Benjamin Franklin Plumbing

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108 W Butler Ave B
Doylestown, PA 18901

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(215) 340-7921
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Reviews
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Best

Dave was on-time and friendly. He replaced our sump pump and thoroughly explained all of the work he completed. Great job!

Worst

they did three jobs for us and two had problems. in one, a pipe separated at night and began flooding my basement. in another, they put in the wrong type of well pipe according ...


Great job and timely service 9/3/2013

Ed Waterfall repaired/replaced my toilet expeditiously and was very respectful of my home, wearing coverings on his shoes and returning everything to its place on completion of the job more

Great work performed by Ed! 8/30/2013

We have had Benjamin Franklin do plumbing work for us in the past. I called and Ed came just in the time frame as promised. Ed did great work unclogging our kitchen drain, installing a shower head and consulting with us on a new faucet for our bathroom. more

"Win-Win" Combination 8/29/2013

This message is very belated; however I have nothing but praise for Ed W. He recently recommended and installed two toilets. Ed arrived on time, quickly assessed my problems, and made recommendations based on his expertise and my needs. Ed's friendly, caring manner coupled with his expert knowledge is a "win-win" combination for both the customer and his employer. more

Quick, friendly, fair service, 8/12/2013

Problem was diagnosed and resolved quickly at a fair prince. Experienced plumber adjusted pricing because of a misunderstanding that occurred when info was originally provided via telephone before appt was scheduled. more

Prompt and courteous service 8/10/2013

Ed W arrived prior to the scheduled appointment to replace a leaky water heater. It was replaced and the old one removed in an 1.5 hrs. Terrific service. Well done Ed. more

You Got What You Need 8/6/2013

I am asking Ben for help several times and always happy to deal with them. And today I was satisfied as always. Specialist came in 1 hour after my call, price was in the range which I got over the phone and problem was fixed fast and accurate. The guy was professional with a nice attitude and his name - Ed W. more

Well pleased with job 7/30/2013

Ed W. was prompt and he and his assistant did a good job. more

He made a leak into a positive experience if that is possible. 7/19/2013

Edward was so easy to deal with. He was polite and very professional. He worked with easy and was very well versed. His work was neat and he completely cleaned up when he was finished. He arrived on time and completed the work in the estimated time. He was careful when he cut the hall wall and made it easy for us to have it repaired. Thank you Ed for a job well done!!! more

Excellent excellent service 7/18/2013

Ed was a prompt and very professional . I would not have been able to have my gathering on Saturday if Ed had not come in and unclogged my pipe and changed my faucet .Thank You ed, tiki are an asset. more

Not off to a good start but Ed saved the day 7/2/2013

Installation of kitchen faucet on a Thursday; needed a different fitting. Had to order part, Didn't hear anything until Tuesday AM to say they were on their way. Ed Waterfall arrived - told me the installation would be $375 - this after I had not been given any estimate at all. Ed could see I was extremely upset, put me on the phone with original installer, Jerry. No satisfaction there - Ed called his boss who took the price down to $275 and waived the service call fee. Still think that was HUGELY expensive to install a faucet even with changing a fitting but that was not Ed's fault.. He did a wonderful job on the installation and thoroughly cleaned up after himself. If not for Ed's sensitivity I would have been calling another plumber. I deserved to have had a rough estimate of the price before they came back out. I'd recommend Ed any day - the company - not so much more

Eddie K was OUTSTANDING, highly professional! 6/23/2013

Eddie K, assessed the problem with the water heater, gave us various options and gave my wife and I some time to make our decision. He explained each step, quoted us prices, and went to work after we agreed. Making sure all our questions were answered, he expertly installed and cleaned up the area. A true professional! Thank you!!! more

On time and great service. 6/19/2013

Friendly customer service and experienced and friendly plumber. A job well done. I will use them again. more

New water heater 6/19/2013

Ed W was very professional and personable and did a great job installing the new water heater more

Ed and Matt made a great team! The work we had done was done effeciently and effectively. Ed was very knowledgeable about products and services. 6/13/2013

Ed Waterfall came highly recommended by my neighbor. He was very professional and knowledgeable. He was able to answer all my questions, I felt confident in him and his work. He and Matt made a great team and got the job done really fast!! more

Nice experience 6/13/2013

I now have a plumber I can depend on Ed did a great job installing a new water heater He made sure my floors were protected during the rain Thanks Ed very nice job more

Ben Franklin Plumbing is a top-notch firm! 6/10/2013

We have used Ben Franklin Plumbing in the past and just used them again based on our prior favorable experience. Ed came back and installed a new brass shower faucet in the master bathroom and also installed a new water power backup sump pump system (replacing the old battery backup system we had). These jobs required a full day's presence from Ed, but he never complained once or even stopped for lunch. He did a great job on both items. Now, we have complete peace of mind with this new water power backup sump pump system in case we experience a power failure or sump pump failure/malfunction. Thanks again, Ed! more

Quality Product 5/20/2013

Benjamin Franklin products are quality,with highly skilled Plumbing technicians to meet any emergency worldwide. more

Great work 5/18/2013

Jerry did a great job - very professional, explained it all, on time, no subsequent issues. more

Ed did a fantastic job for us! 5/17/2013

Ed did a fantastic job removing our old water heater and installing a new one. He showed up within a half hour of my call to the company. He was extremely courteous and explained everything to my wife and me. He was also extremely careful to lay down carpet protectors so as to not damage our hardwood floor and carpeted areas. more
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