Awful awful awful!!! I called them because my dryer was not working and had a coupon for a free service call with repair (I assumed I would need a repair because it was not working properly) - they sent a tech out same day and he was on time which was nice - he got there looked at the dryer and said that the dryer vent needed to be cleaned out and that they don't do that. He did nothing except turn on the dryer then proceeded to charge a $49 service fee and was out the door, all this in a matter of 7 minutes. I was pretty much robbed!! The tech told me to hold on to the coupon for when I do need a repair - REALLY??
more