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Businiess name:
Depew Appliance Sales & Service
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Review by:
citysearch c.
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Review content:
Beware of this appliance store. The products are sub-standard and the customer service is lower than poor. I purchased a washer/dryer set and paid top dollar willing to pay more for someone in the neighborhood and support local business in Austin. My dryer (purchased from them about 7 years ago) had caught on fire and I needed help. Naturally, in a desperate situation, I went to Depew - close to my house. I know now I was at their mercy. I was sold a washer and dryer set that is noted on the web as one of the worst products to buy. There are problems with the dryer - burning clothes, the grate being charred and a smoky odor. ( At the time of purchase, I was told that I was purchasing one of the best sets on the market and that were giving an incredible deal.) I called Depew and first was treated as if I was lying. They couldn't even find my records - from only 3 months before. My telephone number had changed and they said it was the only way to look up my account. After the contact at Depew being insulting, I was able to give every phone number I could remember for last few years. A tech came out and stated that the problem with the burned venting grate in the dryer drum was common and nothing to worry about. I wish I could attach a picture. Yesterday when stopping at the store, I wasn't acknowledged though I know that at least two people saw me - right in front of the desk. When I approached the desk, the telephone rang and the owner, I believe, answered the phone without even motioning to me that he was aware of my presence. I left the store. I will never return to Depew and cannot recommend them to anyone. They sell you something and forget they know you. In the meantime, the washer door now leaks and I certainly cannot call them. Beware, beware, beware.
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