Comfort First Heating And Cooling

can't say enough good things about art and the service technician David who performed the work on our AC unit their customer service was outstanding I'm only sorry that I can only give them five stars because they are by far a 10-star company I would highly recommend this company their ethics and the customer service was outstanding thank you art for stopping by and taking care of our needs and also I would like to thank David the technician who is not only professional but very personable gentleman you will not go wrong in hiring this company.********** more

We needed to replace our old system and we were referred to Comfort First by a friend. We had other companies come in to give us a quote and there was no comparison to the knowledge that Renee has. She knew exactly what kind of system we had, what we needed, and amazed us by measuring every room inside the house and measured where the new unit was going to be installed in the yard. Our air handler is in a quirky spot and she took so many measurements and pictures so she was sure that the system she recommended would fit in the current spot. My husband and I were very impressed with her knowledge so much that it did not take long for us to decide to go with Comfort First. After the install, I will leave another review. more

Technician arrived and diagnosed problem immediately. He had the part with him and I had air conditioning again on a hot summer day. The only negative was scheduling. It was summer, very hot and I'm sure they were very busy. I called Wednesday AM and they couldn't come until Friday at 4 PM.. The heat index was 105+ everyday with inside temp 95 day. Medical issues are an issue with no ac. more

Outstanding service from office and technical side. Thanks to all involved in making it happen in a timely manner more

Had new duct work done 18months ago some of the nails let go, came out and fixed it in about and Hour more

Good service and on time. more

Thanks to Ron & Michael for their very professional service!!!!! more

Always a professional, honest, and helpful experience whether a regular AC tune up or a service call. Great experience! more

I have called to let you know the unit is making a horrible noise after it was last fixed a few weeks ago. The noise e how thru my house. I have not heard back yet, and I would really like the tech to come back and fix this. more

Scheduling is the only obstacle! Had to go 1 week without a/c during our hot spell :( I understand out of your control but maybe since 1st appt did not fix problem I could have had priority for return visit. more

They stand by their warranty!! Excellent customer service I bought my unit from them 2 years ago and only recently started having problems. The air conditioner would only cool the house down to 77-78 degrees. Comfort First made it a priority and sent someone out the same day I called. It took a couple of visits (it was a tricky problem), but Mike, a senior engineer, patiently waited over 2 hours for the problem to reproduce itself. Based on the symptoms, he was able to determine that we needed a new TCV valve and also replaced the coil just in case there were hidden problems within. Although there were noticeable improvements, the temperature slowly ticked its way back up. Jimmy, the Service Manager, sent in a specialist (David) who double checked the system from top to bottom. After a couple of hours of thoroughly investigating the system and the environment under our house, he determined that a dehumidifier from another source was the culprit. The dehumidifier was heating up the air around it to 125 degrees, significantly heating up the floor above it, and in turn, heating up the living room above it. No wonder our house wasn't cooling properly. He agreed with Mike, that based on the symptoms, the TCV valve was part of the problem as well as the dehumidifier. Even though we didn't buy the dehumidifier from them, David made some recommendations for us to consider about how to vent the dehumidifier output out of the crawl space. He educated us about everything he was doing along the way, and based on some observations around the house, he made some recommendations about how to improve our heating and air conditioning costs in the future. We didn't pay for any of the visits or the new parts since our system was under warranty. I really appreciate Jimmy's due diligence in helping us solve this problem and making our service calls such a high priority. During some of the hottest days of the year, I know they are very busy with a lot of customers and Jimmy was completely committed to our satisfaction. He made himself available every time I called and I really appreciate his prompt attention. Everyone was very professional and courteous, arrived promptly for appointment times and were clearly committed to excellent customer service. My belief is that you don't really know how good your warranty is until you have a problem. Comfort First really impressed me and I feel that we can rest assured that they'll be behind us if we have anymore problems. Many thanks to Jimmy, David and Mike!!! You're super stars!!! more

They were crazy busy but were good communicators and the service technitian was awesome !! more

I did the preventive maintenance and the compressor died a month later. more

I bought my unit from them 2 years ago and only recently started having problems. The air conditioner would only cool the house down to 77-78 degrees. Comfort First made it a priority and sent someone out the same day I called. It took a couple of visits (it was a tricky problem), but Mike, a senior engineer, patiently waited over 2 hours for the problem to reproduce itself. Based on the symptoms, he was able to determine that we needed a new TCV valve and also replaced the coil just in case there were hidden problems within. Although there were noticeable improvements, the temperature slowly ticked its way back up. Jimmy, the Service Manager, sent in a specialist (David) who double checked the system from top to bottom. After a couple of hours of thoroughly investigating the system and the environment under our house, he determined that a dehumidifier from another source was the culprit. The dehumidifier was heating up the air around it to 125 degrees, significantly heating up the floor above it, and in turn, heating up the living room above it. No wonder our house wasn't cooling properly. He agreed with Mike, that based on the symptoms, the TCV valve was part of the problem as well as the dehumidifier. Even though we didn't buy the dehumidifier from them, David made some recommendations for us to consider about how to vent the dehumidifier output out of the crawl space. He educated us about everything he was doing along the way, and based on some observations around the house, he made some recommendations about how to improve our heating and air conditioning costs in the future. We didn't pay for any of the visits or the new parts since our system was under warranty. I really appreciate Jimmy's due diligence in helping us solve this problem and making our service calls such a high priority. During some of the hottest days of the year, I know they are very busy with a lot of customers and Jimmy was completely committed to our satisfaction. He made himself available every time I called and I really appreciate his prompt attention. Everyone was very professional and courteous, arrived promptly for appointment times and were clearly committed to excellent customer service. My belief is that you don't really know how good your warranty is until you have a problem. Comfort First really impressed me and I feel that we can rest assured that they'll be behind us if we have anymore problems. Many thanks to Jimmy, David and Mike!!! You're super stars!!! more

The service was awesome, very friendly, knowledgeable would highly recommend. more

Prompt and courteous, efficient service more

We were so pleased with the professionalism and experience of the gentleman sent to repair our air conditioning . He was knowledgeable and fast! Would recommend ! more

SERVICE TECH GREAT! more

From beginning until the end, the employees of First Comfort listened to my question and concerns and addressed each until I was satisfied. I liked how each one was respectful of my home., covering their shoes so as to not get dirt on my floors. They did all the necessary measurements to determine the needs for my house. They went the extra mile to extend my return air ducts to the necessity volume. I am confident that if I have issues, that they will be addressed. more

Great service throughout the process. more