Baker Brothers Plumbing

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3520 Dilido Rd
Dallas, TX 75228

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(888) 505-1170
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Baker Brothers Plumbing - Dallas, TX
Reviews
( 50 )
( 4 )
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( 4 )
( 15 )

Best

On Family Plan had a free home electrical check; found one outlet bad; had it replaced but then charged $150; it's a $20 item with 10 minutes work; did complained and eventually ...

Worst

I have no idea whether or not Baker Brothers technicians do good work. Unfortunately, our appointment never got off the ground. \r \r A technician who was working on my mother-i...

homeowner 4/14/2015

I called up Baker Brothers to replace my water heater and CS said they could have someone out there that day at 3pm to replace it. Techs showed up as scheduled and replaced it but they said the code in my city now requires an expansion tank on the water heater, so I agreed to let them put one on. \r Everything went well until about 5 months later when I woke up at midnight with water spraying in my face while I slept in my bed. I turned on the light and water was spraying out of my wall into my bedroom. It did get water in my bedroom, on my hardwood floors and standing water my garage. I turned off all of the water to my house from the city side and called back Baker Brothers in the morning. They determined that the expansion tank that was installed had a pin-sized hole in it. That's when they sent me to a guy named Jeremy Ervin. Jeremy explained that he had only seen this happen only once in his many years of plumbing experience I told him of the devastating results that more
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Adam V. 5/21/2014

Completely overpriced plumbing service, do not keep there appointments, and do not call back when you ask to speak to a manager! \r \r I had my water heater replaced for a reasonable price. I also asked for a tub drain plug to be replaced. Water heater tech would not do it and wouldn't quote it. They sent a second tech out that threatened charged $60 service call just to quote it. Drain was broke and needed replacement. I had already cut a hole in the sheetrock to service the drain. Tech made me cut a much larger hole that is too large for any cover/access panel. Charge me $580 for an hour of actual work. I provide the replacement drain and installed in myself after he replaced the PVC pipe.\r \r Office never schedule city inspector to come and inspect water heater installation as tech promised. Signed up for family plan. Tech said plumber would be there for follow inspection. Never showed up. I asked to talk to manager. HVAC manager passed me on to plumbing manager who never more
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Couldn't get past the CSR! 1/18/2014

I have no idea whether or not Baker Brothers technicians do good work. Unfortunately, our appointment never got off the ground. \r \r A technician who was working on my mother-in-law's house was very kind to get on the phone and talk through some possible scenarios regarding our plumbing problems. He mentioned that since my mother-in-law had signed up for a family plan that covered two properties and that we would get the same good service and a nice discount to boot. We were ecstatic and called the next day to set it up.\r \r Unfortunately, the customer service representative who answered the phone to set up the appointment flatly denied everything our technician had said and basically hung him out to dry. She told my wife on the phone that we could not use the family plan and set up the appointment anyway. My wife felt a little bowled over after the call so I called back to see what was going on. Again the customer service representative was rude and combative, saying she would definitel more
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Up Date to Original Review (Not a Mom and Pop Company) 9/29/2013

This is an update to my original review (below). Within 24 hours of posting my review, we received a phone call from the Owner of Baker Brothers. That was indeed a surprise, since I had no expectations of hearing from Baker Brothers.\r \r Obviously, someone does read the reviews and when appropriate the company does address concerns. Jimmie Dale, of Baker Brothers, wanted more details of our experience. Note that Jimmie Dale is proud to have a business that started as a small Mom and Pop Company. Anyone who has grown up in a family business that has achieved success should be proud. (Yes, this I know from experience.) Any business owner who takes the time to check into situations should be recognized for their personal attention to business.\r \r Jimmie checked the amount we paid and said we had actually over-paid and that we would receive a refund. He was extremely apologetic. \r \r We did receive a refund for more than expected. All we wanted was a fair price for services received. We appr more
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Great Service 5/9/2013

My water heater went out a couple of months ago so I called Baker Brothers. A plumber came out that afternoon and replaced it wirh a new one. The plumber was helpful and the price was very reasonable. Thank you Baker Brothers. more
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Worst Plumbing Company Ever!!! 11/8/2012

Over Priced I had a hot water heater replaced and they charged me over $2000 for the new heater. They gave me a cheap water heater probably cost $250 to $300 for the heater. They had to put in a tub that catches the water if the heater leaks and charged me all most $400 for that. They did nice work but way over priced. I could of had the same thing done from Lowes with a high hot water heater for half the price. Buyer beware. more
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Senior Citizen Vultures 10/27/2012

My elderly sister had to have her water heater replaced due to leaking. She reviewed this company on Angies list and called them. The call was at 5pm. They arrived quickly( an hour or so) and went to work replacing the water heater. 2 hours later she was presented with a bill for $1216.95 for the repair. \r This heater can be bought for ~$400. Two workers for 2 hours = $800.00 labor. Really?\r She, of course should have asked before hand how much she was to be charged, but she didn't. I think she was very confused and wasn't thinking clearly.\r This is simply a form of theft, especially from a senior citizen. I guess they prey on the old and take advantage of people that think they are honest plumbers. Which is just terrible. I would never recommend these people for any repair. I only wish people would research all sources before they use this company. Yelp ... provides a accurate source of information about them. Especially in the negative manner. \r I can only hope that Karma befriends more
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Sad home owner 9/17/2012

If I could go less than 1 star I would. I called BB's due to a leak in my kitchen ceiling. They did arive quickly I will give them that but that is where my satisfaction ends. They cut a hole in my ceiling which they kindly reported they cannot repair. Then after several minutes in an upstairs bathroom and several trips in and out of truck they came to me with a quote of about $400 to repair or $700 to replace the whole toilet. When I insisted on a explanation we went upstairs to the toilet. The guys used a lot of technical jargon. What it truly boiled down to was the guts in the tank needed to be replaced because the rubber had worn out and the wax ring under the toilet had to be replaced. I would have happily paid about$100 for this but $400 or a recommendation for a completely new toilet system. Are you freaking kidding me. I looked at the guys as if he was insane because that is what I thought. I paid a $250 assessment fee and went to home depot then $40 and 1 hour later I fixed it more
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awesome 8/6/2012

i contacted Baker Brothers Plumbing late one night after finding them on this website. the very next morning Joe returned my email, arranged for a time to come by my house and completed the project all within the same day. Joe was fantastic and very professional. i would highly recommend. more
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Editorial review from Citysearch 8/5/2012

We used Baker Brothers Plumbing to replace the main line into the house, replace and move all our kitchen plumbing, move our upstairs main bathroom, and add a new powder room on our main floor. Pedro was prompt, polite and extremely professional. We are 100% satisfied with everything he's done in our home. He was present for all the inspections and ensured everything went smoothly. more
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10/10 8/4/2012

Pedro is a definite 10! He arrived on time, assessed the disasterous plumbing left behind by the previous owner and fix all 4 problems (kitchen sink, 2 bathroom sinks and washing machine shut offs) within 4 hours, all the while keeping everything clean, dry and left all areas immaculate! Thank you Pedro, we'll be giving your name to everyone we know! more
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Editorial review from Citysearch 8/3/2012

We have been finishing our basement - and trying to juggle a myriad of contractors. Mark was always happy to work in with our schedule and the other contractors. He is personable and works efficiently. He was also happy to allow my husband to dig trenches himself - saving us a packet. Thank you Baker Brothers Plumbing. We have recommended you to our friends. more
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Dishonest and unacceptable work 8/3/2012

This is the worst Plumbing service there is. I had a faucet repair that lasted over 4 hours. The plumber stayed in my house repaired my shower valve and then left me with out a kitchen faucet. He left because he said he forgot parts and said he would return in 10 mins. That turned into an hour so I left to go eat lunch when I got back he was there waiting and upset he took his tools and left. more
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very open and honest 7/29/2012

Joe is very open and honest and really knows his stuff. He listened to the issues we were having, did some investigation for a very tough leak, and gave us some very reasonable options. He executed the work very quickly. He's the consummate professional and I would recommend him for whatever plumbing needs you may have. more
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Editorial review from Citysearch 7/28/2012

We had some miscellaneous plumbing issues. Mark was helpful in providing me with options and explaining to me the work that he recommended. He provided a detailed quote on the spot, arrived when he said he would for both the estimate and the day he completed the work. He also was respectful of our home and cleaned up perfectly. We are happy with the outcome and would definitely hire Baker Brothers Plumbing again. more
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honest guy 7/28/2012

toilet was leaking from a renovation two year ago. Mark told us that is one of the worst designed designer toilets ever made and that is why we got it on sale and that is why it leaked. He made it work and know it no longer leaks. we also had a old belange show fixture that had stopped working and my husband found out the part we needed was no longer made. Mark fixed that part and saved us having to tear out wall, put new fixture in. he was also very nice and very knoweledgable and honest. more
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Editorial review from Citysearch 7/27/2012

David came through for us. We discovered a leak on Sunday night, and gave him a call. He gave us advice that night and saved us a substantial amount of money as he was able to talk us through slowing the leak to a trickle. By waiting until the next day he didn't have to bill us for an emergency after hours repair. He came by on time, fixed up the leak with a new pipe and valve and was great. He even had booties for his shoes to keep my house clean. He was upfront with his estimated price and stuck to the estimate when the work was done. more
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No way! 6/22/2012

Well, if you want to be ripped off, this is the place to go. \r I called them to get my washing machine hooked up. The verdict was that they needed to install a new washing machine box with hot and cold stop valves. They wanted to charge me $441.63! If you ask me, this is a rip off! more
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Editorial review from Citysearch 6/22/2012

Well, if you want to be ripped off, this is the place to go. I called them to get my washing machine hooked up. The verdict was that they needed to install a new washing machine box with hot and cold stop valves. They wanted to charge me $441.63! If you ask me, this is a rip off! more
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great guy 5/31/2012

Very punctual, very clean, very fast, very pleased. Called Mark for a toilet replacement, he was done in an hour. We're very happy, we would recommend him to our friends and family, and we won't hesitate to call him for our plumbing needs again. more
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