Bob Hamilton Plumbing, Heating & A/C

im a black woman and i was having some ac problems this summer. and bob hamilton sent out to guys well mannered i thought. whom were cursing and smoking in my home and just not very professional . i called in to let the office personnel know and they said they would correct the problem which they did not.then the eqipment they put in for 8,000.00 and change did not work properly so i called them again they sent out some slick talking sales man cooky or someone and he talked at me like i was stupid. ive since had that junk taken out of my house RHEEM. and had another company put in some good working equipment with a smaller price tag was it because i was a black woman i feel like it they dont have any blacks working for them .in closing im very disatisfied i will be taking them to court. and i believe they dont respect black folk so they will never get any of mine or anyone i know of business more

Bob Hamilton came to the house the same day and my air is fixed. HOWEVER, when I called to see how far out they were scheduling the receptionist said there would be a $79 diagnosis regardless of whether we decided to fix it or not. Well, that is not what my receipt says. The repairman charged me $173.11 to diagnose the problem. Although they are efficient their word does not mean anything. I would not trust what they tell you on the phone at all! more

We called Bob Hamilton when our heater started having problems and they came out and tried to fix it ??apparently, however, it was in bad shape so we ended up buying a new heater and A/C with all the bells and whistles. All of the service people were very friendly and helpful. We bought a very expensive setup from them, and supposedly they had to twist some arms to get us such a great deal. However, it's not all good news. My first beef is that we were assured that our new unit was much more efficient than the unit that was being replaced. After seven months our bills seem to indicate otherwise. Another minor issue at the time of purchase was that they apparently didn't enter our information into their machine correctly, so on the morning of the installation we got a call that we'd been declined on our credit app and their workers sat around waiting until I talked the office into resubmitting the credit application. Another complaint is that at the time of sale we were told that since we were purchasing a heat pump we would qualify for a reduced electric rate from KCP&L. I asked if there was anything I needed to do to receive this rate and they said they would take care of all of the paperwork and we would just receive the better rate. As fall arrived and we started getting our new bills I noticed that we still weren't getting the reduced rate so I called KCP&L and asked about it. BHP never submitted the paperwork and when I found out and emailed them asking them if they could fax it in, I never heard back, so I ended up taking care of this on my own. If it wasn't something they could handle I wish they would have told me from the start ??it would have saved us quite a bit of money by now. Another issue I've had is with their maintenance service. As part of the new unit, we received an included service agreement, that includes a twice-a-year checkup on the system. They advertise that this could be scheduled on their website, but the form was broken and would not properly submit, so I ended up scheduling by emailing them. I was told that the only time available was at 3:00 on a few weeks down the road, so I scheduled for then and the email reply said that the service person would be there at 3:00. They recommended I be at the house, so I took off work early. I didn't receive any confirmation call on the day of service and when it got to be about 5:15 I finally decided to call and see if they'd forgotten me. I was told that I was ""next on the list"" which to me either means they forgot I was on the list or that the service person was running very late and no one thought I needed to know. He finally did arrive around 5:45, and was a very nice and friendly guy, but it bugged me that I didn't really need to take off work early and that no one felt I should be notified when their only communication to me stated that he would arrive not during a three-hour window, but at three o' clock. Pros: No hidden charges; Friendly Cons: Service has been disappointing more

I purchased a service agreement for plumbing and cooling service in April 2008. They serviced one of two air conditioning units stating they could not get to the second a/c in the attic. July 20, the line clog and it caused an overflow of water leaking in to my dining room and bedroom. They came out and were able to service the unit and did not charge me for the visit. I feel they are responsible for the damage. The company has stated they are not responsible and will not make amends. I am filing a BBB dispute and would not recommend them. I will also file a small claims case if not resolved. more

Our air conditioner had been acting strange but mostly working for a while. It decided to get worse on the first warm day of the year. The person knew what was wrong before he even entered the house. They also came made were able to fit me early in their schedule because of extenuating circumstances without charging me a emergency service bill.\r \r I highly recommend them. more

I had never done business with this company before, but having heard wonderful things about them, I called them for an inspection for a friend. They sent an extremely professional young man out dressed in a white shirt. The problem got far more involved than originally thought and this young man spent the next several hours climbing under a very hot and dirty trailer to fix a gas leak. They have gone above and beyond the call of duty to help my friend, always being extremely honest, fair, kind and professional. We need more good companies like Bob Hamilton Plumbing in this world. I would never do business anywhere else from now on. They are the very best of the best, both professionally and ethically. more

We have used this company twice since we have lived in our house. We have used them for an a/c problem as well as a plumbing repair. We were really happy with our services. They were able to come very quickly as both were semi-emergencies. The technicians were friendly and able to fix the problem on-site at that time. The service fee was rather high, but that is to be expected for an emergency service. I would recommend if you have a household plumbing/heating/a/c emergency. more