Bostech Plumbing

An air conditioner service company indicated that I had a freon leak in my system so I called Nations Home Warranty. Travis at Bostech came to my house through the home warranty claim and provided a full inspection of my system to both refill the freon and identify the leak. He provided brass parts instead of rubber to avoid future issues and provided fantastic service through the whole interaction. I will definitely use Bostech in the future for my AC/Furnace service. more

1. Instant hot water faucet needed a part replaced. I had the part but the service man did not have the proper size tool(wrench) so he had to go to Home Depot to get the part. That was part of the 3 hours of service I had to pay for. Even after he had the part it tookI way too long to figure out how to replace it. Then when he had continuing trouble he had to call in to his boss to get suggestions on how to fix it. 2. I asked him to replace the rubber stopper in my disposal and he said they cant be replaced but he would have to replace the entire disposal. The unit is a heavy duty disposal and is only 5 years old - works fine The rubber stopper was messed up and nothing else was wrong with it. However when he went to Home Depot for the wrench he found that he could replace the stopper. I think he should have known about this and not tried to sell me a complete disposal replacement. more

I contacted my warranty company and they gave me Bostech's number, I got an appointment same day. They ended up having to come back next day because the unit had frozen up. I wasn't charged another service fee. more

Excellent service from Ron who came out on our home warranty call. He fixed the AC quickly while explaining the problem. He even gave us advice on other AC related questions we had and othered a free quote. Great Service! more

James, as always, was prompt, courteous, and discovered the problem with the power outage quickly. One of the two legs from the alley to the house was down, so he said I needed to call Oncor to repair the power to the house. This was the third time James has been to our house for one electical problem, and he has performed his work with the utmost professionalism. more

Ron and Becky have provided the best service and are always professional and I trust them! more

We are new customers to Nations Home Warranty and our call to Bostech was the first we have had to schedule. The agent on the phone was very polite and helpful; the repairman, Ron, called when he was on his way. He arrived during the period Bostech stated and he was very courteous and helpful. He was able to fix our furnace quickly and was professional. I am happy with this first call and was pleased to learn that Bostech has been working with Nations Home Warranty for the last eight years! more

Bostech has been the HVAC provider for my home warranty for years. I have had a number of HVAC issues during that time and they have corrected each one. I feel that they are an honest company and they do great work. Ron has been the person that comes out to my place. I always ask for Ron. more

The rep was able to diagnose the issue with my tankless water heater. I was quoted almost 1,200 plus to fix. I decided to buy a gas heater and have a family member install it. more

Great Service more

We had a terrible experience and suspect this company engages in fraudulent and unnecessary repairs. However, I will outline the facts of our experience and let the reader be the judge. We were paired up with Bostech through our Nations Home Warranty. When they came out to check out our AC, they suggested we replace the entire system (even though only the leaking coil was covered by Nations). We ultimately decided to replace the system with Bostech, however this was only because Nations would not replace the coil through a different vendor--they said we had to use Bostech. Customer service from Bostech was terrible--it took almost 10 separate phone conversations to set up the replacement appointment, A few months later, my handyman discovered that the Bostech tech who had installed our unit had duct taped the filter into the duct. This explained why I could never figure out how to change the filter. Surprisingly, duct taping the filter into the duct is not up to code, so I paid my handyman $200+ to install a bracket to hold the filter & a magnetic door to access the filter. (I called Bostech to determine whether a something other than duct tape should have been used during the installation, however they never returned my calls). 12 months after installation, I noticed a drip from the unit & called Bostech to service under warranty. The tech came out, shut off out A/C and told us the condenser had to be replaced under warranty (at a cost of $700+ to us) or it would cause more damage. When Ron from Bostech never returned my calls to find out what was wrong with the unit & why it had to be replaced (I was out of town when the tech visited), I scheduled another service company come out. The other service company identified a minor issue with the coil and were able to fix it in less than an hour for $175. They also pointed out that--although the Bostech tech had shut down the cooling function of our A/C unit--he had neglected to turn the fan off & 120+ degree heat from our attic had been pumped into the living space of our house for several days. A somewhat dangerous & negligent move when the outside temperature is approaching 110 degrees! Again, I relay our story to let reader's decided for themselves. However, I strongly suspect that Bostech tried to leverage the extreme heat we are experiencing this summer to pressure us into replacing a perfectly good AC unit at considerable cost to us. Therefore, I encourage others to do their research and if Nations tries to force you to use them, try to work with a different vendor. more

HORRIBLE!!! HORRIBLE WORKMANSHIP and HORRIBLE CUSTOMER SERVICE!!! CAUTION to the consumers...DO NOT USE this company!!! They were terrible with their workmanship and did not care to correct what they did wrong. DO NOT USE especially if you are a senior citizen. Called into the company and spoke with Becky who is rude and unconcern with correcting their issue during their installation process. Becky would NOT listen to the problem, then said she'd call back and never called back. Owner didn't care to remedy the problem; nor did he care that his staff was extremely unprofessional and bullied me. WARNING...DO NOT USE! DO NOT USE! Don?t let them take advantage of you too. more

HORRIBLE!!! HORRIBLE WORKMANSHIP and HORRIBLE CUSTOMER SERVICE!!! CAUTION to the consumers...DO NOT USE this company!!! They were terrible with their workmanship and did not care to correct what they did wrong. DO NOT USE especially if you are a senior citizen. Called into the company and spoke with Becky who is rude and unconcern with correcting their issue during their installation process. Becky would NOT listen to the problem, then said she'd call back and never called back. Owner didn't care to remedy the problem; nor did he care that his staff was extremely unprofessional and bullied me. WARNING-DO NOT USE! DO NOT USE! Don?t let them take advantage of you too. more

HolyS@#^. This company has been an absolute nightmare to work with. First in Nov of 09 after having to wait 2 days for them to come out to fix our heater, they could never find the problem. Come to find out I had accidently turned off the breaker which is seperate from the main panel box in a different closet. The original service guy could hardly speak english. He poked and prodded in the main panel box and blew the kitchen breaker(which we didnt realize till next day). Again they came out and met the owner. Somehow convinced him he needed to replace whole panel box. So he does and graciously puts us up in a hotel. Owner stuck with Bostech. He is screwed with poor service for all future tenants. (Been in construction most of adult life). more

Nations Home Warranty sent Bostech to repair our AC. In September of 2009 Bostech came out and rebuilt the AC unit which, even with the home warranty, cost over $600 out of pocket. In May of 2010 the air stopped working (wouldn't get cold). A technician came out and claimed that the filters were dirty and replaced them. He was gone within 15 minutes. Three weeks later the air stopped working again - would not even blow air through the fan. The same technician came out and said a loose wire caused the problem. This time he was gone within 10 minutes. Not 15 minutes after the technician left the air stopped again. Immediately put in calls to Nations and to Bostech which resulted in both companies refusing to send the technician back that day. They insisted that the technician was "too far away". Exactly how far could he have gotten in 15 minutes! The same technician returned the next day, spent 15 minutes, and claimed that a clogged drain caused the problem. Perhaps if he had sp more

Horrible company. Used them because my house warranty sent them. My furnace didn't work. First time guy came and didn't even want to go to attic. He changed the termostat on the wall, said furnace is working and left. I turned on the furnace 2 days later, it didn't work. Same guy came in 2 days later, went to attic said he needs to order spacial part. to this day waiting on part, it has been 10 DAYS!!!!! cold outside. Every time I call them, rude woman picks up the phone, telling me to wait for the part. Do not ever use this co. if you have a choice. I do not have a choice. My warranty does. more

Bostech Services, Inc. is TERRIBLE one of the worst I have ever delt with. They hid wires in the wall rather than bundle under the house for future floor plugs, wired things incorrectly. Bid $10,000 for panel change out which I got very professionally done for $1,000. I would run not walk from these people!! BTY an excellent electrical company is C&B Electric. more

They did work under my homeowner's warranty. They were very courteous and professional. It was a major repair - evaporator coil replacement. I am very pleased with their service. I would recommend them. more

While getting service from Bostech, the technician either misled us or didn't know how things worked in the company. Consequently, service was seriously delayed in a time of crisis. Their listed phone number is wrong. The proper phone number is 972-485-8808 more

We used Bostech for AC repair. The first technician that showed up did not troubleshoot properly and ended up leaving because he did not have a ladder tall enough to get on the roof of our town home building. He actually ended up missing the fact that the real problem was the fan that was seized in the downstairs unit. The second time they showed up, the technicians were very good and found the real problem. After the new fan was ordered, they missed their third appointment to come and install it. When I spoke to the supervisor, she said that the first appointment "didn't count" because the ladder wasn't tall enough (even though the faulty part was located downstairs) and was unwilling to work with me to reschedule the missed appointment. I could not take any more time during business hours for them to fix my AC. Even though they missed the appointment, they were not willing to reschedule after hours or on the weekend without charging me $150. After much negotiation they ended more