Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Bob Hamilton Plumbing, Heating & A/C
|
|
Review by:
citysearch c.
|
|
Review content:
We called Bob Hamilton when our heater started having problems and they came out and tried to fix it ??apparently, however, it was in bad shape so we ended up buying a new heater and A/C with all the bells and whistles. All of the service people were very friendly and helpful. We bought a very expensive setup from them, and supposedly they had to twist some arms to get us such a great deal.
However, it's not all good news.
My first beef is that we were assured that our new unit was much more efficient than the unit that was being replaced. After seven months our bills seem to indicate otherwise.
Another minor issue at the time of purchase was that they apparently didn't enter our information into their machine correctly, so on the morning of the installation we got a call that we'd been declined on our credit app and their workers sat around waiting until I talked the office into resubmitting the credit application.
Another complaint is that at the time of sale we were told that since we were purchasing a heat pump we would qualify for a reduced electric rate from KCP&L. I asked if there was anything I needed to do to receive this rate and they said they would take care of all of the paperwork and we would just receive the better rate. As fall arrived and we started getting our new bills I noticed that we still weren't getting the reduced rate so I called KCP&L and asked about it. BHP never submitted the paperwork and when I found out and emailed them asking them if they could fax it in, I never heard back, so I ended up taking care of this on my own. If it wasn't something they could handle I wish they would have told me from the start ??it would have saved us quite a bit of money by now.
Another issue I've had is with their maintenance service. As part of the new unit, we received an included service agreement, that includes a twice-a-year checkup on the system. They advertise that this could be scheduled on their website, but the form was broken and would not properly submit, so I ended up scheduling by emailing them. I was told that the only time available was at 3:00 on a few weeks down the road, so I scheduled for then and the email reply said that the service person would be there at 3:00. They recommended I be at the house, so I took off work early. I didn't receive any confirmation call on the day of service and when it got to be about 5:15 I finally decided to call and see if they'd forgotten me. I was told that I was ""next on the list"" which to me either means they forgot I was on the list or that the service person was running very late and no one thought I needed to know. He finally did arrive around 5:45, and was a very nice and friendly guy, but it bugged me that I didn't really need to take off work early and that no one felt I should be notified when their only communication to me stated that he would arrive not during a three-hour window, but at three o' clock.
Pros: No hidden charges; Friendly
Cons: Service has been disappointing
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|