Depew Appliance Sales & Service

We received wonderful service from a sales rep who showed us all the models that would fit the enclosure at our new home. Buying an appliance can be stressful as there are so many features to consider now. Very happy with our purchase and would certainly recommend this store for the experience and selection. more

Wow! Talk about customer service!! Depew Appliance took care of a refrigerator issue that I had from five years ago. Their customer service is amazing! From the owners to the delivery men, the experience is nothing but pleasant. I will always recommend them and always buy from them. Depew Appliance is the mom and pop store that we always want to go back to. I recommend them highly. more

Bought a cam/dog kit for my washer yesterday and the service was very friendly and helpful. It's good to see that still exists. Thank you more

My husband and I went to depew appliance to buy a new refrigerator. We were not happy with our old one and told Amy what we were looking for. She was very knowledgeable about the products and fun to work with. She listened to our concerns and was able to meet our needs. We made arrangements to have our new refrigerator delivered and installed the very same day. We were amazed that by the time we had unloaded our old refrigerator Depew was there with our new unit! Depew's delivery crew Jesse and Steve were very professional and knowledgeable how to install. They were friendly and easy to work with. We love our new refrigerator and will absolutely use them again! We highly recommend Depew appliance for anything you may need!!! Thank you Depew more

Myra, Thank you for dressing me for the St. Paddy's Day Parade in St. Louis! I had lots of compliments! You are amazing as always! more

I love this place! Nice to see these days that a family business still exists. I called for a service call and they came out promptly, but due to the age of my refrigerator, it was not really worth the repair. The service guy was quite polite and very informative. more

I would absolutely recommend Depew Appliance sales and service to friends, family or anyone else. The salesperson was very knowledgeable and really worked to meed my needs. The delivery and installation crew was courteous and conscientious. They made sure that the installation went well. I have used many contractors before in the past and I appreciate the professional way I was treated. I felt that Depew Appliance really wanted and appreciated my business. What a difference there is to use local family owned and operated businesses. more

I have bought several appliances from Depew Appliances and have been more than pleased with the sales staff and the service that I have received. This is a family owned store and they stand behind the merchandise that they sell. I looked around at Best Buy and Home Depot, but they did not service what they sell and to me that is very important. I would recommend to all my friends that they shop at Depew Appliances. more

The people at Depew are always very helpful, thorough, and professional. Their products, and installations are expertly done. I wouldn't buy appliances anywhere else in Austin! more

4/23/12: UPDATE: Well, Mike Depew went to the mat for us. I'm floored. Electrolux is replacing the lemon that's cost us $800 since we first bought it. Pros: null Cons: null more

I used their appliance repair service to fix a dryer that was not heating. They came out when scheduled and completed the job as scheduled. The dryer worked but did not seem to function the same way that it had in the past. The dryer heated but it would ignite the gas with a loud rush periodically. It worked for about six months and then stopped heating again. I called them to see if they could fix the problem. They told me that the repair man that they sent out no longer worked for them and it would cost for them to come out again. I thought fine I will just buy another dryer rather than pay for another costly repair service that might or might not work. I bought a new dryer and had it installed;. When the other dryer was removed the cord to the old dryer had melted to the back of the dryer. WARNING! We were lucky that it did not cause a fire. The dryer was repaired poorly and this company is not willing to stand behind their repairs. Pros: null Cons: null more

Beware of this appliance store. The products are sub-standard and the customer service is lower than poor. I purchased a washer/dryer set and paid top dollar willing to pay more for someone in the neighborhood and support local business in Austin. My dryer (purchased from them about 7 years ago) had caught on fire and I needed help. Naturally, in a desperate situation, I went to Depew - close to my house. I know now I was at their mercy. I was sold a washer and dryer set that is noted on the web as one of the worst products to buy. There are problems with the dryer - burning clothes, the grate being charred and a smoky odor. ( At the time of purchase, I was told that I was purchasing one of the best sets on the market and that were giving an incredible deal.) I called Depew and first was treated as if I was lying. They couldn't even find my records - from only 3 months before. My telephone number had changed and they said it was the only way to look up my account. After the contact at Depew being insulting, I was able to give every phone number I could remember for last few years. A tech came out and stated that the problem with the burned venting grate in the dryer drum was common and nothing to worry about. I wish I could attach a picture. Yesterday when stopping at the store, I wasn't acknowledged though I know that at least two people saw me - right in front of the desk. When I approached the desk, the telephone rang and the owner, I believe, answered the phone without even motioning to me that he was aware of my presence. I left the store. I will never return to Depew and cannot recommend them to anyone. They sell you something and forget they know you. In the meantime, the washer door now leaks and I certainly cannot call them. Beware, beware, beware. Pros: null Cons: null more

Dont believe these other positive reviews about this company as they are obviously made by their own employees!! Truth is I hired them a year ago and this is my opportunity to give the community an honest feedback.. I like others on this review have never written a completely negative review on any service or company, but, wow...Depew Appliance is the WORST. I bought a refrig there a year and a half ago because I needed a very small, hard to find model to fit my space. I was having a $30k kitchen redo at the time, and I paid 1/2 up front, then never received any bill from Depew. I frankly forgot about the deal and know one at Depew every followed up by phone or mail until Over a YEAR had passed. The salesman Kenneth accused me on the phone of lying and avoiding my bill. Shocked I told him I would check my records and call him back. Within 10 minutes the owner Mike Depew pulled up to my house! Threatening me if I didn't pay him right there and then. It was like something out of a scene from a "hit man" type movie where the big guy comes over to a guy's house to "lean" on him to pay off his gambling debt! I'm not embellishing any of this! When I pointed out that it's been over a year since I bought the refrig, Mike just said "yeah yeah yeah...give me my money...you owe us." STAY AWAY FROM DEPEW APPLIANCE. BBB has already marked them a warning! Austin..Be wary hiring Depew. Pros: null Cons: null more

I was in the area so I decided to stop and see if maybe they had a part that my mom needed for her stove. I went in was greated by them there were four people behind the counter all sitting down. A lady asked if she could help so I asked if her if they carried a receptor for a stove. She asked me what part of the stove it was, she didn't understand and I was explaining what part of the stove it was and there are like three people behind the desk trying to figure it out then a big fat guy got an attitude and said is that the receptor? Yes but I guess they didn't hear me when I mentioned that it was the receptor. Bad customer service and that dam hillbilly needs to think about the way he speaks to the customers or they won't buy. One of those fat asses should have gotten out of their chair ( I know its hard) came up to the counter to talk to me and to also show me the part instead of all of them trying to help. I didn't know who I was even talking to. Go to sears instead. Pros: null Cons: null more

Worst Appliance Store in Austin Texas! Depew appliance is not for Austin because they have terrible attitude when it comes to customer service!! They are rude and disrespectful both on the phone and in person in their store in 5933 Burnet Rd. You are better off with Sears and other well-respected and decent Appliance stores here in Austin.. Depew Appliance management is just after your money.. They dont treat you the way an honest and friendly business should. Pros: null Cons: null more

Depew Appliance and Service Inc is the worst company when it comes to customer service and customer relations. And especially Mr. Michael Depew the manager and owner is the rudest and unprofessional person Ive ever met. He discriminates and doesnt care about your satisfaction as customer.. All Mr. Depew thinks is profit profit!! When he talked down to customers he doesnt take second thoughts.. After complaining my dissatisfaction on the service rendered on my washing machine which I believe their technician Steve misdiagnosed it ..Mr. Michael Depew's reponse is "We have done our job, you are on your own now. We dont need your business. Good Bye!!" I was so surprised with his attitude so I asked "Is this how you treat your customers?" he answered me "This is how I treat you".. I felt discriminated and insulted by his unprofessionalism. I couldnt imagine an owner of a business treating a customer like that.. Before I left I told him that I will report him \r to Whirpool since they refe more

Depew Appliance and Service Inc is the worst company when it comes to customer service and customer relations. And especially Mr. Michael Depew the manager and owner is the rudest and unprofessional person Ive ever met. He discriminates and doesnt care about your satisfaction as customer.. All Mr. Depew thinks is profit profit!! When he talked down to customers he doesnt take second thoughts.. After complaining my dissatisfaction on the service rendered on my washing machine which I believe their technician Steve misdiagnosed it ..Mr. Michael Depew's reponse is "We have done our job, you are on your own now. We dont need your business. Good Bye!!" I was so surprised with his attitude so I asked "Is this how you treat your customers?" he answered me "This is how I treat you".. I felt discriminated and insulted by his unprofessionalism. I couldnt imagine an owner of a business treating a customer like that.. Before I left I told him that I will report him Pros: null Cons: null more

No comparison to previous appliance people that I have worked with. more

I have been to so many different appliance store and I find that this one is the best. Everything you need, they have it. more

Bought a cam/dog kit for my washer yesterday and the service was very friendly and helpful. It's good to see that still exists. Thank you more