Aarow Service Center

I have a 5 year old Trane air conditioner that had a problem. I called Arrow Service because they are listed as the Trane factory authorized service company. The technician Michael called me 30 minutes prior to arriving at the house, right on time Michael showed up and asked me what the a/c was doing or not doing, I told him what the problem was then he went outside to check it, he found the problem and told me it was under factory warranty. (I did not even know it was under any warranties). He explained the problem, the price for the labor and had the part on his truck. I agreed to pay the labor and he fixed my a/c. It is blowing cold air in my home again. I thank you Michael for your honesty and knowledge to cool my family from the heat. I recommend Arrow Service for all your a/c needs, they are fast, reliable, honest and take pride in thier work. Pros: honored the warranty Cons: Did not accecpt a tip from me more

I have had multiple a/c companies out to look at my a/c and nobody could figure out the problem until i called Arrow Service. They sent out the service manager Michael who diagnoised the problem in less than 30 minutes, he then explained the problem to me with a price breakdown and told me he could have it cooling in less than an hour. I agreed to the price and sure enough my house has been cooling since. I first want to thank Michael for such a wonderful job and also Arrow Service for understanding my situation and sending the service manager. I will recommend you to all my friends and family, Thank you again guys. Pros: Very helpful and know what they are doing Cons: Frustrated I didn't call them first more

I would not use these guys! They wanted to charge me almost double what two other companies quoted. They said I needed XYZ when all I really needed was X. Save your money! Call someone else! Cons: overpriced more

I came home one evening and my house was hot, so I called some ac companies and they said they could not get out till next week. I asked my neighbor who they used and they told me Arrow Service. I gave them a call and they came out withing the hour. The tech was polite and explained to me that my outdoor unit was shorted out and I had 2 options on fixing it. One was to replace the compressor and the other was to replace the outdoor unit. I asked how soon they could get me an outdoor unit and he told me he could get it one within an hour. A couple hours later my house was nice and cool again. I will recommend Arrow to my friends because of their fast response. Cons: None that I could see more

Our A/C went out on June 1st. They came out on June 3rd, diagnosed the problem, charged us a service fee and put in writing that it would be ""*3 to 5 business days*"" for our problem to be taken care of. 6 business days later I called them to find out what was going on. I was scolded, informed that they did not have the part, and I was treated so incredibly rude. The man was yelling at me so I raised my voice and he yelled at me to ""calm down LADY"". So I told him that ""it's a 100 f*ck*ng degrees in my house and I just want to know what's going on"". He yelled back at me ""Watch your language LADY"" and hung up on me. Pros: not one Cons: you name it! more

WOW what a great company to rely on!! Pros: Quick response and Fair pricing Cons: ------------- more

I came home from work around 6 pm and my ac wasn't working. I called other companies that said they were a 24 hour service and all i got was an answering machine. Called arrow and got a live person on the phone. They helped me check some possible causes on my ac to get it to cool and when they didn't work, they said they would have a tech out within an hour. The tech called me within 20 minutes informing me he was on his way. Upon arrival, he asked me some questions about what my ac was doing and not doing. After his diagnosis he informed me of what needed to be done to repair my ac and gave me a resonable price. My ac was up and cooling before i knew it. I recommend arrow cause you get a live person to talk to when your ac isn't working rather then a machine that tells you someone will call you. more

I called about 5 other companies and none of them could come out. Called Arrow and they sent a service tech to my home within an hour. The tech was really polite and informative about what was wrong with my air conditioner and was able to get up and cooling the same day. I highly recommend Arrow for their quick response and information they provide . more

Thanks for coming out to fix my air conditioning. The thermostat went haywire. I called Arrow Service center and they took care of me. Installed a new thermostat and had me up and running quickly and at a reasonable price. Pros: Fast and friendly. Good at thier work. Cons: Sometimes the company phone is busy, just keep trying more

I would highly recommend these guys. They were able to come out the same morning I called (although I asked them to come the next morning) when other companies that I called couldnt come for at least a week, or didnt even call me back. They also gave me a call to confirm the appt and let me know they were on the way. After arriving, they quickly diagnosed the problem, which was much cheaper to fix than the motor replacement that Austin Energy told me I would need, and fixed it in less than an hour. Great Service! Pros: same day appt available Cons: did not tell me the cost until after the work was done, but the cost was reasonable more

GET A SECOND OPINION BEFORE USING THESE GUYS! OUR AC QUIT WORKING, WE CALLED THEM, THEY CAME THAT DAY AND TOLD US THE WHOLE OUTSIDE UNIT HAD SHORTED OUT AND THAT WE WOULD SAVE MONEY BY JUST PURCHASING A NEW UNIT INSTEAD OF REPLACING PARTS. THE TECHNICIAN QUOTED MY HUSBAND $3,500. WE WERE NOT TOTALLY CONVINCED SO WE GOT A SECOND OPINION AND WHEN THIS PERSON CAME OUT HE HAD DISCOVERED THAT THE BREAKER SWITCH ON THE OUTDOOR UNIT WAS TURNED UPSIDE DOWN SO THAT IT LOOKED LIKE IT WAS ON BUT IT WAS ACTUALLY TURNED OFF. THEY OBVIOUSLY THOUGHT WE WERE TOO DUMB TO DISCOVER THAT. ALL WE NEEDED WAS A COMPASITOR AND OUR AC NOW WORKS GREAT, WHICH ONLY COST US $200.00 . WE DID NOT HAVE AIR CONDITIONING FROM TUESDAY(LAST WEEK)- MONDAY(MEMORIAL DAY) AFTERNOON, IT WAS EXCRUCIATING BUT WORTH IT IN THE END BECAUSE WE NEARLY GOT SWINDLED BY THESE GUYS. Cons: LIARS, SWINDLERS more

When i got home from work i noticed my house was hot, come to find out my a/c was broken. Pros: Quick reliable service more

Our A/C stopped working and we tried several shops but no luck getting service..we were lucky enough to call Arrow Service. They arrived the same day as our call, the tech was friendly and knowledgeable. They fixed the problem and the air conditioning has been working perfectly ever since. The price was 1/2 of what others were quoting. The owner even called later that day to check in to see how his technicians performed. Now that is what I call service... I highly recommend Arrow Service Center! Pros: Quick response, knowledgeable, trustworthy more