Avas Flowers

Received a text saying the flowers were delivered,they were not. Someone was supposed to call me after speaking to the delivery person. Not surprisingly, I have heard nothing from them. Save your money and shop elsewhere. I will attempt a refund. more

This Avas Flowers company is NOT one you want to do business with. Classic bait and switch...had to get AMX involved. I have never once complained about flowers sent in over 35 years of many orders to friends, family, patients. This company is NOT to be trusted. I ordered a beautiful Sweet Sorbet Bouquet...upgraded it...and our sweet friend received a dozen spent roses not closely resembling what we ordered...(she sent a photo) thanking us...totally embarrassed. When I contacted the company I was told by Martha "read our substitution policy"..."we can sunbstitute any flowers we want".... refused to allow me to speak to supervisor. The next day a supervisor responded to an email I sent, apologized, and said he would take care of it...NOT! I contacted AMX who said it is classic bait and switch...and they are handling the dispute. NOT A REPUTABLE Company ....good reviews are made up...I have never in over 35 years dealt with a company like this....save yourself the humilation, dissapointment and aggravation ...order with someone else. more

STAY CLEAR FROM THIS FLORIST. IT IS A SCAM. YOU WILL NOT GET YOUR FLOWERS.. WHEN YOU CALL TO INQUIRE THEY WILL TIE YOU UP FOR DAYS WITH PHONE CALLS , PUTTING YOU ON HOLD, THEN DISCONNECTING YOU UNTIL YOU FINALLY GET DISCOURAGED. YOU WILL NEVER GET ANYONE THAT IS INTELLIGENT OR SPEAKS ENGLISH. THEY SAY THEY ARE LOCAL, BUT IT SOUNDS LIKE YOU ARE CALLING A PHONE ROOM IN INDIA. SHAMEFUL BUSINESS PRACTICES more

Delivery was 2 hours late. Plus chocolates never made it. when I call Avas Flowers they told me the reason why I didn't get my chocolate is because they are free. After spending more than 221.00 DOLLARS on 20 roses and 4 balloons. Guess they lost ONE more costumer. more

I too would give negative stars if I could. Flowers were not acceptable. I followed protocol, was promised a new delivery which did not come and spent endless time trying to talk with a supervisor or someone who could answer questions. I will write a review with BBB more

Overpriced, Terrible Customer Service, Claim to be family owned business but they are outsourcing their call centers to foreign countrys. Complete Scam. more

Their order verification process is completely ignorant and if you call customer service, good luck talking to someone that you can understand. more

I can't yet review on their service or quality since I just placed my order online. However in my sale email from Avas they boldly announce "up to 45% discount* and FREE DELIVERY!" So after putting in my savings code, I received only 10% off which was okay (I knew the asterisk was there for a reason) and the delivery was in fact free. HOWEVER the screen suddenly updated and suddenly there's an UNADVERTISED additional charge of $15.95 for a handling charge which was never mentioned previously. Of course I could have refused to finalize the order at this point BUT why the underhanded purposely sneaky and plain out rude handling of this last moment charge? If I knew beforehand there was an almost sixteen dollar handling fee I would've looked elsewhere. more

If I could give them negative stars, I would! This is a TERRIBLE business. I ordered flowers online for my daughter-in-law and thought I was ordering from a local florist. They were never delivered the day they were supposed to. When I called, they only offered me $4.79 as a refund. They WOULD NOT let me talk to a manager. They said they would deliver them two days later. Guess what? Two days later they never came. If I don't get my money completely refunded, I will be reporting them. I couldn't be angrier!!! DO NOT USE this company. I question if they really exist. more

I ordered an Anniversary Arrangement of Anniversary Flowers for my son and daughter in law, paid expedited shipping and also ordered 4 balloons for each of their children and one that said Happy Anniversary. I paid over $100 for this. I received an email stating that the flowers were delivered however when I called my son to see if they had received them, I was humiliated when he told me that they hadn't arrived. I called this company to see what happened and was told that they couldn't figure out what happened. They apologized an said that they would refund me the $9.99 that I paid for expedited shipping and send them out that day (a day later). When they arrived I received another email and so I called my son who said that they arrived and when I asked about the balloons, he said "What Balloons"? They did not include the balloons. I again complained and was told "Sorry, well refund you the money for the balloons". I am so dissatisfied with this company that I will never order from them again. Beware if your trying to do something important. Totally unprofessional !!!!!!!!!! more

I ordered online, thinking I was ordering from a direct florist for an out of state friend. The site promised next-day delivery. Long story short...the company left a voice mail message which I didn't receive until after hours, so I couldn't contact them back the same day. Sent a customer message on their website....played phone tag, and one message let me know they could not do the delivery (today) but would deliver "tomorrow" unless they heard from me. I was satisfied with that, thinking I wouldn't need to call back. Well, flowers didn't arrive the next day either, but of course I didn't find out until after hours again.....By the time I got a hold of the company, delivery was 3 days late ~ and at no time was I given a chance to cancel (I thought each time that the flowers had been delivered). IN talking at one point with them on the phone, they offered us a 10% credit...it never showed up on our statement. We have disputed the charge on our card, but since the flowers had been delivered we were re-charged. We continue to battle. more

On July 6, 2017, I ordered a standing funeral spray from Avas Flowers, to be delivered for the viewing on July 7, 2017. I indicated in the instructions that the viewing was on July 7, from 1:00 p.m. to 5:00 p.m. and the funeral on July 8, 2017 at 2:00 p.m. On July 7, 2017, I checked the status and was advised the flowers were “on the truck”. On July 8, 2017, I checked the delivery status and was advised that the delivery had been rescheduled for July 10, 2017. I explained that I ordered a standing spray for a funeral today. I was told the flowers would be delivered to the family’s home. When I remarked why anyone would send a standing spray to a home, I was asked if I would rather have a fruit basket. When I informed the representative that my cousin lived alone and there was no one at her house to send a fruit basket to, this person replied where would you like us to send it. When I requested a refund this person indicated he would see what they could do. I was subsequently transferred to a supervisor who asked if I wanted flowers delivered to a different location. When I responded no, I was asked if I wanted to “cancel my order”. Cancel my order, didn’t that happened when the company failed to deliver the order as promised. I am not sure which was worst, that this company failed to deliver flowers to the viewing, the funeral, provided no notification until I inquired or their nonchalant attitude towards the entire ordeal. more

ORDER FOR FLOWERS TO REACH A FAMILY MEMBER FOR THEIR 40TH BIRTHDAY AT A CERTAIN TIME AND FLOWERS NEVER ARRIVED. 2ND I ASKED THAT THEY NOT BE LEFT AT THE DOOR AND THEY LEFT THEM THERE IN THE HEAT....3RD I ASKED THEM TO CALL BEFORE DELIVERING AND THEY NEVER CALLED. I AM VERY UPSET WITH THIS PLACE AND WILL NEVER ORDER FROM THEM EVER. SO WATCH OUT FOR THIS PLACE..... more

My experience was awful. I ordered three of the same centerpieces for a dinner party that I was having. They sent my order to two different florists and the result was that I got 2 centerpieces that were not what I ordered and one that was what I ordered. When I called to complain they gave me a discount that amounted to under $5.00! They also said I could have a $20.00 store credit for my next order. I told them to keep it as I would never order from them again. BEWARE! more

What a lying bunch of thieves. This was by far the worst customer service experience of my life. They supposedly delivered my order twice but it must have been to the wrong address because my girlfriend never received them. When I called customer service I was lied to twice by supervisors, had the call center people make rude comments about the message I had on the card and I couldn't understand three out of the four people I spoke to. If this is a "family owned and operated" business then the family is a bunch of lying cheating crooks. When they FINALLY delivered the flowers it was a sub-par arraignment to say the least. They're website is very misleading with only the top reviews shown and even then when they show a 3 star rating the only comment they put on the site is a positive spin. If you want flowers or anything else they may sell go somewhere else. more

ordered flowers and a teddy bear for my girl friend they never got delivered was told they couldn't find the address and no one answered the phone at the delivery place yet they had my number no one called or emailed me and i can't get my money back this site is a rip off don't order from them more

My experience was awful. If your event/occasion has any sort of timeframe don't count on them. A guaranteed delivery date and time was set, payment made in full. Day of I had not received any status update so I called them! 30 minutes and two representatives later I was informed that they were "waiting to find a local florist to fulfil my order". So two hours before the event a florist wasnt even booked! Avas should have called me right away to figure out a solution or give me the opportunity to use another company instead of waiting until I called them after missing the event! Finally spoke to a supervisor who spent another 26 minutes, was not able to help and non apologetic. He stated their company policy is to wait until the client contacts them - they do not reach out when orders cannot be fulfilled. Bad customer service, extremely disappointed. I asked to take the customer service survey that the recording asks you to take and he hung up instead of transferring me to the survey more

3 days later and still no flowers for Mother's Day. 2 calls to "Customer Service" and they lied about getting a hold of the local Florist to find out what was going on. I asked for a refund and insisted they STILL deliver the flowers. They offered to call and apologize to my Mom instead and refused to correct their mistake. WORST online Florist of all time more

I would give Avas -0-, but that option is not available !!! I ordered flowers for Mother's Day to be delivered 05.13.17 ( my mistake not reading that the Same Day delivery doesn't apply to any holiday that you would be sending flowers for !!), I got an email 9:00 pm Central time that it was not delivered. I checked this am ( Mother's Day) and they could not tell me when it would be delivered. I don't think they know what Same Day means. more

My mom just received her Mothers day arrangement that I had ordered 5/11/17. The only good thing about this is that it was delivered on the day that I asked. I ordered an arrangement of 6 orchid sprays and 6 anthuriums, a bow, and a full size card. What was delivered was 3 small orchid stems, 3 small carnations, green fillers, a 5" card and no bow. They even misspelled my mom's name on the card. Unbelievable! The orchids were half dead and a branch of the greens were dried and "crispy". It really looked like this was sitting somewhere for a week. That's how bad it looked. I tried calling them but of course no one answers the phone. I was on hold for so long I just hung up. What a rip-off! Needless to say this is going to be charged back on my card. more