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Businiess name:
Bonsai Japanese Steakhouse
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Review by:
citysearch c.
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Review content:
Eating out is our family's tradition and it's our way of bonding. We've been regulars at our favorite ones and became friends with the staff and owners, but we still seek to discover great food AND great service. After our experience tonight at BONSAI, we are NEVER going back. And the initial plan of having our family get-together at BONSAI next month? CANCELED! First, our chef, who is as Asian as we are, unbelievably and obviously gave preferential treatment, attention and ""entertainment"" singularly to the white couple that we shared the table with, like they were the only customers. We were basically snubbed. Well, we're not dressed properly for dinner because we just came from the pool, but we are paying customers nonetheless. But most disappointingly, we did not get what we paid for - we felt that we paid for a part of the other couple's meal. Why? We ordered 12 oz of Fillet Mignon in addition to seafood entrees. The other couple's order was supposed to come with 8 oz. only and some chicken. But the chef had given them far more fillet mignon than he gave us after cooking all of the beef together on the teppanyaki table. A heaping scoop on each of their plate, and a meager less than half of that heaping scoop on each of my plate, my husband's, and our 2 kids with us. All put together, the four of us we got the 8 oz, the couple got our 12. A biased service is one thing, paying for food that we are not getting is another thing. We were speechless! The server sensed that something was bothering us. It's our family's rule not to complain at a restaurant until after the meal if something like this happens, so we told our server before we left. Her only answer answer? ""Sorry"". Grrrr! Well, NEVER EVER! My suggestion? Cook orders separately on each end of the teppanyaki table if your chefs do not know how to divide accordingly, get it?
Pros: Close to our place
Cons: Worst customer service, discriminatory
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