Aarow Service Center

Unethical business who lacks honesty and integrity. They will rob you blind if you don't do your homework. I took their same quote to another company (Covenant Air Conditioning and Heating), leaving out the prices. One item was the same price ($125) but the other item was much less (Arrow $249, Covenant $95). I even asked for clarification about the services to make sure I was comparing the same work. Since I paid $70 to Arrow already ($45 trip fee and $25 diagnosis fee) and they said they would credit it to the work done, I called Arrow to set up an appointment for the $125 job. But they said it would be $199 since they were not doing the other job ($74 more!). They were a bit rude and short on the phone. I'm cutting my losses at $70 with Arrow and moving on to Covenant. more

Awful awful awful!!! I called them because my dryer was not working and had a coupon for a free service call with repair (I assumed I would need a repair because it was not working properly) - they sent a tech out same day and he was on time which was nice - he got there looked at the dryer and said that the dryer vent needed to be cleaned out and that they don't do that. He did nothing except turn on the dryer then proceeded to charge a $49 service fee and was out the door, all this in a matter of 7 minutes. I was pretty much robbed!! The tech told me to hold on to the coupon for when I do need a repair - REALLY?? more

I had a trane air conditioner installed by these people 3 months ago for $3400. Yesterday it stopped cooling my house. They came out within 3 hours to look at it. They said it was a clogged drain line that was causing it not to cool. They wanted $230 to clear the line. I refused to pay it i think this should have been a free service seeing that I paid them to install a new unit for $3400 just 3 months ago. I would think his would have all been checked when it was installed to insure it would function properly. To top it off! The problem is not the drain line. I cleared it myself with a shop vac and some bleach. Does anyone know a reliable & FAIR ac service center. Arrow is not one of those companies more

These guys are the best, it was really cold in our home this morning, I called several companys i found on the internet but no one even answered, i thought i was going to freeze when i called arrow they said they could come out today even in this snow. Wow my family and i were very pleased when they arrived and 30 minutes later are heat was working again, Thank you so much arrow you guys really saved the day.i will m fiends and family about your great service. more

They advertise a free service call but beware. They diagnosed my sub zero with a problem that doesn't exist and then charged my $160 to replace a small part. When I had an authoized repair center look at my refrigerator, the real problem was determined. So I wasted $160. I am disputing it now and reporting them to the BBB. more

My home warranty company referred me to this service company to fix an a/c system. They did not return my call for two days. I called them to scheduled an appointment and they could not find the information. Finally, 4 days later, a tech came out and I explained to him that there was a strange return system set in the apartment and that the air was not being filtered. there was a high differential on the system. He told me it was fine, and that I should just put a filter in the system. I explained that there was no way to filter the furnace he told there was and I just needed to open the furnace. When he opened the furnace he told me that it was broken and it would not hold filter, but instead of saying he would fix the problem he insisted I could put a filter there. He told me it would not filter all the air, but it was the best he could do. I asked if he could fix it, and he said he would not and then told me the system was working so why should I worry. I said I was concerned about water backing up in the line. He wrote a report and never sent to the home warranty company. After repeated calls, Arrow refused to perform the service and the warranty company sent me to a different company to assess the problem. I would never use this company again and I would never recommend them. Their service was terrible and their customer relations are useless. more

so sad someone needs a tech to plug in a dishwasher. Cons: get a life more

My home applicance warranty company use them to repair my dishwasher. Called me to reschedule half an hour before the app. window so I have to take another day off to wait for their service. Cons: Unprofessional, Taking no responsibilities more

My heat went out, I got the 832-1000 number from a friend at work, I called them they came out on my lunch break and fixed my heat, thank you arrow for your prompt service and professionalism Pros: good people, easy to work with more

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I thought my dishwasher wasn't working and it turned out the switch on the wall that I didn't know was there was off. Dumb on my part but really required no work on their part. It was a second service call; the first time the replaced the latch on my dishwasher and got paid. They did the right thing and didn't charge me again, eventually. They are competent and quick. more

This review has been resolved more

Arrow service has helped me with my Air conditioning and although we had some problem with them working on my washing machine they corrected the issues and stood behind the company name and that is very valuable. more

My side-by-side Whirpool fridge went out on Saturday. Sears said they could send someone out in 10 days! I called around on Monday, and scheduled an appt with Arrow for the next morning. Dan called 15 before showing up, and came within the 30 min appt window (9:00a-9:30a), and figured out the problem in a few minutes - it happened to be a bad relay. He replaced it and was done in about 15 minutes. He charged me a flat rate of $239 for this kind of thing, and waived the $75 service call fee (standard policy) since we went ahead with the repair. Pros: on time, professional, quick diagnosis & repair Cons: a bit pricey more

Came out the next day to fix our microwave. Very clean cut and friendly guy went right to work and was done in 15 minutes! A little more expensive than I would have thought, but certainly reasonable--especially considering gas prices to drive out here! I will definitely use these folks again. Pros: Fast, friendly, accurate more

We chose Arrow for washing machine repair based on pretty fair reviews. If the initial problem was the end of our concerns, other than price we would've given them 3 stars. more

Friendly on time service. Fast work. Called at 8:00am and had someone at my house by noon. Completed unit replacement in one day. more

I called Arrow Service Center because water was leaking from my air conditioner. I was given a 12-3 window of time for that same day; they came just minutes after 12. They diagnosed it is a clogged drain and had it fixed within a half hour. Along with that, they gave me some tips to lessen the chance of it happening again. All the while, the guys were super nice and accommodating. Don't hesitate to call Arrow Service Center! Pros: fast and friendly Cons: nothing! more

extremely quick service and very efficient in replacing one of my ac condensors. I would recommend them to all my friends. more

My outdoor unit was not working when I came home around 7. I was getting frustrated when I was calling around and none could come out till next week. I called arrow and they said we will send someone out to your house within the hour. 10 minutes later, the tech contacted me and arrived within 30 minutes. The tech asked me a few questions about what my system doing, then checked my filters. He found out that my outdoor unit was not running, he found the problem and gave me a price. He had the part on his truck and within 20 minutes my house started to cool down. I wish to thank arrow for their fast service. I would recommend them to my co-workers. more