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Businiess name:
Benjamin Franklin Plumbing
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Review by:
citysearch c.
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Review content:
We had a back up and had to get the line snaked - our home warranty got these guys to come. Do NOT use these guys. I was only supposed to pay my deductible, and the guy lied and said I had to pay his prices and my deductible regardless of him doing work or not. We were given a window of 1-5 and they showed up at 11:30 saying they would leave if no one showed up.
So we ended up paying nearly 2.5 times more than any other plumber to get it done. And on top of that, they lied to the warranty company and said we didn't pay the deductible. The guy kept threatening to leave and reminding me i still owed him $100 if his price seemed high. Not really a company that is looking for your best interest or looking for repeat business.
They told the home warranty that we didn't pay our deductible (we have the invoice that says otherwise), and also said we asked for them to do the more expensive service. We wanted them to snake the line and he told us how much it was before he even started. So how is it possible that we asked for a special service when he kept threatening to leave just for the basic snake service?
DO NOT use these guys.
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