Bonsai Japanese Steakhouse

I enjoy this restaurant and their food and have been going here for quite some time. I am sure I have spent $3000+ at this restaurant over the years. But I recently went in with a gift card, and still had $60 left on the gift card. But I ended up leaving the restaurant without the gift card. I called them back shortly thereafter, but they claimed there was nothing they could do about it. And essentially told me to screw off. This is VERY poor customer service. I will NOT be going back!!! more

We just moved here from Montana and on our 6th anniversary we were referred to this establishment. I was apprehensive to spend the money (around $20/ person) but did it anyway. I was VERY satisfied and can't wait to go back. The wait staff was very much on top of our drink refills before they were even gone! We ordered the dinner for 2 which consisted of soup, salad, 2 appetizers, chicken, filet mignon, shrimp, fried rice and mixed veggies. The chef cooked everything to perfection. The veggies were not soggy but slightly crisp, the rice had amazing flavor, there were 2 types of dipping sauces for the meat, both were delightful! The chef put on a great show and threw shrimp into everyones mouth!! The chicken and steak were fall apart., melt in your mouth, amazingness!! The flavor was to die for!! Then to top off the dinner for 2, you get a cup of vanilla ice cream with whip cream and a chocolate drizzle. The wait staff was also very friendly!! I can't wait to go back, this time I will take my kids!! So worth the money, and that means a lot because I am a cheap person!! You won't go wrong choosing this restaurant!! more

We visit Bonsai steak house about three times each Month. The food is delicious and the enviroment is great. We love when other families join us at the table that have small children with them. Don't miss this dining experience if you have not been there prior. more

Bonsai Japanese Steak House is one of our favorite restaurants. The food is fresh, made before your eyes, and quite delicious. The staff is friendly and they want you to have a good experience. I've been to many restaurants and this remains one of my husband and I's favorites. I always order the Geisha (sp-?) special and bring food home. I not only have dinner at the restaurant but I have two more meals to eat later. You get a lot of food and it is worth the money. Pros: food (flavor & amount), selection, friendliness of staff, Cons: I wish they had one in South Jordan more

I just want to let you guys know that i have recently been to Bonsai. The one in Holladay, I never new it was even there till my friends told me. well any ways it was a beautyfull restaurant with friendly service we have eatin many time at the one in sandy, but this time was something that just blew me away... The chefs name was Andy he came out looking very nervous, and i thought we were getting a newly trained chef but we were wrong. He introduce him self in a very strong asian accent so we thought that he didnt speak english very well, but after about 5 minute thet truth came out he actually came to the states when he was only 2 years old we found that out later on .... he started out with the egg like usual but his egg was flying everywhere around the table not like the other chefs in sandy his volcano was great and he made a little train with it, the food was cooked to perfect perfection and to top it off he was so fast he got us in than out cause we had told him that we want to catch a movie the the beef was so tender the shrimp was great he made it different from the other chef ... i really reccomend the filet or shrimp dinner if you go, and it is great cause its next to the movies .... make sure you ask for him the next time you go there and dont get fooled by his asian accent hahahah more

This place is great for big groups or even small ones. When I was in high school our prom and other dance groups would usually pick Bonsai for where we would eat. Great food, great service and i love the atmosphere. Highly recommended! Pros: food, service Cons: parking more

Eating out is our family's tradition and it's our way of bonding. We've been regulars at our favorite ones and became friends with the staff and owners, but we still seek to discover great food AND great service. After our experience tonight at BONSAI, we are NEVER going back. And the initial plan of having our family get-together at BONSAI next month? CANCELED! First, our chef, who is as Asian as we are, unbelievably and obviously gave preferential treatment, attention and ""entertainment"" singularly to the white couple that we shared the table with, like they were the only customers. We were basically snubbed. Well, we're not dressed properly for dinner because we just came from the pool, but we are paying customers nonetheless. But most disappointingly, we did not get what we paid for - we felt that we paid for a part of the other couple's meal. Why? We ordered 12 oz of Fillet Mignon in addition to seafood entrees. The other couple's order was supposed to come with 8 oz. only and some chicken. But the chef had given them far more fillet mignon than he gave us after cooking all of the beef together on the teppanyaki table. A heaping scoop on each of their plate, and a meager less than half of that heaping scoop on each of my plate, my husband's, and our 2 kids with us. All put together, the four of us we got the 8 oz, the couple got our 12. A biased service is one thing, paying for food that we are not getting is another thing. We were speechless! The server sensed that something was bothering us. It's our family's rule not to complain at a restaurant until after the meal if something like this happens, so we told our server before we left. Her only answer answer? ""Sorry"". Grrrr! Well, NEVER EVER! My suggestion? Cook orders separately on each end of the teppanyaki table if your chefs do not know how to divide accordingly, get it? Pros: Close to our place Cons: Worst customer service, discriminatory more

This restaraunt provided witha aduequate enviroment with a extraordinary food this dining experience is one the most remarkable food facilities in Utah. The owner is a nice women that is very welcoming and adds to your dining experience. The chefs are practiced in the culinary arts of japanese food flipping make this DAMN GOOD! Pros: delicous, good atsmophere, nice workers, great chefs that are funny. Cons: kinda expensive more

I found out about Bonsai on city search and I am glad I did! Our sushi chef Paul provided us with great recommendations and made our dinning experience quite memorable. If your not into sushi the tepan is good too. The atmosphere is fun, and acomodating,ideal for large groups and couples. The walls are covered with pictures of birthdays , anniversaries etc. Bonsai has great potential to be the best new restaurant in the holiday area. Pros: great sushi! Cons: not open for lunch. more

I tried Bonsai for the first time about a year ago and fell in love with the atmosphere, food and chef's. I was told about their location in holiday and again I was pleasantly surprised. If you like great sushi, the holiday location has what you need. My kids love the shrimp tempura rolls and I love the sashimi. I took my kids for their birthdays and we had a great experience. Our Chef was Dani, he was great with the kids and prepared our food perfect. The service was not the best but the food made up for it. The sushi bar is small but the Chef gets the job done right. Pros: Great food Cons: The wait staff lacks knowledge more

Just wanted to let everyone know that we have came all the way from price,ut just to eat here many times and we know Kevin the owner real well. But we just went there the other night and we didn't know anyone there at all the cooks and servers are new and was very disappointed in the food. We also found out that Kevin had opened another restaurant in holaday. If we go eat there again it won't be the one in sandy and we will go to the holladay one cause we think he took his good cooks over there. All the times we went to the Sandy one there was always alot of people and this time there was nobody there. Kevin if you read this this is Ron from Price and the food was very very bad and that's a shame cause I recommend your restaurant to everyone but your sandy one was pretty bad. Pros: Used to be a good restaurant Cons: The owner has opened a new one in holaday more

Adults and children will love the show as expert and not so expert chefs toss knives, eggs, and shrimp into the air. The food is always good and cooked the way you want. This is a great place to bring the family, although once you've seen the show it gets old after the tenth time. Try the gyoza. Desserts are almost nonexistent, and the wine list is very limited. Pros: Excellent place for families and groups. Cons: Crowded on weekends and noisy. Repeat performances. more

Bonsai Steak House is one of the best Japanese restaurants in the Salt Lake Valley. The food is just as good or better than Benihana's, while costing much, much less. The salmon and chicken are two of my favorite things. The fried rice and fried noodles are both tasty. The cooks are both talented and entertaining. Don't be fooled by the location- try it today! more

I must say Bonsai lacks sushi but when it comes to grill style cooking the food is better than Benihana, then service is MUCH better and the entertainment by the chef's (what many people go to Benihana for) is bar none superior. I would highly recommend Bonsai. Pros: Food, service , entertainment more

Great place for a family dinner with 4 kids, a formal business dinner, or just a romantic date! The people are very friendly, especially the cooks. They get you involved in the cooking by joking with you and flipping food in your mouth. Nothing is funnier than seeing the cook flip a shrimp into your 6 yr old's mouth! Pros: great food, great chefs, reasonable prices Cons: rushed to leave more

We have eaten here several times. Wonderful atmosphere, friendly people. And good food. Open 7 days a week as well. Took my daughter there for her 8th birthday and she was so amazed. The meal tends to go pretty quickly but the food is good. Very affordable kids menu with shrimp, or chicken , or steak etc. No chicken nuggets here folks : ) I have also eaten at Benihana and I have to say, this place is just as good yet less expensive.We usually make reservations, but have not had to wait long when we did not . We will be back again and again. Once you are done eating though, you are encouraged to leave within a reasonable amount of time. Although this is done very politely. So not a place to eat if you want to spend 2 hours at the table visiting. Pros: Fast, Good food, Plenty of Parking more

This place is the coolest place around! The chefs cook everything right in front of you, just like that other place but these guys really interact with you! They make jokes, bring you into the ""show"". They are excellent chefs preparing everything just right! Very accomidating, excellent food and a fun place to take a date, family, friends, EVERYONE! Pros: Good Value, good parking, friendly staff Cons: only 8 per table more