First I have two dogs which have had groomed monthly the entire time I have had them. Today i was told they would be ready by 1:00 for pickup but I could arrive anytime afterwards. Well when I arrived at 4:30 the front desk lady (who was very nice and helpful and concerned) tells me that a lady that was only supposed to bathe the dogs ended up cutting one of my dogs tails and the owner (the man not the woman) wasn't going to tell me and when I eventually saw it at home would have at that point brushed it off as though it was an accident that happened at my home. I of course insist at that point to see my dogs. I have a shih tzu and anyone that knows about them knows the hair on the tail stays long arou d 5-6 inches and they do trim it but do not cut any amount off, which was also something I specified when they got my preferences of how I wanted my dog. Well before my dog was even brought out I could hear her in the back crying, possibly on the way up but before she made it to me. The tip of her tail was cut along with the side! Blood and all left on my dogs cut tail bone and her obviously in pain and was crying like she hasn't ever done in the 4 years I have had her. First, my dog sat up there for at least 3.5 hours with her tail cut and bleeding with her in bad pain and not one person called me to tell me what had happened or that my animal had been hurt and cut.. The lady I spoke with that worked for the place said the lady that did this, named Diane, has had many issues and wasn't qualified to work there. When I asked to speak to the owner, he came to the front and never once said he was sorry, it was a bad thing, they should have called, NOTHING!!! He said (and I quote) ""well accidents happen so what do you want me to do about it and don't you think you are over reacting?"" mind you, I was crying because my dog was legitimately hurt and in visible pain. I said I wanted to take her to a vet of which they would need to pay and as he called a vet down the road he smirked and chuckled when he was on the phone with them as he tells them (and I quote again) ""yeah some girl is up here freaking out because we barely nicked her dogs tail...""
When he got off the phone I quickly told him how inappropriate it was of him to be laughing and as a business owner I would have expected him to have at least tried to make his customer feel a little better and I saw nothing funny about the situation...he then raised his voice at me and told me its NOTA BIG DEAL AND SHE IS JUST FINE, to which I did tell him he was a jerk and how dare he speak to me this way....his response ""Get the hell out of my salon and you are never welcome back here again!"" then he walked out of the place and went next door....even the staff that were working were shocked and told me if I choose to take further action they heard everything he said and will be a witness to what went on, how be treated me, how my dog was injured and no one called me.
I took my dog to the vet and she has to be on pain meds, antibiotics and a skin treatment as well as wear a cone for the next week and it was a pretty good and deep cut and not a ""little scratch"" like the husband of the owner discounted in my presence. For a business that centers around animals, they allowed my dog to sit in pain for hours and hours and never once even bothered to call me. And never said sorry. I am more mad that I didn't get a phone call as I would have been there in a minutes time to get my dog some treatment and help rather than her sit in the back and cry in pain for hours and hours. I am disgusted and plain horrified this place is in business.
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