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Action Air Conditioning, Heating & Solar

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2750 S Santa Fe Ave
San Marcos, CA 92069

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(760) 727-4152
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Action Air Conditioning, Heating & Solar - San Marcos, CA
Action Air Conditioning, Heating & Solar - San Marcos, CA
Action Air Conditioning, Heating & Solar - San Marcos, CA
Action Air Conditioning, Heating & Solar - San Marcos, CA
Action Air Conditioning, Heating & Solar - San Marcos, CA
Action Air Conditioning, Heating & Solar - San Marcos, CA
Action Air Conditioning, Heating & Solar - San Marcos, CA
Action Air Conditioning, Heating & Solar - San Marcos, CA
Action Air Conditioning, Heating & Solar - San Marcos, CA
Action Air Conditioning, Heating & Solar - San Marcos, CA
Action Air Conditioning, Heating & Solar - San Marcos, CA
Action Air Conditioning, Heating & Solar - San Marcos, CA
Action Air Conditioning, Heating & Solar - San Marcos, CA
Action Air Conditioning, Heating & Solar - San Marcos, CA
Action Air Conditioning, Heating & Solar - San Marcos, CA
Action Air Conditioning, Heating & Solar - San Marcos, CA
Action Air Conditioning, Heating & Solar - San Marcos, CA
Action Air Conditioning, Heating & Solar - San Marcos, CA
Action Air Conditioning, Heating & Solar - San Marcos, CA
Action Air Conditioning, Heating & Solar - San Marcos, CA
Action Air Conditioning, Heating & Solar - San Marcos, CA
Action Air Conditioning, Heating & Solar - San Marcos, CA
Action Air Conditioning, Heating & Solar - San Marcos, CA
Action Air Conditioning, Heating & Solar - San Marcos, CA
Action Air Conditioning, Heating & Solar - San Marcos, CA
Reviews
( 51 )
( 4 )
( 0 )
( 1 )
( 3 )

Best

So far, I am very much impressed with the quality of service provided by Action. Steve Gill spent time assessing the situation at my home and offering detailed price quotes. I...

Worst

We met the Action A/C rep at costco and scheduled a sales visit. The salesman came to our house. We have split ventilation systems for upstairs and downstairs. We have lived in...

Very impressed with Steve Gill's expertise and careful analysis of my heating/air conditioning needs. 12/14/2015

So far, I am very much impressed with the quality of service provided by Action. Steve Gill spent time assessing the situation at my home and offering detailed price quotes. I will hope to meet with him again as soon as my HOA sends approval of my request. more
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Knowledgeable, professional, courteous 12/14/2015

I purchased a home HVAC system from Action Air through Costco. They meet and exceeded expectations. The sales group, installers, and follow up were all handled expertly, promptly, courteously and professionally. The total package was top of the line, providing extreme comfort year round. I'd heartily recommend Action Air for your HVAC needs. more
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Very iimpress with the company and the representative's professionalism and attitude towards solution. 12/5/2015

Due to my final consideration for the future maintenance management and project installation schedule, I have made my final decision to go with Carrier instead of Lennox from Costco. more
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Horrible Service... Yuck! 4/30/2015

DO NOT go with Action Air in San Marcos, CA. Bob the sales man who came out was very nice and kind but the owner and the customer service is HORRIBLE! I went to Costco to get a quote for a new air conditioner and that is when Bob came out to our house. It all was going great and we setup a date and time for an install and paid the $5000 for a new AC (14 seer 3 ton Lennox) but shortly found out they carry other brands besides Lennox so I asked if I could compare prices. BIG MISTAKE! I spoke with Casey and he said he would look into getting me other prices and call me back the next day. The next day came and I didn't hear from him so I called a day later at 12pm and they said he would call me back, I called again at 2pm (they said he was in a meeting),called at 4pm (has my note and will call me), and when I called at 5pm (right before they closed..... in another meeting) {Thought, wow this guy must be pretty special, he's in a lot of meetings} and the front desk girl said he would call me before he left for the day...... guess what, NO CALL!!!! I then got a text from Bob saying Casey would not be calling me. I called back the following day to talk with Casey and they said he was in a meeting and asked for me to hold, I held on the phone for 20 minutes before I hung up and called back, each time I called back I was put on hold and no one picked up (Another thought... are they messing with me). At this point I'm really frustrated and asked to talk to the owner, Greg Gill. I was put on hold and no one picked up.... (3rd thought.... I give up). Greg finally called me back and was extremely rude and just raved that he has some award from the BBB and has been a businessman for 40 years and did not care that no one was calling me back. (Final thought.... There is no way I'm doing business with Action Air). Ironically I was telling my co-worker about this and she said not to go with them either, she said that she used them and when her heater needed maintenance they did not uphold the warranty and it was like pulling teeth to get someone to come out to take a look at it then charged her $400 for a replacement part that she found online for $50 and did it herself. more
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Charges by time just for diagnosis 2/17/2015

They dont clearly tell you that they will charge you by minutes they spend to diagnose the problem (note that most companies have flat charge for diagnosis). Even if they do tell, be prepared for a time consuming diagnosis for simple problem and shell out more money for simple diagnosis and then exhorbitant quotes. more
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Fantastic Experience 11/8/2014

Not sure what the negative reviews are about. These guys were by the far the most professional and knowledgeable technicians we dealt with. We had 4 contractors quote us on a complete air system replacement and the addition of an air conditioner. Not the cheapest bid, but you get what you pay for. They estimated a 2-day install and finished the entire job in 6 hours. Came home from work and everything was working and our house was clean. Didn't know they were ever there. Fantastic service and professionalism. more
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Professional, on time, and pleasant to work with 9/23/2014

Action Air Conditioning, Heating, and Air does terrific work. I've called them twice now -- once to install a new furnace and a new air conditioner, and more recently to clean out the air ducts. The people who arrived were very professional and pleasant to deal with. I loved that they were on time and didn't leave a mess. They do a first class job, and I would use them again and highly recommend them. more
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Gonna use them as long as I live in this house 8/26/2014

Action Air Conditioning, Heating & Solar put in my heating and A/C and it's really nice. I had air conditioning put in because we didn't have central air and I didn't know anything about it. I live in a mobile home and my electric bill was thirty dollars. It doesn't run that much but my neighbor had her A/C on and her bill was one hundred fifty dollars so my system's a real energy saving unit and I love that. more
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Reluctant to recommend 7/28/2014

Action Air recently installed a new high-end A/C system in my home. It took several visits for them to finish the installation properly but they were always responsive and very quick in coming back when I called them. However, despite all of their work, I am not sure that the system works properly so I think I will have to call them back to fix it. I wish the job could have been completed faster and without any issues. more
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They did exactly what they said they would in a professional manner. 6/27/2014

Action Air conditioning was very professional, neat, and thorough. They explained what they were doing clearly, and I thought that their sales person made follow ups and acted in a professional manner. I appreciated that about them. They installed a new heater and a new air conditioner, and they cleaned all the fluids and ducts. This was my first time using their services, and I expect this to be a once in a lifetime purchase. They did a find job and I had no complaints. The duct people forgot one step, but I didn't even notice until the service man came 6 months later and caught the mistake and fixed it. more
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OUTSTANDING SERVICE ALL THE WAY THROUGH!!! 6/20/2014

The service we received was prompt and professional. The Comfort Specialist went out of his way to keep the appointment that was convenient for us. He was very patient in answering all my questions and concerns, returning my phone calls quickly and putting forth extra effort to ensure our installation of our new air conditioner and heater was done as soon as possible. The installation crew were very polite and professional, patiently working through a few challenges our home presented them. This company has an "Aim to please the Customer" attitude and we would highly recommend them! more
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Happy 6/12/2014

There was a small snafu but Action Air came back out to fix it and were just on top of it. They also put in a new furnace and an A/C unit with all new ducting. The person that came out was very personable, answered all my questions, and made me feel like he had enough time to do the work. He wasn't pushy and, overall, I felt like he liked the product so he was confident about it. more
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Outstanding 4/30/2014

I used Action Air Conditioning, Heating & Solar to install a new AC system. They were very professional and the entire workmanship was outstanding. more
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Excellent service! 3/25/2014

We have had a contract with Action Air Conditioning, Heating & Solar for quite a few years. In the fall they check the furnace and change the filters. In the spring they check the air conditioner and change that filter. The technician that comes out is always very professional and courteous. If we have any issues they are able to promptly resolve them for us. They provide excellent service. more
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Outstanding from beginning to end. You won't go wrong with this company 3/19/2014

ActionAC is a truly outstanding company. They know the business and have a knowledgeable and friendly staff. They stick to time frames and leave the job site clean, The estimator and installers were first rate and very professional. The office staff is responsive and the company makes sure you are completely satisfied. There was no up-selling and they provided exactly what we needed. They provide an outstanding value with the added bonus of a discount going through Costco. I highly recommend ActionAC. more
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Really happy with their service 2/12/2014

The two guys from Action Air Conditioning that installed the A/C inside and out, were very professional and accommodating. I have a dog and they were very sweet to him. They didn't make a mess, cleaned up whatever they did, and it just went really smooth. There were no problems and I was really happy with their service. more
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Professional & Knowledgeable 1/1/2014

From the Salesman to the Installers, your company was a pleasure to work with. We had follow-up calls from the Salesman & everyone was punctual. We felt comfortable with everyone in our home. After the install, Eli stayed & went over all the paper work and helped us program our thermostat. We would recommend Action to family & friends. more
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professional and informative...much appreciated 12/11/2013

Your Service team arrived on time. Right from the start they were polite and informative. They went right to work and worked at a steady pace making sure they did the job right. When it was done, the lead talked with me about the unit and explained in thoroughly. He was easy to talk with and understood my questions. I was very satisfied with the over all experience. Thanks. more
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Outstanding in every respect. 11/12/2013

"Customer Service" is not just a web site phrase, it's the way every person with whom I had contact treated me. From my initial experience with Eric Firman to the installers Daniel and Gordy and Cynthia in the office. Every person was knowledgeable, efficient and customer oriented. The job went smoothly and as scheduled. I look forward to years of service from my Lennox HVAC system and consider myself fortunate that Action was connected to Costco. Great team, Mr. Gill. more
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The job was fine, but I question this company's integrity 9/3/2013

We met the Action A/C rep at costco and scheduled a sales visit. The salesman came to our house. We have split ventilation systems for upstairs and downstairs. We have lived in this large house for 3 years and never had a/c. Truly, there are 10, maybe 15 days in the summer where we would have used a/c. We originally only wanted a/c upstairs where all the bedrooms are. Bob feindt, the sales rep, told me that he would throw in "the maximum amount" of free service visits (they call it "the rewards club") if we purchased units for both upstairs AND downstairs. He also said the installation fee would be significantly less, if we installed them both at the same time. He ensured that it would be 7 to 10 business DAYS for us to get the permits and final inspection completed. . 10 days after the installation, I texted the sales rep and asked about how I register for the rewards club, and how I could schedule the city inspector. He told me I should be receiving the permits in a day or two. After NOT receiving the paper work in a couple of days, I again texted the sales rep. He said he needed to "check his notes" regarding the action A/C club, and that I should be receiving the permits "any day". He never got back to me, and the office staff wouldn't give me ANY complimentary visits from the rewards club. This was 30 days ago. I have since called the office staff once a week f and each time they LIED and told me they had the permits, or that they were getting the permits "today" and we should be getting it in the mail "in a day or two". The units went in, and we have used them a few times during this hot/humid weather. They function fine. The installers were punctual and polite, but had some technical difficulties and were here much longer than they said they would be. I am not bothered by that-I would rather have the job done correctly the first time, which they did. My problem is the office staff and Sales rep. I HATE LIARS. I would rather be disappointed by the truth, than infuriated by LIES. There are too many companies out there to do business with, rather than do business with a company that lacks integrity more
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Indoor Comfort And Air Quality Professionals Since 1895. Giving you the power to make the air in your home cleaner, healthier and more comfortable for the whole family.

Owner Message

  • About Lennox:

    A Legacy of Vision and Innovation.

    Lennox is built on a legacy of innovative firsts, from the introduction of the riveted-steel furnace in 1895 to some of the most efficient air conditioners available today. Over the years, Lennox has set the standard for home comfort, and we continue to push the standard forward with a lineup of more than 60 leading-edge products and a network of more than 6,000 full-service dealers.

    Need product information or a quote for service, please call 800-953-6669 to be connected with a local Lennox dealer or visit our website www.lennox.com.

Additional information
  • Hours: Monday - Thursday - 9:00a.m. - 5:00 p.m. Friday - 9:00 a.m. - 4:30 p.m. Please note that the office is closed daily from 12 - 2 p.m.
  • Neighborhoods: San Marcos
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