Carr Subaru

I brought my car to Carr Subaru to help find an oil leak. They found the problem and we set up a later date to have the work done. But after the dealership gave me my car back after the first inspection I found my leather steering wheel was badly damaged, right in the area you hold the wheel. I quickly pointed it out to my service adviser Ryan Herrle, it was a Saturday and his manager Mike Wilson was not present that day. \r \r After my first talk on the phone with Mike Wilson he was already telling me not to get my hopes up because he wasn't able to picture how his staff could have done any damage. He concluded my car was in an accident, came from a different state and was not brand new. Because of those reasons Mike Wilson felt they didn't have to take any responsibility for the damage they did to my car. \r \r Overall the experience I had was very discriminatory. From what Carr Subaru's service manage Mike Wilson stated this is not a place to have your older car serviced, they take no responsibility with handling your car if its older and has miles on it. \r \r I didn't go in to have my steering wheel damaged but to find an oil leak. I guess if they put a huge dent in the fender they wouldn't of taken any responsibility either. more

Every time I have my Forester serviced I dread the whole experience. Today was another example… I scheduled a service appointment for 7:30 AM. I was trying a new tactic of scheduling a service call instead of showing up because they could never help in a timely fashion. I called at 2:30 to see how the car was coming and if there were any issues that I needed to approve having fixed (I was having my brakes checked too). They had not even started the job yet… and said they would have it by 6PM. When I asked what setting an appointment did I was told that it is simple an opportunity to tell them what is wrong and that they get 60+ in a day to work on and work on them in priority order… guess I didn’t make the priority list. Then when they did get to my car they did not have time to finish the work than needed to be done. They did offer a loaner car. I have been a Ford owner all my life until purchasing this car nearly 4 years ago… wish I had stayed with Ford. No matter what Ford dealership I took any of my vehicles to I received far superior service. more

I've bought several Subaru's here and always got the best deal of anywhere in town. Do your research, know what you want to pay, know what you want for your trade in, if you have one, leave a little wiggle room on both sides of the trade in and purchase, and you should get a very good deal. Don't negotiate ""payment""... That's where they'll get you. You need to know the price of your trade in and the price of the car. Also, after no more than an hour, be prepared to walk. Yes, it is the old negotiation style and you may not like it. If not take someone who know's how to do it. Also, service there has been fine for me. Once I bought a cabin filter and had a hard time putting it in myself. I went down there to return it. The parts guy went to service and a service guy came out to my car and spent a good 20 minutes installing it... for free! Thanks Carr Subaru! more

I'm a 50 year old customer and have bought 15 new cars in my life time. This is my 4th Subaru, 1st one from Carr. First off, I don't like walking on to a car lot and haggling with sales people, so I did a lot of my ""shopping around"" via the internet. I was working between three different dealerships and finally after two weeks narrowed it down to Hannah and Carr. more

Buyer beware!!! more

Subarus are great cars, but Carr has terrible service. First I was looking at a forester, and I was offered $4k for my trade in to get payments where I wanted. When I changed my mind and went with the outback the trade in value of my old car magially dropped to $1k. When I argued they managed to go to $2k, which was the kbb trade in value of my car, but it was a lot of fighting to get there. Then they complained about me asking for them to replance the missing cup holder in the back, and I am 98% sure the car had a rear cargo cover when I test drove it (was gone when I drove it off the lot). Then at home I saw the online ad for the sar I had purchased and it was $1k less than what I was charged. These guys are crooked. The car had a low tire when I bought it, and they said they would fix it... but they didn't, 2 days later flat again. Les Schwab found 3 nails in the tire, and luckly fixed it free because I had an account with them from my previous car. One month after buying I have yet to hear back about any of my inquires about why my cargo cover was missing or why I was charged more than the advertised price. AND now I get a letter from DMV stating Carr didn't submit all the required documents for my registration and I (yes I) have 30 days to fix this. TOTALLY INCOMPOTENT LIARS, AND CHEATS. THEY WILL TEAR YOU A NEW ONE ANY WAY THEY CAN. AVOID AT ALL COSTS!!! more

I am 20 years old and this was my first experience with a dealership. Needless to say I was looking for a used vehicle and ended up finding a 2003 Subaru WRX. First off, the deal was that they were to retint the windows, give me a full one year warrenty (minus wear and tear), and we settled at 13k. After we shook hands, I gave them the financing (inexperienced move, I now know) and they said they would have the car all cleaned up and ready for me within two days. Two days rolls around and I had yet to hear from them. Then three days, then four, five. On the fifth day I called to see what in the world was taking so long. They had very limited answers and so I started getting a little upset and demanded a car to drive until mine was ready. They complied and gave me a Toyota to drive around. The next day they call my work phone demanding that I take back the Toyota because they sold it. I told them that the only car I am trading the Toyota for is the one I bought. This ignited the fire at the bottom of the rope they were climbing because low and behold, my car was ready that night! So I get the car, finally. They never retinted the windows as written up in the contract. I know because the reason I was going to have them retint it was because it was all scratched up and looked like hell. When I brought it up, they claimed they had done it and that I was the one that scratched it all up. I then drove home to pull out my paperwork to see if I could find some loop holes. Halfway home the check engine light came on. So I kept driving home to dig out the paper work. What I found blew me away. They had somehow incorporated another 2k into the contract. (again, inexperience). so my car cost 15k now. I took the car back and they fixed it via my warranty. I must add that the parts they put into my car were used parts and not the greatest of quality. I was satisfied, however, that they didn't put up a fight. I drove off the lot and thought I would not look back...until the check engine light came on the next day. I popped my hood and realized that they hadn't tightened all the bolts where they did the initial engine work causing an important part to fall off and make my car idle like a 78 chevy. I took it back and they told me that the repair is ""wear and tear"" and they aren't liable to fix it. I am so irate with the whole situation and will never go back. In fact, I want to walk into that sales building and rip down that stupid banner that reads, ""Customer Satisfaction is what the customer says it is."" more

If you can find a better subaru service shop I'll buy you lunch. Last week I stopped by for my 45 thousand mile service. It was done quickly and the service guy Ryan offered me coffee and a comfortable place to catch up on e-mails. I am an avid Subaru owner for 15 years. Four different cars and they have never let me down. I believe not only is Subaru a great car but Carr has kept my cars road ready. See you on the slopes if your car can make it. more

What a great new car experience! These guys are on it! No hassles, great value on my trade in, and finacing was awesome! This team does a terrific job! Thanks Carr! more

I just got home from buying a 2007 Subaru Outback Wagon. All the sales people and financing people were great. They did not push me, and whatever I asked for they got for me. I asked for a Kelly Blue Book print out and a Car Facts print out, not only for the car I was buying, but for my old car to help me sell it. I also asked for some other things, like a new windshield. floor mats, and a spare key. They not only threw that in, but the financing guy - Fernando also threw in special coatings. Fernando also kept finding me better and better interest rates. The salesman Vijay was great, and so was his manager, another Fernando. So far, I am very happy with my purchase and the team there. more

I was driving through Portland while on vacation and I had a problem with the idling of the car. I had brought the car to the mechanic prior to the vacation, but obviously they did not fix it properly. I brought the car in at 10:30am, obviously without an appointment. they said I had to had to wait a couple of hours before they could look at it and figure out what the problem was. they called around 1pm saying that they found something broken and they would fix that for less than $180. they called again a bit later saying that the idle problem was still there and there was something else, that would cost another $90. at 3pm it was ready (they had road tested it too). when they were bringing the car to me they noticed that the batttery was dying out. they said it would recharge if I drove it for a while. they did not offer to replace it. I did have it replaced it anyway, for $98, since I was going through national parks, with lots of stops, so they replaced it in another half an hour or so. when I paid they gave me a document with an extensive description of what was done to the car, I liked that a lot. I was very happy that they were able to fix a problem that the LA mechanic charged me $500 for not fixing. the staff was very courteous and professional. I would go to them again. more

I needed a good running vehicle and I had owned a Subaru in the past. My credit was soso and I needed to give it a boost, so I walked onto the lot picked out a car that I couldn't afford and decided to buy. Those issues aside, now it gets even worse. more

We recently bought a Tribeca here. When we asked about the warranty we were told that it had Subaru's standard new car warranty. What we weren't told, and to our own fault didn't notice until after paperwork was signed, was that the warranty was from the date the car was originally sold. This was a ""new/used"" car they told us after, and that the original buyer, who put 200 miles on it, had their financing fall through. So we got screwed paying as much as a brand new car would have cost us, while receiving a warranty that's already lost about a year and a half of it's coverage. Pros: friendly Cons: they'll rip you off more

Over all the experience was painless. I was looking for a very specific used car and they were able to locate it and at a competitive price. I got a little irritated waiting for the finance guy but they were busy and it was during peak hours so it was to be expected. Once I was in I signed for the price agreed and it was quick and to the point. There seemed to be many other customers there that were happy with the service they received. There are a lot of negative reviews and that prompted me to review this dealership. I had a good experience. Pros: Good selection, friendly staff, fair pricing Cons: 25min to get into financing, detail wasn't 100% more

We were quoted a price for a used car that was way above the Kerry Blue Book, and after being quoted a price and following through on buying, the owner of the dealership at the last minute made a fuss about it being more, and wouldn't honor the quote we were given by the sales person. We overpayed, and it was our fault. But don't fall for their phony cordial ""I'll get you a deal"" fronts. They won't. more

What at first seemed like the best buying experience ever has turned into a nightmare!!! I traded in my 01 mustang gt for a new 2007 impreza sedan and started the sales process with their internet department. After coming to a price below invoice and a reasonable interest rate, my fiance and I signed papers on the car. One month later I receive a call telling me that the financing had fallen through and I needed to sign new paperwork. The new paperwork increased the interest by 1.5% and I told them ""no, just give me my trade back and we'll call the deal off."" I was then told""that they had already paid off the remaining loan on my trade-in and that they would not return the car to me. Also, if I didn't sign the paperwork they would take me to court for the price of the subaru and for what they paid on the trade."" I signed the paperwork and thought that'd be it. One month later they repossessed my car stating that the contract was non-fundable, and that I owed them for the subaru, and the money they paid out on my trade. Granted, I should have had my financing before I walked in the door, but I never should have been treated this badly. Absolute rip off artists and strong arm tactics. Pros: not a one Cons: everything is wrong with how this company does business more

Robert and Manni were amazing! no pressure, straightforward and I am extremely happy. i love my car and my experience. i bought a new tribeca and could not be happier. i would highly recommend this dealership, Robert and the entire staff. great experience. i am hooked on Subaru! thanx guys! Pros: honest and no pressure Cons: none - they were great! more

Never buy a car from the Carr Auto Group!!! The salesman that helped me at first was alright, but that's the only good thing I can say. I walked out of finance because I've never been offended and it had nothing to do with my finances. I was racially profiled by the finance guy before I even started talking about the price of the car. The guy couldn't stop doubting me. I have never felt so belittled in my life! The guy asked me if I was of a certain race before even talking to me....oh and he asked me twice. My response was, ""does it matter?"" He kind of sneered, but it was all downhill from there. I suggest going to Wentworth which is family owned and not a nasty corporation that would hire a swine! In talking with a co-worker, she had a horrible experience also and ended up paying a lot more than MSRP! She even paid in cash! Needless to say I went to Wentworth and ended paying less than I expected. They are a lot more knowledgeable and courteous! Pros: Inventory Cons: Sleezy Staff, Location, Lack of Knowledge, Insults more

This place is the WORST. The sales people are sub moronic conartists who attempted to manipulate me and guilt trip me into buying a car I couldn't afford by lying about the sticker price, convincing me to make an offer then reverting to another price point 7,000$$ higher. They then attempted to conceal this price from me and cornered me in their office where they used various wierd tactics to try to con me into signing some pseudo agreement. I've never felt so strongarmed and retail-raped in my life. Total jerks who don't seem to really know what they're doing. And who clearly prey on girls....Women, definately don't buy here, and I wouldn't recommend it for men either. Cons: slimy, underhanded jerks more

My wife and I recently purchased a car from Carr Subaru. We test drove a 2007 Outback and later decided to purchase the car. While we were working out the price I went outside to look at the car again. Someone had damaged the passenger side door while it was sitting right in front of the sales window! The car was not damaged when we drove it. This had just happened!? There was no other car like the one that we wanted so still agreed to purchase the car knowing that it was going to be fixed. The car was to look brand new and we were never going to be able to notice the dent was there. This was all in writing and agreed apon before the purchase of the car. After we bought the car my wife went to drop the car off the have the door repaired. The sales man forgot about the meeting with my wife and was not there with the loaner car that was promised. The body shop had to call down and tell them she had been waiting. They showed up later with a loaner car with absolutely no gas in it. After our car was finished they were supposed to detail it. They did a horible job of vacuuming the car and rubbed so hard on the leather seat it took some of the material off. They looked at us like we nuts and said it's a new car it's clean. They did a very poor job of fixing the door and we had to take it back a second time! I just dropped the car of yesterday and waiting for me was a beat up Forester that smelled like there was something dead inside. It was horrible. I drove the stinky car right back down and demanded another loaner. They gave me another car with absolutely no gas in it. The gas light was on and it barely made to a fill station. This is the most disappointing experience I have ever had in a customer service situation. I'm waiting for them to call me about my car so i can go pick it up again! I would never recomend this outfit to anyone. I hope that no one else has had this kind of trouble with them before. Worst service ever. Cons: The guy that programed our alarm was nice. more