Elephant Moving

We used Elephant Moving recently and were very unhappy. This is our second long distance move, but the first with Elephant moving. Anyone who has moved knows how stressful it can be, and even more stressful when moving long distance. We were very limited on time, so we just went with the first company that responded. I have never written an bad review, or any kind of review, but I feel in this case, the service was so poor, I need to write a review. Plus, after speaking to the company after receiving our belongings, I don't believe the responses from the company to other bad reviews as to the reasons for the bad service complained about in complaints posted. To start off, the initial conversations with Elephant Movers was fine and pleasant. We did have more stuff than we thought, so we were not surprised our charge was more than the estimate. That part (the estimate) was written out in the agreement and discussed when we booked Elephant Moving. We needed out stuff to arrive by a certain time and we asked when our belongings needed to be picked up so it would arrive by then. They told us a date, and our stuff was picked up and sent away. The people picking up the stuff were very friendly and polite. We paid with a money order, as stated that we could pay with, with no problems. The delivery was a nightmare. We tried reaching the company over 4 times because we did not receive our belongings when we were told we would. Each time, we were told we would get a call back, but we never did. Then the actual person delivering our belongings gave us a very difficult time when we handed him a money order. He said they ""only accept cash"". Which is clearly NOT what we were told. When We told him that we paid the people who picked up our stuff with a money order, he said ""That's a different person"". After arguing for over half an hour, he agreed to take the money order. The delivery went ok. Then when we got the response about why the delivery was late, we were VERY ANGRY. We were told it was our fault since we wanted our belongings picked up by a certain date. THAT IS NOT TRUE. WE NEVER SAID THAT. We wanted the delivery by a certain date NOT the pick up, and we even asked them when they needed the belongings picked up. We were ready on the date THEY TOLD US. ALso, why did no one tell us that the other 4 times we called? I guess someone there made up that part of the call to cover themselves. We thought about calling and complaining, but we knew they would just say we were lying. We don't want anything to do with this company ever again. I'm sure they will respond with another lie and say it's our fault, and not theirs as they did with every other negative post on this site. more

This is the 3rd year that I am using Elephant Moving's services for my student daughter, and the customer service has been fantastic just like every year! The ladies in their office are so helpful and patient. They really know what they are doing! They saved me so much time and effort on this move. My daughter says that the crew that came to move her was very nice and efficient like every year and this year they even helped her to get rid of some stuff she didn more

This company moved all our belongings last year from a house to another and they damaged a lot of our furniture and the wooden floor in our old, now rental home. I have pictures to prove everything. I wrote them and called them a few times and they never answered. Their rating with BBB at this point in time is an F and I hope it will stay that way. DO NOT USE this company to move your belongings if you care for the end result, you will might end up facing many problems. Also, we found out over time that some of our things were missing and I had to call them. They delivered our missing items, but my question is why wasn't everything delivered since the beginning? \r Stay away from this company and always check the BBB ratings before using them or anyone else.\r more

I was referred to Elephant Moving and Storage by my realtor. When we bought our new home we mentioned our concerns about moving to our realtor and he recommended Elephant Moving because of the good experience he had with them on his personal move and with his past clients who were extremely satisfied. It was a great recommendation because our move also went really smooth and the crew that moved us was extremely professional, careful, efficient and polite.\r \r The movers moved two truck loads for us with just a minor damage to one box. They reassembled and placed our furniture in the new house exactly the way we needed it and saved us plenty of time putting things together ourselves. They were very nice about rearranging some items that we weren't sure where to place. We are very happy with Elephant Moving's service and want to thank our realtor and Elephant Movers for making the move hassle free. more

I was referred to Elephant Moving and Storage by my realtor. When we bought our new home we mentioned our concerns about moving to our realtor and he recommended Elephant Moving because of the good experience he had with them on his personal move and with his past clients who were extremely satisfied. It was a great recommendation because our move also went really smooth and the crew that moved us was extremely professional, careful, efficient and polite. The movers moved two truck loads for us with just a minor damage to one box. They reassembled and placed our furniture in the new house exactly the way we needed it and saved us plenty of time putting things together ourselves. They were very nice about rearranging some items that we weren't sure where to place. We are very happy with Elephant Moving's service and want to thank our realtor and Elephant Movers for making the move hassle free. more

We used Elephant Moving and Storage to move and store our band equipment during SXSW. Their service was awesome and very helpful. We needed their help during very weird hours when most of the storages and moving companies were not open and offering service. Elephant Moving was there for us all the time - in the middle of the night, early morning, you name it!\r When everyone was tired and wanted to enjoy the SXSW atmosphere the movers were there folding and loading the equipment. The movers John and Cris were always on time at the sites to drop off or pick up our stuff and made us feel like real rock stars by doing all the hard work of loading and carting all the equipment. It was very hard to find a company in Austin that would open for us in the middle of the night and the ones that agreed wanted to charge us a fortune. Lucky us we found Elephant and they were very accommodating and the price was more than fair, so thanks Elephant and keep Austin rocking! more

We used Elephant Moving and Storage to move and store our band equipment during SXSW. Their service was awesome and very helpful. We needed their help during very weird hours when most of the storages and moving companies were not open and offering service. Elephant Moving was there for us all the time - in the middle of the night, early morning, you name it! When everyone was tired and wanted to enjoy the SXSW atmosphere the movers were there folding and loading the equipment. The movers John and Cris were always on time at the sites to drop off or pick up our stuff and made us feel like real rock stars by doing all the hard work of loading and carting all the equipment. It was very hard to find a company in Austin that would open for us in the middle of the night and the ones that agreed wanted to charge us a fortune. Lucky us we found Elephant and they were very accommodating and the price was more than fair, so thanks Elephant and keep Austin rocking! more

I was so thrilled with the service we received from Elephant Moving! They were incredibly helpful from start to finish. The office was great at handling the last minute curve ball thrown by our contractor not finishing as scheduled, which required half of our move to be postponed to another day. It didn't seem to faze them at all even though we were freaking out. The first half of our move went so quickly and the crew was very good at their job. They worked quickly and did a superb job. The second half of the move was a few days later and they did the same great job as before. Most of the guys on the moving crew were the same ones we had before, so they got right to work and knew their way around. This second part was a little larger than the first so it took longer but the guys kept up the same quick pace and pleasant demeanor throughout. We really appreciated how hard everyone in the office and in the field worked to make sure our entire move would go off without a hitch, and we would recommend their service to anyone, anytime! more

I was so thrilled with the service we received from Elephant Moving! They were incredibly helpful from start to finish. The office was great at handling the last minute curve ball thrown by our contractor not finishing as scheduled, which required half of our move to be postponed to another day. It didn't seem to faze them at all even though we were freaking out. The first half of our move went so quickly and the crew was very good at their job. They worked quickly and did a superb job. The second half of the move was a few days later and they did the same great job as before. Most of the guys on the moving crew were the same ones we had before, so they got right to work and knew their way around. This second part was a little larger than the first so it took longer but the guys kept up the same quick pace and pleasant demeanor throughout. We really appreciated how hard everyone in the office and in the field worked to make sure our entire move would go off without a hitch, and we would recommend their service to anyone, anytime! more

Thank you Elephant Moving for all the help in the last 4 months! We had to move and store our entire home for what was supposed to be a few weeks but turned into a few months while our new home was in the process of being built. We hired Elephant Moving and Storage to move and store it. The moves both went perfectly and Elephant Moving did a fantastic job protecting our furniture. But what I really appreciate is the fact that during the time that our home was in storage we needed to get access to some of our items and some baby stuff and every time we came to the storage facility the service was perfect! They helped us find what we needed really quickly and helped us load it. Twice we needed larger items to be delivered to our temporary apartment and their turnaround time was same day, which made the extra time in storage much easier! I completely and confidently recommend them to anyone and everyone, no matter what you need. And an added bonus was that their storage rates were actually much cheaper than all the self storage places that I checked. Will use them again and again anytime I need to move or store anything! more

Thank you Elephant Moving for all the help in the last 4 months! We had to move and store our entire home for what was supposed to be a few weeks but turned into a few months while our new home was in the process of being built. We hired Elephant Moving and Storage to move and store it. The moves both went perfectly and Elephant Moving did a fantastic job protecting our furniture. But what I really appreciate is the fact that during the time that our home was in storage we needed to get access to some of our items and some baby stuff and every time we came to the storage facility the service was perfect! They helped us find what we needed really quickly and helped us load it. Twice we needed larger items to be delivered to our temporary apartment and their turnaround time was same day, which made the extra time in storage much easier! I completely and confidently recommend them to anyone and everyone, no matter what you need. And an added bonus was that their storage rates were actually much cheaper than all the self storage places that I checked. Will use them again and again anytime I need to move or store anything! more

User Rating: 5 out of 5 stars \r by MayMay 03/03/2011 \r I used Elephant Moving last month to move my house from Austin to Houston. They did a superb job! The crew was very professional and handled my things with care, and even though it was a very long day they were nice right up to the end of the job and did everything I asked. I didn't hear the guys complain at all even though they had to unload 2 trucks when they arrived in Houston after 5pm. The crew was 4 guys and they were able to get it done pretty quickly. Despite the late hour the manager was available over the phone to answer my questions about the breakdown of the charges when they finished. Nothing appears to have been damaged and they were careful with the wood floors of the new house, which I had been worried about since they are so shiny and spotless. But even after moving all our stuff in the floors still look new and aren't scraped up at all. Highly recommended for a super and professional job! more

User Rating: 5 out of 5 stars by MayMay 03/03/2011 I used Elephant Moving last month to move my house from Austin to Houston. They did a superb job! The crew was very professional and handled my things with care, and even though it was a very long day they were nice right up to the end of the job and did everything I asked. I didn't hear the guys complain at all even though they had to unload 2 trucks when they arrived in Houston after 5pm. The crew was 4 guys and they were able to get it done pretty quickly. Despite the late hour the manager was available over the phone to answer my questions about the breakdown of the charges when they finished. Nothing appears to have been damaged and they were careful with the wood floors of the new house, which I had been worried about since they are so shiny and spotless. But even after moving all our stuff in the floors still look new and aren't scraped up at all. Highly recommended for a super and professional job! more

Worst moving company EVER! Although the movers were nice guys, they showed up late and unprepared. I actually had to go to Walmart to buy packaging materials, extra boxes, etc., which should have been brought by the movers. They did a HORRIBLE job of packing everything, and I ended up having to take another 6 hour trip to pick up what they didn't bring to my small 2 bedroom apartment. They broke items, scratched the screen of my TV, damaged the walls when carrying items, etc.\r \r I contacted the management, but they refuse to return my phone calls. I have filed an insurance claim, following their instructions, and after 3 weeks, still haven't received any communication from them. Every time I call, ""the manager is out of the office."" They are completely unprofessional, and I encourage people to use anybody else!\r more

Worst moving company EVER! Although the movers were nice guys, they showed up late and unprepared. I actually had to go to Walmart to buy packaging materials, extra boxes, etc., which should have been brought by the movers. They did a HORRIBLE job of packing everything, and I ended up having to take another 6 hour trip to pick up what they didn't bring to my small 2 bedroom apartment. They broke items, scratched the screen of my TV, damaged the walls when carrying items, etc. I contacted the management, but they refuse to return my phone calls. I have filed an insurance claim, following their instructions, and after 3 weeks, still haven't received any communication from them. Every time I call, "the manager is out of the office." They are completely unprofessional, and I encourage people to use anybody else! more

It was very easy for me to choose Elephant Moving for my move. From the first call that I made to their office I could tell that they are very professional and accommodating. Becky my sales rep helped me understand exactly what my moving needs were and worked out a quote that suited my budget. The help I got from her over the phone was like having a personal tech support 24/7. I got helpful suggestions on how to pack some odd items I didn’t know how to box. For my flat tv and other electronic items Elephant Moving provided reusable boxes free of charge, which was a huge savings for me over having to box those items myself. The great service was continued by the field crew – Henry the crew foreman was very helpful and efficient. We moved out of a 3 story place at the Monterone in Round Rock and the movers were very careful taking our furniture down all the stairs. If you want a trustworthy moving company you should go with Elephant Moving and Storage – they have my highest recommendation and I will not hesitate to use them again in the future. more

It was very easy for me to choose Elephant Moving for my move. From the first call that I made to their office I could tell that they are very professional and accommodating. Becky my sales rep helped me understand exactly what my moving needs were and worked out a quote that suited my budget. The help I got from her over the phone was like having a personal tech support 24/7. I got helpful suggestions on how to pack some odd items I didn?t know how to box. For my flat tv and other electronic items Elephant Moving provided reusable boxes free of charge, which was a huge savings for me over having to box those items myself. The great service was continued by the field crew ? Henry the crew foreman was very helpful and efficient. We moved out of a 3 story place at the Monterone in Round Rock and the movers were very careful taking our furniture down all the stairs. If you want a trustworthy moving company you should go with Elephant Moving and Storage ? they have my highest recommendation and I will not hesitate to use them again in the future. more

I want to share with everyone how easy and simple was it to use Elephant Moving and Storage. It was so easy! Even easier than just trying to book a truck from U-haul (although if you have ever tried to deal with U-haul you probably know how hard they can be). It was really easy to use their service. I basically booked my movers online; their website is very user-friendly. I got my estimate using their website to fill out their estimate form online. The form asked for where I was moving from and to, and a list of all the items I wanted to move (very easy – you have a menu of items by rooms and just need to add to the list). In less than 2 hours I had an e-mail with the estimated price for my move that was followed up with a call from a really nice office lady who explained the quote to me and answered my questions. She went over the move process and what to expect, which was helpful because I never used movers before (always did it myself using U-haul, yeah, I’m done doing it that way!). The movers who came to move me were awesome! Very professional, on time, and they really treated my belonging as if they were their own. They wrapped all the furniture with blankets and made me feel like my things were in good hands. It took a lot of the stress out of the process, not having to worry so much about things getting damaged. During the move the crew leader was very organized and made sure that everything went smoothly. They were careful with my things and careful with my floors and walls. Overall I would say excellent service and wonderful care and respect for my belongings. And best of all, I didn’t have to move anything myself! more

I want to share with everyone how easy and simple was it to use Elephant Moving and Storage. It was so easy! Even easier than just trying to book a truck from U-haul (although if you have ever tried to deal with U-haul you probably know how hard they can be). It was really easy to use their service. I basically booked my movers online; their website is very user-friendly. I got my estimate using their website to fill out their estimate form online. The form asked for where I was moving from and to, and a list of all the items I wanted to move (very easy ? you have a menu of items by rooms and just need to add to the list). In less than 2 hours I had an e-mail with the estimated price for my move that was followed up with a call from a really nice office lady who explained the quote to me and answered my questions. She went over the move process and what to expect, which was helpful because I never used movers before (always did it myself using U-haul, yeah, I?m done doing it that way!). The movers who came to move me were awesome! Very professional, on time, and they really treated my belonging as if they were their own. They wrapped all the furniture with blankets and made me feel like my things were in good hands. It took a lot of the stress out of the process, not having to worry so much about things getting damaged. During the move the crew leader was very organized and made sure that everything went smoothly. They were careful with my things and careful with my floors and walls. Overall I would say excellent service and wonderful care and respect for my belongings. And best of all, I didn?t have to move anything myself! more

I am very happy with the move Elephant Moving performed last week at my home. The movers were very handy; the 4 guys that came to move us worked really hard (we used to live off spicewood springs rd and had terrible access to the house with a very long and steep driveway) and they were very careful with our furniture. I liked the way they wrapped all the furniture in blankets to prevent damage to the pieces - it is a very useful and effective way to work. I think that good service is not just over the phone when you book the job, it is the overall experience of how the job was performed, and Elephant Moving's service was fantastic! more