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Businiess name:
Carr Subaru
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Review by:
citysearch c.
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Review content:
My wife and I recently purchased a car from Carr Subaru. We test drove a 2007 Outback and later decided to purchase the car. While we were working out the price I went outside to look at the car again. Someone had damaged the passenger side door while it was sitting right in front of the sales window! The car was not damaged when we drove it. This had just happened!? There was no other car like the one that we wanted so still agreed to purchase the car knowing that it was going to be fixed. The car was to look brand new and we were never going to be able to notice the dent was there. This was all in writing and agreed apon before the purchase of the car. After we bought the car my wife went to drop the car off the have the door repaired. The sales man forgot about the meeting with my wife and was not there with the loaner car that was promised. The body shop had to call down and tell them she had been waiting. They showed up later with a loaner car with absolutely no gas in it. After our car was finished they were supposed to detail it. They did a horible job of vacuuming the car and rubbed so hard on the leather seat it took some of the material off. They looked at us like we nuts and said it's a new car it's clean. They did a very poor job of fixing the door and we had to take it back a second time! I just dropped the car of yesterday and waiting for me was a beat up Forester that smelled like there was something dead inside. It was horrible. I drove the stinky car right back down and demanded another loaner. They gave me another car with absolutely no gas in it. The gas light was on and it barely made to a fill station. This is the most disappointing experience I have ever had in a customer service situation. I'm waiting for them to call me about my car so i can go pick it up again! I would never recomend this outfit to anyone. I hope that no one else has had this kind of trouble with them before. Worst service ever.
Cons: The guy that programed our alarm was nice.
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