off the truck into the road and was severely damaged. Once all of the items finally arrived to our new house the mover put an 8 inch gash across 3 or 4 boards in the wood flooring while setting up a chair in the living room. The flooring is $13/sq ft and the labor cost to fix each board according to the quote I received was $95/board. Realizing the extent of the damage of those two items, as well as two other items (my child’s soccer goal and a glass pitcher), I took pictures and filed a complaint with Elephant Moving. I quickly received a response that by law I would receive an offer within 90 days of the receipt of the complaint. After 92 days I wrote an email to Elephant Moving notifying them that they were delinquent in responding and I would be filing a complaint if either I did not receive a response, or the offer was not acceptable. Two days later I received a response from Elephant Moving with an offer of $42 for the grill, nothing for the soccer goal or pitcher, and $50 for the damage to the flooring. Bottom line, don't believe the ratings. Brian, the guy who answers the phone, is great and so were the movers, but beyond that I question how they are able to stay in business. To compound the injury of damaging our stuff they waited as long as they possibly could before trying to settle the complaint. There is no reason to have not been upfront about the size of their trucks especially since they did an on site visual! There are too many good movers out there, don't take a chance with this one. Pros: The phone rep and movers were actually really friendly Cons: Poor customer service from all others more

Just had our stuff delivered in New York and thought the whole thing went really well. The crew who picked up in Austin was really friendly and professional. They made sure all our stuff was packaged super well for the long journey. We have 1 antique piece that I was worried about, but they wrapped it perfectly in blankets and cardboard and plastic and there was not a single scratch when we received it! The guys who delivered did a good job also. We moved upstairs but they didn't complain at all despite the fact that we have some heavy pieces (especially the aforementioned antique piece!). Everything we shipped made it to the new place in great shape, - only found 1 small dent on a chair. The staff at Elephant Moving took great care of us through the whole process and was very patient with all my questions and concerns. Two enthusiastic thumbs up! Pros: careful with valuables, pleasant to work with more

Just had our stuff delivered in New York and thought the whole thing went really well. The crew who picked up in Austin was really friendly and professional. They made sure all our stuff was packaged super well for the long journey. We have 1 antique piece that I was worried about, but they wrapped it perfectly in blankets and cardboard and plastic and there was not a single scratch when we received it! The guys who delivered did a good job also. We moved upstairs but they didn't complain at all despite the fact that we have some heavy pieces (especially the aforementioned antique piece!). Everything we shipped made it to the new place in great shape, - only found 1 small dent on a chair. The staff at Elephant Moving took great care of us through the whole process and was very patient with all my questions and concerns. Two enthusiastic thumbs up! Pros: careful with valuables, pleasant to work with Cons: none more

I’m just a few days off of a move completed by Elephant Movers and felt compelled to chime in about my experience. It was terrific. Every step of the way was handled in a professional, timely, and flexible manner. I really felt catered to, which is amazing to feel when it comes to something like moving. A representative came to our business and conducted a very thorough Q&A with us (free of charge). She then worked up an estimate that very day! It was very reasonable and once we decided to use their services, I was given a contact for my move and felt comfortable calling to ask questions, no matter how small. \r Crates and boxes were delivered to our office. We were walked through every step of the process and Elephant Moving was very responsive and accommodating when we were thrown a last minute curveball and had to change the move date. They were able to handle such hitches as having to move after hours, provide insurance certificates with little lead time, and having to comply with pretty specific moving requirements from the building.\r Once the crew arrived on the moving day, they were cheerful, helpful, and strong! They were able to unassembled tricky office furniture in a short amount of time. I was also impressed by their knowledge of Austin – keeping transit time during rush hour to a minimum.\r All in all, Elephant Moving made a stressful thing like moving a really positive experience!\r Pros: easy to deal with, flexible, reasonably priced Cons: no cons more

I’m just a few days off of a move completed by Elephant Movers and felt compelled to chime in about my experience. It was terrific. Every step of the way was handled in a professional, timely, and flexible manner. I really felt catered to, which is amazing to feel when it comes to something like moving. A representative came to our business and conducted a very thorough Q&A with us (free of charge). She then worked up an estimate that very day! It was very reasonable and once we decided to use their services, I was given a contact for my move and felt comfortable calling to ask questions, no matter how small. Crates and boxes were delivered to our office. We were walked through every step of the process and Elephant Moving was very responsive and accommodating when we were thrown a last minute curveball and had to change the move date. They were able to handle such hitches as having to move after hours, provide insurance certificates with little lead time, and having to comply with pretty specific moving requirements from the building. Once the crew arrived on the moving day, they were cheerful, helpful, and strong! They were able to unassembled tricky office furniture in a short amount of time. I was also impressed by their knowledge of Austin – keeping transit time during rush hour to a minimum. All in all, Elephant Moving made a stressful thing like moving a really positive experience! Pros: easy to deal with, flexible, reasonably priced Cons: no cons more

I moved recently with Elephant Moving during a terrible thunderstorm. I thought the move would have to be cancelled due to the awful weather, which would have really put me in a bind with my house closing since I had to be out. I called the office to see if they were still going to move me and they said unless I wanted to reschedule the crew would be there as scheduled. They warned me up front that the move may take longer if the rain was really pouring hard enough to slow down the crew, so I was prepared to pay extra. But the move went better than I expected! The crew worked really well and pushed on through the rain, even kept chatting and joking with me even though they were all wet. They managed to keep the carpet at my new house from getting really dirty. And they didn't take longer than the estimate which was awesome. I am really grateful that this company showed up despite the bad weather and did such a great job. Pros: good service, fast, efficient, clean, nice guys more

I moved recently with Elephant Moving during a terrible thunderstorm. I thought the move would have to be cancelled due to the awful weather, which would have really put me in a bind with my house closing since I had to be out. I called the office to see if they were still going to move me and they said unless I wanted to reschedule the crew would be there as scheduled. They warned me up front that the move may take longer if the rain was really pouring hard enough to slow down the crew, so I was prepared to pay extra. But the move went better than I expected! The crew worked really well and pushed on through the rain, even kept chatting and joking with me even though they were all wet. They managed to keep the carpet at my new house from getting really dirty. And they didn't take longer than the estimate which was awesome. I am really grateful that this company showed up despite the bad weather and did such a great job. Pros: good service, fast, efficient, clean, nice guys more

We hired Elephant Moving to move us to Washington state and were generally pleased with the service we receive. The office salesman was informative and helpful and gave us good price quote for whole house based on the list I gave. The movers who came to pick up were friendly and make sure we know all the charges like when they need to use extra materials to protect glass pieces we have. We use the free storage that comes with moving because we had no place to move into for couple weeks after flying to Seattle. Only drawback is that once we have a place it takes some time to ship everything to Seattle. The delivery driver call us to tell when he was coming and was very nice and put all the furniture back together like they said and made sure he have enough help to bring piano up the stairs. Only one piece got a scratch on it, and the office salesman help me submit my claim. Overall very pleased and would recommend the service for out of state moving. Pros: careful, professional, good price more

We hired Elephant Moving to move us to Washington state and were generally pleased with the service we receive. The office salesman was informative and helpful and gave us good price quote for whole house based on the list I gave. The movers who came to pick up were friendly and make sure we know all the charges like when they need to use extra materials to protect glass pieces we have. We use the free storage that comes with moving because we had no place to move into for couple weeks after flying to Seattle. Only drawback is that once we have a place it takes some time to ship everything to Seattle. The delivery driver call us to tell when he was coming and was very nice and put all the furniture back together like they said and made sure he have enough help to bring piano up the stairs. Only one piece got a scratch on it, and the office salesman help me submit my claim. Overall very pleased and would recommend the service for out of state moving. Pros: careful, professional, good price more

I was really pleased with the service I received for my move from Pflugerville to Groesbeck. I had a 3 man crew. They were polite, careful with my stuff, and worked hard. The guys wrapped all my furniture, took great care of some of the fragile stuff, and even reconnected my washer and dryer. They came in half an hour under the estimate, which made me very happy. I was very happy with the service I received from Elephant Moving and I will be sure to recommend them to friends still in Austin. Five stars! Pros: great service, nice guys more

I was really pleased with the service I received for my move from Pflugerville to Groesbeck. I had a 3 man crew. They were polite, careful with my stuff, and worked hard. The guys wrapped all my furniture, took great care of some of the fragile stuff, and even reconnected my washer and dryer. They came in half an hour under the estimate, which made me very happy. I was very happy with the service I received from Elephant Moving and I will be sure to recommend them to friends still in Austin. Five stars! Pros: great service, nice guys more

My realtor recommended them, so I called them first. They sent an estimator who went through each room of my apartment and made sure we didn't leave out any furniture from the quote, and they also asked about the stairways, etc. The estimator told me the move would cost about $560 based on an hourly rate for a 4 man crew. I called two more movers both of whom were short and rude on the phone. One of other movers just kept telling me the hourly rate and that it would take as long as it would take, without asking me about the funiture...yikes! So I made the appointment with Elephant. The movers showed up exactly on time and got right to work. The move wound up costing $500 exactly as we had moved our own clothes and wedding gifts as suggested by Elephant when I asked for suggestions on bringing the cost down a bit. The movers were polite and very helpful, and there was no damage, so it was a pleasant experience. Pros: good experience from start to finish Cons: no cons more

My realtor recommended them, so I called them first. They sent an estimator who went through each room of my apartment and made sure we didn't leave out any furniture from the quote, and they also asked about the stairways, etc. The estimator told me the move would cost about $560 based on an hourly rate for a 4 man crew. I called two more movers both of whom were short and rude on the phone. One of other movers just kept telling me the hourly rate and that it would take as long as it would take, without asking me about the funiture...yikes! So I made the appointment with Elephant. The movers showed up exactly on time and got right to work. The move wound up costing $500 exactly as we had moved our own clothes and wedding gifts as suggested by Elephant when I asked for suggestions on bringing the cost down a bit. The movers were polite and very helpful, and there was no damage, so it was a pleasant experience. Pros: good experience from start to finish Cons: no cons more

We moved a two bedroom appartment into a three bedroom house. We have a lot of stuff and easily filled up the whole truck. Despite this, it was an extremely quick operation - a little over four hours total. I chose Elephant Moving because they said they would send four movers instead of the 2 man crew quotes I was getting from other movers. The 4 man crew was on time and they worked amazingly quickly. They were very professional and courteous. Everything got wrapped in blankets and tape and was handled carefully. It was tighly strapped into the truck. No damage at all. It was a great service. I've now moved three times within Austin and this was by far my best experience. I would recommend Elephant Moving to anybody.\r Also, the person who handled the reservation over the phone was very polite, sweet, unrushed, and tolerant of me changing my mind a couple of times. It helped make it a pleasant experience.\r You can also tell that everybody in the business is concerned about maintaining their reputation. This is a good sign as it translates into good treatment of individual customers. I plan to use them again next year when we anticipate a move to California for my husband's job. Pros: fast, efficient, careful with my stuff more

We moved a two bedroom appartment into a three bedroom house. We have a lot of stuff and easily filled up the whole truck. Despite this, it was an extremely quick operation - a little over four hours total. I chose Elephant Moving because they said they would send four movers instead of the 2 man crew quotes I was getting from other movers. The 4 man crew was on time and they worked amazingly quickly. They were very professional and courteous. Everything got wrapped in blankets and tape and was handled carefully. It was tighly strapped into the truck. No damage at all. It was a great service. I've now moved three times within Austin and this was by far my best experience. I would recommend Elephant Moving to anybody. Also, the person who handled the reservation over the phone was very polite, sweet, unrushed, and tolerant of me changing my mind a couple of times. It helped make it a pleasant experience. You can also tell that everybody in the business is concerned about maintaining their reputation. This is a good sign as it translates into good treatment of individual customers. I plan to use them again next year when we anticipate a move to California for my husband's job. Pros: fast, efficient, careful with my stuff more

I recently moved from Austin, TX to Baton Rouge, LA and utilized Elephant Moving Inc. for the interstate move. My entire experience with the staff was excellent. The people I worked with to book the move and procure moving supplies were very helpful and pleasant. The moving teams in Austin & Baton Rouge were fast, courteous and pleasant. They took great care with my belongings and my boxes and furniture all arrived with clear care taken to indicate which were mine for a smooth delivery. Overall my experience utilizing Elephant Moving Inc. was fantastic and I recommend them highly. They were a breeze to work with during what can be a very stressful time. more

I recently moved from Austin, TX to Baton Rouge, LA and utilized Elephant Moving Inc. for the interstate move. My entire experience with the staff was excellent. The people I worked with to book the move and procure moving supplies were very helpful and pleasant. The moving teams in Austin & Baton Rouge were fast, courteous and pleasant. They took great care with my belongings and my boxes and furniture all arrived with clear care taken to indicate which were mine for a smooth delivery. Overall my experience utilizing Elephant Moving Inc. was fantastic and I recommend them highly. They were a breeze to work with during what can be a very stressful time. more

I called Elephant Moving after I found out from the company I originally hired that they no longer do moves in Austin. What a hassle from those guys - I booked online and I even paid them a deposit on my move and they waited until the day before to tell me they couldn't move me (who knows if I will get my $$ back). So I panicked and started calling movers on Sunday (almost no one was even open) to try to get moved on Monday. Elephant Moving was open and willing and able to fit me into the schedule for the next day. They didn't even require a deposit. The movers who came were polite and professional and it cost me less than the other guys were going to charge me. Lucky me that I found this company - I should have gone with them to begin with. Next time I move I will definitely call Elephant Moving first to avoid the stress I had this time around. Pros: Top notch service, great price, helpful office staff, open Sunday! more